INDUSTRY INSIGHTS YOUR PEERS ARE READING
They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT). MORE
One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. MORE
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. MORE
ABI Research found that by 2020, more than 50 billion additional devices will be wirelessly connect increasing the IoT. Speech Analytics. Tweet. MORE
It brings systems together for the safety of citizens and uses the power of analytics to suggest alternate routes to travelers who have installed the application, using an API from a mapping application. Networking communications systems networking security Smart City wireless solutions MORE
And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Wireless and mobile. Which technologies really can improve customer service? MORE
She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Customer Experience customer journey journey analyticsBy Jeannie Walters, CEO and Founder of 360Connext. MORE
Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Wi-Fi could be a topic, but some customers might call it wireless internet. MORE
In the book, we profiled one organization—a Canadian wireless carrier—that put a team of business analysts to the task of analyzing a year’s worth of call and transactional data to try to figure out why customers would call them back repeatedly. “Have I fully resolved your issue today?”. MORE
Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics , is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research and sales strategies for communications solutions and services. McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. MORE
It’s now imperative that today’s stadiums be upgraded or retrofitted with wireless solutions that can guarantee uninterrupted game day experiences. It’s team analytics. It’s stadium analytics. Sensors in their jerseys, shoes, and helmets. MORE
Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. Matt has worked in the Martech sector for the last 17 years, serving in a variety of senior product management, marketing, and analytics roles. MORE
The opportunity to learn about AI, text analytics, and the many ways in which our platform is helping some of the largest companies in the world improve their customers’ experiences, has been a tremendous one, and my current role is the perfect blend of getting to use my business and technical skills. A: My Beats wireless headphones. Estimated reading time: 5 minutes. MORE
By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. MORE
An ideal way to identify these causes is to examine Interaction Analytics data. This can include outtakes from your speech, text and/or social analytics. They work just as well with data and voice communications and are equally accessible from wired and wireless devices. If yours is among the growing number of companies that have embraced customer engagement as a business strategy, you may be wondering, “Should we be doing something differently than before?”. MORE
Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. The following is an excerpt from Listen Or Die by Sean McDade, PhD. MORE
Use them for all the good you can, and then go beyond the analytics to show empathy and build relationships. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. By Jeannie Walters, CEO and Founder of 360Connext. MORE
Customer journey analytics is an approach to insights and measurement that examines customers’ behavior not just at individual touchpoints, but along the paths they take as they attempt to accomplish their goals and tasks.” MORE
Use AI-based Text Analytics to Analyze Customer Feedback. The traditional rules-based approaches that are currently used by text analytics platforms are not very efficient, as they require considerable time and skilled resources to use. Speech Analytics with Auditory Cues. MORE
Ubiquitous mobile wireless communications. Powerful data analytics. ICONICS works with Microsoft to deliver cutting-edge tools for infrastructure, mobility and analytics, on a Microsoft Azure cloud platform that reduces capital investment and dramatically expands data storage and processing capabilities. Tweet What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days. MORE
CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! MORE
But the only way to truly know the best time to send your SMS survey is to test different send times and study your analytics to see when you have the best response rate. They’re also approved by wireless carriers for marketing which means that your messages will have a much higher deliverability rate as they won’t be blocked. SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. MORE
One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. MORE
The FirstNet initiative, for example, aims to bring high-speed, wireless broadband communications to first responders across the United States, ensuring they have a system independent of public networks to handle their needs through all types of disaster. Public safety lives on information. MORE
They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT). MORE
Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? Emerging trends. Thought leadership. MORE
Analytics of customer data is getting more complex. He has held various directorships with Cable & Wireless, Vodafone and O2. Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming. MORE
By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. MORE
airespring
OCTOBER 2, 2018
They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT).
airespring
OCTOBER 2, 2018
They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT).
PeopleMetrics
JULY 31, 2018
Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Wi-Fi could be a topic, but some customers might call it wireless internet.
Clarabridge
JANUARY 17, 2017
Use them for all the good you can, and then go beyond the analytics to show empathy and build relationships. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. By Jeannie Walters, CEO and Founder of 360Connext.
