The Northridge Group

MARCH 21, 2022

Authored by Daniel Fenton , Director, Enterprise Accounts and Molly Clark , Senior Director, Operational Analytics. The Cellular Telecommunications Industry Association (CTIA) reports that, in 2019, America’s wireless industry contributed $690.5 Leveraging data analytics to improve FCR rates is critical for achieving this objective.

Wireless 110

Wireless Analytics Average Handle Time Contact Center 110

ConvergeOne

FEBRUARY 16, 2021

Further, the CTO is looking for security, switching, and wireless infrastructure that can be managed via a centralized, cloud-delivered dashboard. Open seating and meeting rooms require wireless access. Video analytics and monitoring would be highly beneficial for security purposes.

Wireless 81

Wireless Finance APIs Engineering 81

VirtualPBX

MARCH 7, 2024

Analytics and reporting: VoIP platforms typically provide detailed analytics and reporting capabilities, allowing businesses to gain insights into call volumes, durations, and customer interactions. Integrations may include customer relationship management (CRM) software, help desk systems, and team collaboration tools.

voip 59

voip Telecommunications Wireless CRM 59

Clarabridge

JANUARY 17, 2017

Use them for all the good you can, and then go beyond the analytics to show empathy and build relationships. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. The post Understanding Customers – Beyond the Analytics appeared first on Clarabridge.

Analytics 45

Analytics Wireless Feedback Surveys 45

TechSee

JANUARY 28, 2020

billion across the 4,500 retail websites tracked by Adobe Analytics. According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year. Black Friday is a day that retailers wait for all year, and 2019 was no different.

Wireless 136

Wireless Self service Sales Chatbots 136

VirtualPBX

MARCH 7, 2024

Analytics and reporting: VoIP platforms typically provide detailed analytics and reporting capabilities, allowing businesses to gain insights into call volumes, durations, and customer interactions. Integrations may include customer relationship management (CRM) software, help desk systems, and team collaboration tools.

voip 52

voip Telecommunications Wireless CRM 52

Cisco - Contact Center

FEBRUARY 1, 2021

Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. We’d love to hear what you think.

Contact Center 112

Contact Center Transportation Customer Experience Wireless 112

Tethr

AUGUST 24, 2020

Consider this in a conversational analytics setting. Maybe it’s a wireless company looking for customer feedback about a new product feature the company has just rolled out. However, AI-powered conversation analytics aren’t all created equally and many aren’t delivering the return on investment.

Wireless 85

Wireless Analytics Call Center Enterprise 85

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. . – Prioritize and allocate resources (time, money, people, facilities, technology).

Gamification 236

Gamification Benchmark Automotive Wireless 236

Education Services Group

OCTOBER 29, 2021

Grew employee base by 18% quarter-over-quarter, adding skills such as project/program management, digital content and automation, operations, analytics, and Customer Success management. Wireless networking global leader. Q3 2021 new clients: Multinational technology conglomerate. High-growth Human Resources technology platform.

Wireless 52

Wireless Consulting Consulting Enterprise 52

City Communications

APRIL 28, 2020

Here are some of the main issues we can help with: Download 1 Pager Connectivity Internet, MPLS, Fiber, Coax, Wireless Business connectivity from over 150 carriers nationwide to provide internet access and to connect locations together. If you need something else, we can probably help you find a solution for that as well.

Wireless 52

Wireless Contact Center Analytics Call Center 52

PeopleMetrics

JULY 17, 2018

Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. Market Research vs. VoC. Sean holds a Ph.D.

Telecommunications 210

Telecommunications Wireless Surveys Feedback 210

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.

Technology 113

Technology Customer Service Gamification Wireless 113

TechSee

JANUARY 7, 2020

When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. Customer analytics and insight tools predict customer behavior, enabling providers to strategize the best tactics to improve retention rates.

Customer retention 136

Customer retention Interactive Voice Response Telecommunications Wireless 136

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. . – Prioritize and allocate resources (time, money, people, facilities, technology).

Gamification 150

Gamification Benchmark Automotive Wireless 150

Vcaretec

JUNE 6, 2022

These are myths that have been propagated for decades - you’ve likely heard many of them before - and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care. We’re about to break down the six biggest myths in outsourced customer service for you.

outsourcing 95

outsourcing Customer Service Customer Care Wireless 95

JustCall

MAY 17, 2022

They can answer some common questions like how to install VoIP , how to connect VoIP phone to wireless network , and how to connect VoIP phone to router. This process – often referred to as phone number porting – can be done between wireline, IP, and wireless providers. Call Monitoring and Analytics Dashboard.

voip 52

voip CRM Wireless Sales 52

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @AnnaSabryan Greg Sherry Bio: Software marketing VP | Tweet about Marketing, Customer Service, Customer Experience, Analytics, Big Data.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Hero Digital

SEPTEMBER 21, 2018

Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? 8am Dolphin, Southern 2 “Why Aren’t You Using Sitecore Analytics?”

