airespring

OCTOBER 2, 2018

This group, originally established in December of 1998 by AT&T Wireless and Nortel Networks, today unites 7 telecommunications standard development organizations, including: for Japan (ARIB & TTC), for USA (ATIS), for China (CCSA), for Europe (ETSI), for India (TSDSI) and for South Korea (TTA). 3GPP sets the standards, or Releases for all mobile wireless worldwide. Our desire for faster, better, cheaper wireless is never-ending.

Wireless 48

Wireless Technology Telecommunications Engineering 48

airespring

OCTOBER 2, 2018

This group, originally established in December of 1998 by AT&T Wireless and Nortel Networks, today unites 7 telecommunications standard development organizations, including: for Japan (ARIB & TTC), for USA (ATIS), for China (CCSA), for Europe (ETSI), for India (TSDSI) and for South Korea (TTA). 3GPP sets the standards, or Releases for all mobile wireless worldwide. Our desire for faster, better, cheaper wireless is never-ending.

Wireless 48

Wireless Technology Telecommunications Engineering 48

PeopleMetrics

JULY 31, 2018

Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Using a computer algorithm that identifies common themes or topics by scanning and grouping customer comments, text analytics provides an unprecedented ability to make sense of and take action on large volumes of unstructured customer feedback.

Analytics 68

Analytics Telecommunications Wireless Feedback 68

Clarabridge

JANUARY 17, 2017

Use them for all the good you can, and then go beyond the analytics to show empathy and build relationships. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. The post Understanding Customers – Beyond the Analytics appeared first on Clarabridge. By Jeannie Walters, CEO and Founder of 360Connext. Understanding customers is a tricky thing and will continue to be. You know why?

Analytics 43

Analytics Wireless Surveys Accountability 43

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world?

Analytics 64

Analytics Upselling Banking Wireless 64

Avaya

SEPTEMBER 29, 2016

It brings systems together for the safety of citizens and uses the power of analytics to suggest alternate routes to travelers who have installed the application, using an API from a mapping application. Networking communications systems networking security Smart City wireless solutionsThe city of the future is a Smart City, emboldened by technology that folds in government, industry, and consumers.

Wireless 66

Wireless Government APIs Healthcare 66

Tethr

AUGUST 24, 2020

Consider this in a conversational analytics setting. Maybe it’s a wireless company looking for customer feedback about a new product feature the company has just rolled out. Data scientists are tired of being bogged down by your organization’s lower-value tasks.

Wireless 98

Wireless Enterprise Feedback Sales 98

Verint

OCTOBER 10, 2017

An ideal way to identify these causes is to examine Interaction Analytics data. This can include outtakes from your speech, text and/or social analytics. They work just as well with data and voice communications and are equally accessible from wired and wireless devices. If yours is among the growing number of companies that have embraced customer engagement as a business strategy, you may be wondering, “Should we be doing something differently than before?”.

Wireless 25

Wireless Journey mapping Engineering Education 25

ConvergeOne

FEBRUARY 16, 2021

Further, the CTO is looking for security, switching, and wireless infrastructure that can be managed via a centralized, cloud-delivered dashboard. Open seating and meeting rooms require wireless access. Video analytics and monitoring would be highly beneficial for security purposes.

Wireless 70

Wireless APIs Finance Engineering 70

Natalie Petouhof

FEBRUARY 22, 2016

Ubiquitous mobile wireless communications. Powerful data analytics. ICONICS works with Microsoft to deliver cutting-edge tools for infrastructure, mobility and analytics, on a Microsoft Azure cloud platform that reduces capital investment and dramatically expands data storage and processing capabilities. Tweet What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days.

Government 40

Government Wireless Transportation Big data 40

Callminer

JUNE 24, 2019

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! and Cristopher Kuehl VP Client Insights & Analytics Sitel will discuss how by analyzing all your customer conversations–whether they are over the phone, email, chat or social–you can unlock the intelligence needed to attract, delight and retain customers.