Avaya
SEPTEMBER 29, 2016
It brings systems together for the safety of citizens and uses the power of analytics to suggest alternate routes to travelers who have installed the application, using an API from a mapping application. Networking communications systems networking security Smart City wireless solutions
Callminer
JUNE 24, 2019
CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy!
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Clarabridge
JANUARY 31, 2017
By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others.
Natalie Petouhof
FEBRUARY 22, 2016
Ubiquitous mobile wireless communications. Powerful data analytics. ICONICS works with Microsoft to deliver cutting-edge tools for infrastructure, mobility and analytics, on a Microsoft Azure cloud platform that reduces capital investment and dramatically expands data storage and processing capabilities. Tweet What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days.
Clarabridge
JANUARY 24, 2017
She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Customer Experience customer journey journey analyticsBy Jeannie Walters, CEO and Founder of 360Connext.
Clarabridge
JANUARY 31, 2017
By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others.
Hero Digital
SEPTEMBER 21, 2018
Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? Emerging trends. Thought leadership.
|
ShepHyken
JUNE 2, 2017
Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. Matt has worked in the Martech sector for the last 17 years, serving in a variety of senior product management, marketing, and analytics roles.
PeopleMetrics
JULY 17, 2018
Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. The following is an excerpt from Listen Or Die by Sean McDade, PhD.
Tethr
MAY 22, 2019
In the book, we profiled one organization—a Canadian wireless carrier—that put a team of business analysts to the task of analyzing a year’s worth of call and transactional data to try to figure out why customers would call them back repeatedly. “Have I fully resolved your issue today?”.
NewVoiceMedia
OCTOBER 22, 2015
And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Wireless and mobile. Which technologies really can improve customer service?
Beyond Philosophy
APRIL 6, 2016
One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.
Pointillist
AUGUST 26, 2019
Customer journey analytics is an approach to insights and measurement that examines customers’ behavior not just at individual touchpoints, but along the paths they take as they attempt to accomplish their goals and tasks.”
Customer Interactions
FEBRUARY 4, 2015
The FirstNet initiative, for example, aims to bring high-speed, wireless broadband communications to first responders across the United States, ensuring they have a system independent of public networks to handle their needs through all types of disaster. Public safety lives on information.
CSM Magazine
AUGUST 1, 2017
Analytics of customer data is getting more complex. He has held various directorships with Cable & Wireless, Vodafone and O2. Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming.
InGenius
JANUARY 23, 2019
Sheila McGee-Smith, the founder and principal analyst at McGee-Smith Analytics , is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research and sales strategies for communications solutions and services. McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services.
GetFeedback
MARCH 11, 2019
But the only way to truly know the best time to send your SMS survey is to test different send times and study your analytics to see when you have the best response rate. They’re also approved by wireless carriers for marketing which means that your messages will have a much higher deliverability rate as they won’t be blocked. SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go.
Beyond Philosophy
APRIL 6, 2016
One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.
Callminer
AUGUST 1, 2017
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR.
Stratifyd
MAY 13, 2019
The opportunity to learn about AI, text analytics, and the many ways in which our platform is helping some of the largest companies in the world improve their customers’ experiences, has been a tremendous one, and my current role is the perfect blend of getting to use my business and technical skills. A: My Beats wireless headphones. Estimated reading time: 5 minutes.
Pointillist
OCTOBER 22, 2018
Use AI-based Text Analytics to Analyze Customer Feedback. The traditional rules-based approaches that are currently used by text analytics platforms are not very efficient, as they require considerable time and skilled resources to use. Speech Analytics with Auditory Cues.
Avaya
JUNE 1, 2017
It’s now imperative that today’s stadiums be upgraded or retrofitted with wireless solutions that can guarantee uninterrupted game day experiences. It’s team analytics. It’s stadium analytics. Sensors in their jerseys, shoes, and helmets.
RichCall
SEPTEMBER 13, 2017
ABI Research found that by 2020, more than 50 billion additional devices will be wirelessly connect increasing the IoT. Speech Analytics. Tweet.
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