Taylor Reach Group
JULY 4, 2018
Why would you want to retain a consultant? What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a new center? Seven Reasons You Need a Consultant’s Expertise When Selecting a Contact Center Location. Eliminates internal bias.
Taylor Reach Group
APRIL 4, 2018
Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. The consultancy will conduct an essential health check of the market research firm’s network of Contact Centers. “We Established in 2003, the consultancy aligns proprietary approaches specific to clients’ organizational goals and objectives.
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ShepHyken
NOVEMBER 22, 2016
Andy’s professional career included working for two high-profile performance improvement and marketing services firms, where his clients included Lexus, Honda, Nestle-Purina, and Anheuser Busch. It’s not the screw-up, it’s what you are going to do after the screw-up; that’s what people are looking for.” – Andy Masters.
Taylor Reach Group
NOVEMBER 1, 2019
an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention. Taylor Reach Group, Inc., Taylor Reach principals have worked with contact center organizations around the world.
Beyond Philosophy
SEPTEMBER 15, 2015
Harvard Business Review called it “ The One Number You Need to Grow ” way back in 2003. How does that compare with the rest of the market?”. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Brendon Rocks is that man.
Beyond Philosophy
MAY 31, 2016
Michael Lowenstein provides strategic consulting, research design and in-depth, leading-edge analysis that helps clients deliver outstanding business results through deeper customer experience, communication, relationship, employee and brand equity insights. The figure below illustrates their findings.
Fonolo
APRIL 1, 2021
As President & Principal Analyst at COMMfusion , Blair provides analysis and consulting services to industry leaders and has authored many highly acclaimed studies on the subject. Peter Ryan is a renowned BPO consultant who has been at the forefront of the services industry for over a decade. Check him out at RyanAdvisory.com.
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