Wireless 140

Wireless Analytics Education Enterprise 140

Clarabridge

JANUARY 31, 2017

By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Customer Experience Customer Feedback journey analyticsBy Jeannie Walters, CEO and Founder of 360Connext.

Journey mapping 43

Journey mapping Wireless Metrics Sales 43

Enghouse Interactive

DECEMBER 2, 2020

With the overnight transition to Work from Home (WFM), Remote Agents, widely diverging support requirements, unlimited intermixing of telecom, ISP’s and wireless providers to support your employees… how do you best manage the chaos? Understand Your Costs – React in Real-Time.

Wireless 53

Wireless APIs Analytics contact center solutions 53

Clarabridge

JANUARY 24, 2017

She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Customer Experience customer journey journey analyticsBy Jeannie Walters, CEO and Founder of 360Connext. Understanding and overcoming common blindspots in the customer journey. You’ve dedicated yourself to understanding your customers better! Fantastic! Maybe you’ve become a survey savant or customer experience evangelist. But what if you’re missing something?

Wireless 43

Wireless Metrics Feedback Advertising 43

Clarabridge

JANUARY 31, 2017

By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Customer Experience customer experience journey analyticsBy Jeannie Walters, CEO and Founder of 360Connext.

Journey mapping 40

Journey mapping Wireless Feedback Metrics 40

Education Services Group

OCTOBER 29, 2021

Grew employee base by 18% quarter-over-quarter, adding skills such as project/program management, digital content and automation, operations, analytics, and Customer Success management. Wireless networking global leader.

Education 52

Education Wireless Consulting Consulting 52

TechSee

JANUARY 28, 2020

billion across the 4,500 retail websites tracked by Adobe Analytics. According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year.

Wireless 127

Wireless Self service Chatbots Sales 127

City Communications

APRIL 28, 2020

Here are some of the main issues we can help with: Download 1 Pager Connectivity Internet, MPLS, Fiber, Coax, Wireless Business connectivity from over 150 carriers nationwide to provide internet access and to connect locations together.

Wireless 52

Wireless Contact Center Management Analytics 52

ShepHyken

JUNE 2, 2017

Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. Matt has worked in the Martech sector for the last 17 years, serving in a variety of senior product management, marketing, and analytics roles. He speaks regularly at marketing & analytics events, is an active supporter of the American Red Cross, and a 15-year member of the Society for American Baseball Research (SABR).

Wireless 166

Wireless Banking Analytics Marketing 166

Cisco - Contact Center

FEBRUARY 1, 2021

Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market.

Transportation 78

Transportation Contact Center Wireless Enterprise 78

PeopleMetrics

JULY 17, 2018

Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. The following is an excerpt from Listen Or Die by Sean McDade, PhD.

Telecommunications 188

Telecommunications Feedback Wireless Surveys 188

Vcaretec

JUNE 6, 2022

These are myths that have been propagated for decades - you’ve likely heard many of them before - and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care.

outsourcing 81

outsourcing Wireless Customer Care Telecommunications 81

TechSee

JANUARY 7, 2020

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers.

Customer retention 127

Customer retention Telecommunications Wireless Finance 127

Hero Digital

SEPTEMBER 21, 2018

Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? 8am Dolphin, Southern 2 “Why Aren’t You Using Sitecore Analytics?” Emerging trends. Thought leadership. Customer experience. Just a few reasons why Hero Digital is excited to be a gold sponsor at Sitecore Symposium this year.

Wireless 41

Wireless Engineering Analytics Marketing 41

JustCall

MAY 17, 2022

They can answer some common questions like how to install VoIP , how to connect VoIP phone to wireless network , and how to connect VoIP phone to router. This process – often referred to as phone number porting – can be done between wireline, IP, and wireless providers.

voip 52

voip CRM Wireless Sales 52

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity. Wireless and mobile. Which technologies really can improve customer service?

Technology 91

Technology Gamification Wireless Customer Service 91

Cisco - Contact Center

DECEMBER 8, 2020

The Webex Wireless Phone. Webex Control Hub serves as command central for management, provisioning, analytics, trouble shooting and advanced capabilities, which allow organizations to ensure their systems are secure, their employees are connected, and their data is safe.

