Expert insights. Personalized for you.
They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT). MORE
One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. MORE
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. MORE
As more agents are working remotely, in different countries, different time zones and in different languages, the contact center’s systems—for workflow, CRM, analytics—will have to be more tightly integrated. Machine-to-machine (M2M) communication, a term referring to technologies that enable wireless and wired systems to communicate with each other, will be the channel of the future. Analytics? MORE
ABI Research found that by 2020, more than 50 billion additional devices will be wirelessly connect increasing the IoT. Speech Analytics. Tweet. MORE
It brings systems together for the safety of citizens and uses the power of analytics to suggest alternate routes to travelers who have installed the application, using an API from a mapping application. Networking communications systems networking security Smart City wireless solutions MORE
And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Wireless and mobile. Which technologies really can improve customer service? MORE
While it’s true that using multiple metrics will help you get a clearer and more multifaceted picture of how you’re doing, make sure your analytical capacity and your collection capacity are in line with one another. MORE
She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Customer Experience customer journey journey analyticsBy Jeannie Walters, CEO and Founder of 360Connext. MORE
Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics . The perks of working remotely are finally coming to the fore. MORE
Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Wi-Fi could be a topic, but some customers might call it wireless internet. MORE
In the book, we profiled one organization—a Canadian wireless carrier—that put a team of business analysts to the task of analyzing a year’s worth of call and transactional data to try to figure out why customers would call them back repeatedly. “Have I fully resolved your issue today?”. MORE
It’s now imperative that today’s stadiums be upgraded or retrofitted with wireless solutions that can guarantee uninterrupted game day experiences. It’s team analytics. It’s stadium analytics. Sensors in their jerseys, shoes, and helmets. MORE
Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. Matt has worked in the Martech sector for the last 17 years, serving in a variety of senior product management, marketing, and analytics roles. MORE
The opportunity to learn about AI, text analytics, and the many ways in which our platform is helping some of the largest companies in the world improve their customers’ experiences, has been a tremendous one, and my current role is the perfect blend of getting to use my business and technical skills. A: My Beats wireless headphones. Estimated reading time: 5 minutes. MORE
By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. MORE
When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. MORE
An ideal way to identify these causes is to examine Interaction Analytics data. This can include outtakes from your speech, text and/or social analytics. They work just as well with data and voice communications and are equally accessible from wired and wireless devices. If yours is among the growing number of companies that have embraced customer engagement as a business strategy, you may be wondering, “Should we be doing something differently than before?”. MORE
Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. The following is an excerpt from Listen Or Die by Sean McDade, PhD. MORE
Use them for all the good you can, and then go beyond the analytics to show empathy and build relationships. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. By Jeannie Walters, CEO and Founder of 360Connext. MORE
Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics to Track Remote Sales Reps’ Performance. MORE
Here are some of the main issues we can help with: Download 1 Pager Connectivity Internet, MPLS, Fiber, Coax, Wireless Business connectivity from over 150 carriers nationwide to provide internet access and to connect locations together. MORE
Customer journey analytics is an approach to insights and measurement that examines customers’ behavior not just at individual touchpoints, but along the paths they take as they attempt to accomplish their goals and tasks.” MORE
Use AI-based Text Analytics to Analyze Customer Feedback. The traditional rules-based approaches that are currently used by text analytics platforms are not very efficient, as they require considerable time and skilled resources to use. Speech Analytics with Auditory Cues. MORE
Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world? MORE
According to a study by Global Workspace Analytics, IBM saved about $ 50 million by switching to remote work. A cloud phone system operates using the internet, with wireless connections. Keeping Track of your Remote Teams with a Comprehensive Analytics Dashboard and Call Monitoring. Cloud phone systems allow you to keep track of your remote sales and support teams with the help of analytics dashboards and monitoring of calls. Comprehensive Analytics Dashboard. MORE
Ubiquitous mobile wireless communications. Powerful data analytics. ICONICS works with Microsoft to deliver cutting-edge tools for infrastructure, mobility and analytics, on a Microsoft Azure cloud platform that reduces capital investment and dramatically expands data storage and processing capabilities. Tweet What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days. MORE
CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! MORE
But the only way to truly know the best time to send your SMS survey is to test different send times and study your analytics to see when you have the best response rate. They’re also approved by wireless carriers for marketing which means that your messages will have a much higher deliverability rate as they won’t be blocked. SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. MORE
One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy. MORE
The FirstNet initiative, for example, aims to bring high-speed, wireless broadband communications to first responders across the United States, ensuring they have a system independent of public networks to handle their needs through all types of disaster. Public safety lives on information. MORE
They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT). MORE
Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics to Track Remote Sales Reps’ Performance. MORE
Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? Emerging trends. Thought leadership. MORE
Analytics of customer data is getting more complex. He has held various directorships with Cable & Wireless, Vodafone and O2. Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming. MORE
By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. MORE
billion across the 4,500 retail websites tracked by Adobe Analytics. According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year. MORE
airespring
OCTOBER 2, 2018
They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT).