Wireless 41

Wireless Engineering Analytics Marketing 41

CSM Magazine

AUGUST 1, 2017

Analytics of customer data is getting more complex. He has held various directorships with Cable & Wireless, Vodafone and O2. In another survey recently reported by CSM , 65% of consumers “feel good” when they solve their issue without human contact. Customers rely more and more on technology. And this technology relies on data.

Wireless 58

Wireless Finance Government Customer centricity 58

Verint

OCTOBER 10, 2017

An ideal way to identify these causes is to examine Interaction Analytics data. This can include outtakes from your speech, text and/or social analytics. They work just as well with data and voice communications and are equally accessible from wired and wireless devices. And we believe the best solutions are omnichannel.

Journey mapping 28

Journey mapping Wireless Analytics Self service 28

GetFeedback

MARCH 11, 2019

But the only way to truly know the best time to send your SMS survey is to test different send times and study your analytics to see when you have the best response rate. They’re also approved by wireless carriers for marketing which means that your messages will have a much higher deliverability rate as they won’t be blocked.

Best practices 68

Best practices Surveys Wireless Feedback 68

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Customer expectations for personalization have evolved immensely. Unfortunately, many enterprises under deliver.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Clarabridge

JANUARY 31, 2017

By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. Where are the exits? Her mission is “To Create Fewer Ruined Days for Customers.”

Journey mapping 45

Journey mapping Wireless Feedback Analytics 45

Avaya

JUNE 1, 2017

It’s now imperative that today’s stadiums be upgraded or retrofitted with wireless solutions that can guarantee uninterrupted game day experiences. It’s team analytics. It’s stadium analytics. Even as recently as two years ago it was a struggle to get a signal inside some venues. It’s fanalytics!

Technology 50

Technology Wireless Coaching Analytics 50

Clarabridge

JANUARY 31, 2017

By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. Where are the exits? Her mission is “To Create Fewer Ruined Days for Customers.”

Journey mapping 40

Journey mapping Wireless Feedback Analytics 40

Pointillist

SEPTEMBER 28, 2021

Contact centers often apply speech and text analytics tools to analyze interactions through their IVR, chat and call systems. However, these analytics solutions are typically restricted to contact center-specific channels. Journeys can also enhance approaches you already use, like text and speech analytics.

Contact Center 40

Contact Center Self service Metrics Analytics 40

JustCall

APRIL 13, 2020

Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics . Hold your remote sales reps accountable by tracking their performance through Analytics and Call Monitoring.

Sales 98

Sales CRM Analytics Chatbots 98

aircall

MAY 28, 2021

They’re approved by wireless carriers, and they’re optimized for text message marketing. . Plus, dashboard analytics tools give you the metrics and KPIs to measure efficiency, response time, time to resolution, and much more. Let’s break down the benefits of SMS texting for your marketers, sales teams, and support teams. .

Best practices 62

Best practices Sales Wireless Marketing 62

Cyara

FEBRUARY 21, 2024

To support numerous devices operating on a single network, a wireless solution is often essential. Analytics Ensuring accurate analysis and efficient processing of the gathered data is crucial. Comprehensive analytics plays a pivotal role in optimizing and significantly enhancing the benefits for the user.

Wireless 76

Wireless Analytics Technology 76

JustCall

APRIL 13, 2020

Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics to Track Remote Sales Reps’ Performance. Besides that, sales reps hold huge pools of data about prospects.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics to Track Remote Sales Reps’ Performance. Besides that, sales reps hold huge pools of data about prospects.

Sales 52

Sales Chatbots Analytics Wireless 52

Clarabridge

JANUARY 24, 2017

She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Wireless 45

Wireless Metrics Feedback Advertising 45

aircall

APRIL 7, 2021

Measure results of customer interactions with dashboard analytics. Numbers are approved by wireless providers for the purpose of marketing, so your texts won’t get blocked. Personalize customer service. Enable 24/7/365 response. Send out automated surveys for immediate feedback and follow up. For Human Resources. For Other Teams.

Sales 62

Sales Wireless Marketing voip 62

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. Agents can also send feedback directly to script authors to further improve processes. Karin Hurt.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

JUNE 11, 2020

Be it a wireless headphone or some cross-functional pair of shoes – we have all done our part of research before we hit ‘Buy Now’. This company strives to offer analytics solutions for SaaS companies and brought out a podcast by the name of Ramp. This helps them talk about data-driven approaches and analytics.

SaaS 11

SaaS Wireless Education Analytics 11

Real Blue Sky

DECEMBER 15, 2022

While traditional data analysis looks at events that have already occurred, predictive analytics uses historical data to predict future trends and patterns. For example, Netflix used predictive analytics to recommend content to its users based on their preferred genre, keyword searches, ratings, and more.

Self service 98

Self service Chatbots Wireless Analytics 98