Making Sense of Wireless Technologies from 5G to LTE-M and Beyond

airespring

They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT).

Making Sense of Wireless Technologies from 5G to LTE-M and Beyond

airespring

They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT).

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

PeopleMetrics

Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Wi-Fi could be a topic, but some customers might call it wireless internet.

Understanding Customers – Beyond the Analytics

Clarabridge

Use them for all the good you can, and then go beyond the analytics to show empathy and build relationships. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. By Jeannie Walters, CEO and Founder of 360Connext.

What does a Smart City look like? We’re defining it with a new partner

Avaya

It brings systems together for the safety of citizens and uses the power of analytics to suggest alternate routes to travelers who have installed the application, using an API from a mapping application. Networking communications systems networking security Smart City wireless solutions

You Bought into Customer Engagement as a Business Strategy. Now What?

Verint

An ideal way to identify these causes is to examine Interaction Analytics data. This can include outtakes from your speech, text and/or social analytics. They work just as well with data and voice communications and are equally accessible from wired and wireless devices. If yours is among the growing number of companies that have embraced customer engagement as a business strategy, you may be wondering, “Should we be doing something differently than before?”.

Blindspot! What Can’t We See When Examining the Customer Journey?

Clarabridge

She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Customer Experience customer journey journey analyticsBy Jeannie Walters, CEO and Founder of 360Connext.

The Secret to Success in IoT: Microsoft Partner ICONICS Shares It’s IoT Cloud Experiences

Natalie Petouhof

Ubiquitous mobile wireless communications. Powerful data analytics. ICONICS works with Microsoft to deliver cutting-edge tools for infrastructure, mobility and analytics, on a Microsoft Azure cloud platform that reduces capital investment and dramatically expands data storage and processing capabilities. Tweet What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days.

We’re Losing Customers, Even When We Don’t Talk About It

Clarabridge

By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others.

Meet Hero at Sitecore Symposium 2018

Hero Digital

Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? Emerging trends. Thought leadership.

Guest Blog: Moving Past The Fairy Tale – 5 Examples of Great Service

ShepHyken

Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. Matt has worked in the Martech sector for the last 17 years, serving in a variety of senior product management, marketing, and analytics roles.

Lesson #2: CX Measurement Is Hot, But It's Not What You Think It Is

PeopleMetrics

Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. The following is an excerpt from Listen Or Die by Sean McDade, PhD.

How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Seven technologies to improve customer service in SMBs

NewVoiceMedia

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Wireless and mobile. Which technologies really can improve customer service?

10 SMS Survey Best Practices

GetFeedback

But the only way to truly know the best time to send your SMS survey is to test different send times and study your analytics to see when you have the best response rate. They’re also approved by wireless carriers for marketing which means that your messages will have a much higher deliverability rate as they won’t be blocked. SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go.

Chatbot Secret Sauce: Seamless Escalation to a Human

InGenius

Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics , is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research and sales strategies for communications solutions and services. McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services.

Navigating the next frontier in emergency response communications

Customer Interactions

The FirstNet initiative, for example, aims to bring high-speed, wireless broadband communications to first responders across the United States, ensuring they have a system independent of public networks to handle their needs through all types of disaster. Public safety lives on information.

Building Customer Trust – with the Citizen at the Heart of the GDPR Experience

CSM Magazine

Analytics of customer data is getting more complex. He has held various directorships with Cable & Wireless, Vodafone and O2. Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming.

How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR.

Technology for 21st-Century, Experience-Driven Sports Fan Engagement

Avaya

It’s now imperative that today’s stadiums be upgraded or retrofitted with wireless solutions that can guarantee uninterrupted game day experiences. It’s team analytics. It’s stadium analytics. Sensors in their jerseys, shoes, and helmets.

8 Uses of Artificial Intelligence to Boost Customer Experience Measurement

Pointillist

Use AI-based Text Analytics to Analyze Customer Feedback. The traditional rules-based approaches that are currently used by text analytics platforms are not very efficient, as they require considerable time and skilled resources to use. Speech Analytics with Auditory Cues.

Contact Center Technologies 2017: find out what 23 experts say

RichCall

ABI Research found that by 2020, more than 50 billion additional devices will be wirelessly connect increasing the IoT. Speech Analytics. Tweet.