airespring
OCTOBER 2, 2018
They are known as organizational partners and they provide guidance moving global cellular wireless standards forward, using its Technical Specification Groups (TSGs) in Radio Access Networks (RAN), Services and Systems Aspects (SA) and Core Network and Terminals (CT).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PeopleMetrics
JULY 31, 2018
Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Wi-Fi could be a topic, but some customers might call it wireless internet.
Clarabridge
JANUARY 17, 2017
Use them for all the good you can, and then go beyond the analytics to show empathy and build relationships. She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. By Jeannie Walters, CEO and Founder of 360Connext.
Pointillist
MARCH 20, 2020
Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world?
Avaya
SEPTEMBER 29, 2016
It brings systems together for the safety of citizens and uses the power of analytics to suggest alternate routes to travelers who have installed the application, using an API from a mapping application. Networking communications systems networking security Smart City wireless solutions
|
Callminer
JUNE 24, 2019
CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy!
City Communications
APRIL 28, 2020
Here are some of the main issues we can help with: Download 1 Pager Connectivity Internet, MPLS, Fiber, Coax, Wireless Business connectivity from over 150 carriers nationwide to provide internet access and to connect locations together.
Clarabridge
JANUARY 31, 2017
By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others.
Natalie Petouhof
FEBRUARY 22, 2016
Ubiquitous mobile wireless communications. Powerful data analytics. ICONICS works with Microsoft to deliver cutting-edge tools for infrastructure, mobility and analytics, on a Microsoft Azure cloud platform that reduces capital investment and dramatically expands data storage and processing capabilities. Tweet What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days.
Clarabridge
JANUARY 24, 2017
She’s worked with Verizon Wireless, Allstate, Bath and Body Works, Orangetheory Fitness, Citrix and many others. Customer Experience customer journey journey analyticsBy Jeannie Walters, CEO and Founder of 360Connext.
|
|
Clarabridge
JANUARY 31, 2017
By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others.
TechSee
JANUARY 28, 2020
billion across the 4,500 retail websites tracked by Adobe Analytics. According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year.
ShepHyken
JUNE 2, 2017
Sprint Wireless overhauled their customer care program, providing their call-center agents with real-time recommendations to improve retention. Matt has worked in the Martech sector for the last 17 years, serving in a variety of senior product management, marketing, and analytics roles.
Hero Digital
SEPTEMBER 21, 2018
Throughout the conference you’ll see our team talking CX at booth #607 (stop by for a chance to win Bose QuietControl Wireless Headphones ), weaving in and out of sessions, having 1:1 meetings with customers (interested in meeting up? Emerging trends. Thought leadership.
TechSee
JANUARY 7, 2020
When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers.
PeopleMetrics
JULY 17, 2018
Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. The following is an excerpt from Listen Or Die by Sean McDade, PhD.
NewVoiceMedia
OCTOBER 22, 2015
And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Wireless and mobile. Which technologies really can improve customer service?
Beyond Philosophy
APRIL 6, 2016
One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.