Wireless 113

Wireless Personalization Self service Customer Experience 113

Beyond Philosophy

APRIL 6, 2016

One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Benchmark 207

Benchmark Gamification Automotive Wireless 207

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there.

Customer Care 82

Customer Care Wireless CRM Chief Customer Officer 82

AWS Machine Learning

AUGUST 11, 2022

The architecture consists of three functional blocks: Wireless sensors placed at strategic locations to sense the concentration level of carbon monoxide (CO), sulfur dioxide (SO2), and nitrogen dioxide(NO2) in the air.

Metrics 61

Metrics APIs Wireless Scripts 61

Beyond Philosophy

APRIL 6, 2016

One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Benchmark 150

Benchmark Gamification Automotive Wireless 150

Customer Interactions

FEBRUARY 4, 2015

The FirstNet initiative, for example, aims to bring high-speed, wireless broadband communications to first responders across the United States, ensuring they have a system independent of public networks to handle their needs through all types of disaster. Video used to overwhelm wireless networks, but as capacity catches up, video will be one of the most important tools for first responders. Video analytics can provide a real-time look into events in progress.

Wireless 28

Wireless Analytics Big data Technology 28

Tethr

MAY 22, 2019

In the book, we profiled one organization—a Canadian wireless carrier—that put a team of business analysts to the task of analyzing a year’s worth of call and transactional data to try to figure out why customers would call them back repeatedly. Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would deliver, but without the cost or time required to do the work manually.

Wireless 77

Wireless Coaching Banking Engineering 77

JustCall

APRIL 5, 2022

You can even use it from Wi-Fi hotspots or other wireless networks when you’re traveling. Bypassing the legacy phones, VoIP phones are wireless and can be accessed via multiple devices including mobile phones, desktops, and laptops. Analytics.

voip 52

voip Wireless CRM Transportation 52

JustCall

APRIL 5, 2022

You can even use it from Wi-Fi hotspots or other wireless networks when you’re traveling. Bypassing the legacy phones, VoIP phones are wireless and can be accessed via multiple devices including mobile phones, desktops, and laptops. Analytics.

voip 52

voip Wireless CRM Transportation 52

JustCall

APRIL 5, 2022

You can even use it from Wi-Fi hotspots or other wireless networks when you’re traveling. Bypassing the legacy phones, VoIP phones are wireless and can be accessed via multiple devices including mobile phones, desktops, and laptops. Analytics.

voip 52

voip Wireless CRM Transportation 52

CSM Magazine

AUGUST 1, 2017

Analytics of customer data is getting more complex. He has held various directorships with Cable & Wireless, Vodafone and O2. More recently, Keith was Vice President, Marketing & Strategy for technology start-up IP Wireless where he helped grow the business over five years, culminating in a successful acquisition of the company by General Dynamics. Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming.

Wireless 52

Wireless Finance Government Personalization 52

Tethr

DECEMBER 7, 2020

Today, we have the ability to use AI and big data analytics to listen and understand at scale—effectively delivering the benefit that a team of business analysts would, but without the cost or time required to do the work manually. “Have I fully resolved your issue today?”.

Wireless 81

Wireless Coaching Banking B2C 81

Pointillist

JANUARY 19, 2022

Typically, wireless providers gauge customer satisfaction with online diagnostic tools or agent-supported channels like live chat or a phone call. Some enterprises rely on customer journey analytics solutions to aggregate and integrate customer data, making it easier to measure omnichannel journeys in real time. Wireless customers want to stream content, play games and work or learn from home without interruptions. By Steve Offsey.

Metrics 62

Metrics Wireless Banking Surveys 62

Answer Dash

APRIL 17, 2020

While it’s true that using multiple metrics will help you get a clearer and more multifaceted picture of how you’re doing, make sure your analytical capacity and your collection capacity are in line with one another.

Wireless 61

Wireless Management Customer Experience CRM 61