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Recommend top trending items to your users using the new Amazon Personalize recipe

AWS Machine Learning

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

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Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience

ShepHyken

This week we feature an article by Joseph Michelli who has written a new book about how Airbnb has used convenience and personalization to deliver an amazing experience. From those humble beginnings, Chesky and Gebbia partnered with their friend Nathan Blecharcyzk to streamline the web platform and officially launch Airbnb in 2008.

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Amazing Business Radio: Daniel Ramsey

ShepHyken

Appoint a Director of HR— humor Have this person find something funny or uplifting to share with the team at large once a day to keep morale up. He founded the company during the 2008 recession to help companies worldwide restructure to a remote workspace. Many businesses have slowed down.

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Amazing Business Radio: Nate Spears

ShepHyken

Shep and Nate also discuss how to continue to create personal interactions in this digital age and the future of customer support. In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else.

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8 Key Stats to Prove Customer Experience Delivers ROI

Beyond Philosophy

James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign. The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. Carville was talking to the team at the time to help them focus on the key messages for Clinton’s campaign.

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Using Plain Language & Personalization in the Contact Center for Better CX

NICE inContact

For example, when the Cleveland Clinic simplified its billing statements in 2008, it was able to recover an additional $1 million a month. Using plain language does not remove the personal element of customer interactions. Using plain language does not remove the personal element of customer interactions.

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Make This Small Change For Big Results

Beyond Philosophy

Thaler and Sunstein, 2008, 2009). Let’s say you want your customers to get away from paper statements, which is far less personal and controversial than taking a kidney. New Haven: Yale University Press, 2008. We discuss this further in one of our weekly podcasts ‘Why are customers irrational?’. Sunstein, Cass R.