Tethr
MAY 22, 2019
In the book, we profiled one organization—a Canadian wireless carrier—that put a team of business analysts to the task of analyzing a year’s worth of call and transactional data to try to figure out why customers would call them back repeatedly. “Have I fully resolved your issue today?”.
Customer Interactions
FEBRUARY 4, 2015
The FirstNet initiative, for example, aims to bring high-speed, wireless broadband communications to first responders across the United States, ensuring they have a system independent of public networks to handle their needs through all types of disaster. Public safety lives on information.
Answer Dash
APRIL 17, 2020
While it’s true that using multiple metrics will help you get a clearer and more multifaceted picture of how you’re doing, make sure your analytical capacity and your collection capacity are in line with one another.
CSM Magazine
AUGUST 1, 2017
Analytics of customer data is getting more complex. He has held various directorships with Cable & Wireless, Vodafone and O2. Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming.
Beyond Philosophy
APRIL 6, 2016
One of the more actionable and accurate definitions of benchmarking I’ve seen goes like this: ‘Benchmarking is a strategic and analytical process of continuously measuring an organization’s products, services and operating methods against best practices of recognized leaders (inside or outside of the company’s business areas) for the purposes of improving performance results.’ Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.
Pointillist
AUGUST 26, 2019
Customer journey analytics is an approach to insights and measurement that examines customers’ behavior not just at individual touchpoints, but along the paths they take as they attempt to accomplish their goals and tasks.”
GetFeedback
MARCH 11, 2019
But the only way to truly know the best time to send your SMS survey is to test different send times and study your analytics to see when you have the best response rate. They’re also approved by wireless carriers for marketing which means that your messages will have a much higher deliverability rate as they won’t be blocked. SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go.
Callminer
AUGUST 1, 2017
With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR.
Avaya
JUNE 1, 2017
It’s now imperative that today’s stadiums be upgraded or retrofitted with wireless solutions that can guarantee uninterrupted game day experiences. It’s team analytics. It’s stadium analytics. Sensors in their jerseys, shoes, and helmets.
JustCall
APRIL 13, 2020
Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics to Track Remote Sales Reps’ Performance.
JustCall
APRIL 13, 2020
Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics to Track Remote Sales Reps’ Performance.
JustCall
MARCH 24, 2020
According to a study by Global Workspace Analytics, IBM saved about $ 50 million by switching to remote work. A cloud phone system operates using the internet, with wireless connections. Keeping Track of your Remote Teams with a Comprehensive Analytics Dashboard and Call Monitoring. Cloud phone systems allow you to keep track of your remote sales and support teams with the help of analytics dashboards and monitoring of calls. Comprehensive Analytics Dashboard.
Calabrio
JANUARY 6, 2016
As more agents are working remotely, in different countries, different time zones and in different languages, the contact center’s systems—for workflow, CRM, analytics—will have to be more tightly integrated. Machine-to-machine (M2M) communication, a term referring to technologies that enable wireless and wired systems to communicate with each other, will be the channel of the future. Analytics?
Stratifyd
MAY 13, 2019
The opportunity to learn about AI, text analytics, and the many ways in which our platform is helping some of the largest companies in the world improve their customers’ experiences, has been a tremendous one, and my current role is the perfect blend of getting to use my business and technical skills. A: My Beats wireless headphones. Estimated reading time: 5 minutes.
JustCall
APRIL 13, 2020
Home wireless networks may not be safe from hacking threats. Optimize Website User Experience with CTAs, Web Analytics and Chatbots. Use Google Analytics for this. Use Call Monitoring and Analytics . The perks of working remotely are finally coming to the fore.
Pointillist
OCTOBER 22, 2018
Use AI-based Text Analytics to Analyze Customer Feedback. The traditional rules-based approaches that are currently used by text analytics platforms are not very efficient, as they require considerable time and skilled resources to use. Speech Analytics with Auditory Cues.
RichCall
SEPTEMBER 13, 2017
ABI Research found that by 2020, more than 50 billion additional devices will be wirelessly connect increasing the IoT. Speech Analytics. Tweet.
62 
Let's personalize your content