ShepHyken
NOVEMBER 22, 2016
Shep Hyken speaks with professional speaker and author Andy Masters about his bestselling book, “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships.” Andy Masters On How Customer Service. Is Just Like Dating and Relationships. What questions will this episode answer?
Taylor Reach Group
AUGUST 16, 2021
Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. Calls and contacts are primarily focused on customer service, events, ticket sales, and official merchandise sales. A global Contact Center, Call Center, and Customer Experience consulting firm.
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Taylor Reach Group
MAY 1, 2018
Call Center and CX consultancy, The Taylor Reach Group, will be assisting their client with Outsource vendor selection . Customer Experience and Contact Center consultancy, The Taylor Reach Group Inc., (TRG) TORONTO (PRWEB) May 1,2018. said Taylor. “We About Taylor Reach Group, Inc., (TRG).
Beyond Philosophy
SEPTEMBER 15, 2015
Harvard Business Review called it “ The One Number You Need to Grow ” way back in 2003. If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. One of the frequent questions I get is, “Our NPS is XX. How does that compare with the rest of the market?”.
Beyond Philosophy
MAY 31, 2016
Gwinner of Kansas State University—have found that employee behavior and advocacy—regardless of the employee’s level of satisfaction—have a direct and profound relationship to the behavior of customers, and also to corporate sales and profitability. The figure below illustrates their findings.
Fonolo
APRIL 1, 2021
As President & Principal Analyst at COMMfusion , Blair provides analysis and consulting services to industry leaders and has authored many highly acclaimed studies on the subject. Peter Ryan is a renowned BPO consultant who has been at the forefront of the services industry for over a decade. Check him out at RyanAdvisory.com.
Quality Contact Solutions
DECEMBER 23, 2021
Since its inception in 2003, the Do Not Call Registry , and the set of rules associated with it has been a big focus for most companies making outbound dials. To make a sales call to a wireless or VoIP phone number using an ATDS, Prior Express Written Consent (PEWC) is required. One of those areas is Do Not Call (DNC) compliance.
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