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Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers. Tech Support Services. How we helped? How we helped? Services Offered. Call Center Services.

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Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers. Tech Support Services. How we helped? How we helped? Services Offered. Call Center Services.

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How Survey Feedback Improves Product Offerings at Constant Contact

Clarabridge

Chris Rogers has been working at Constant Contact since 2008. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. To learn more about how Constant Contact uses survey feedback to improve product offerings, read the full Constant Contact case study here.

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How Survey Feedback Improves Product Offerings at Constant Contact

Clarabridge

Chris Rogers has been working at Constant Contact since 2008. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. To learn more about how Constant Contact uses survey feedback to improve product offerings, read the full Constant Contact case study here.

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Is it time to revamp your customer experience survey strategy?

Clarabridge

Chris Rogers has been working at Constant Contact since 2008. He began in technical support and in 2014 moved into customer experience as the VOC Analytics Project Manager. About Chris Rogers. Chris has a passion for diving deep into customer pain points and working cross-functionally to address those issues.

Surveys 45
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Evolution of the support rep: from outsourced to in-office

Kayako

A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000. This coincided with the rise of websites like odesk.com and elance.com (before their merger to upwork.com in 2015) specialising in virtual freelance work.

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Expansion Selling Strategies: Tips for SaaS Companies

CSM Practice

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance.

SaaS 71