Totango

APRIL 9, 2024

For the full scoop on all of their bold insights on team alignment and unlocking customer-led growth, check out the webinar: The importance of team alignment and variable compensation The roundtable kicked off with the consensus that aligning CS and Sales teams is imperative, not optional. Is 2024 the year of customer success or sales?

Sales 108

Sales Outbound sales Revenue potential Accountability 108

ShepHyken

FEBRUARY 14, 2022

I have added my comment about each article and would like to hear what you think too. CMSWire) Today’s top companies rely heavily on human insight to guide their strategies and offerings. This article will give you a good start to understanding what makes for a good question that will get you the insights you need.

Customer Service 311

Customer Service Surveys Customer Experience Accountability 311

Totango

FEBRUARY 9, 2024

Distinguishing between these two metrics can provide insight into the health and success of your company, so let’s take a deeper look into what each metric is, how to calculate them, and how to apply them. What is gross retention? What is gross retention? What is net retention? Calculate it!

Upselling 109

Upselling Metrics Enterprise Best practices 109

ShepHyken

NOVEMBER 27, 2020

Depending on what you do, it makes sense to look at your processes and pipeline and find ways to reduce customer wait time. If you sell products, such as T-shirts, jewelry, or some electronics, you can do this by cutting out the middleman. But now it’s time to open your ears even further and listen to what your customers have to say.

Customer Experience 390

Customer Experience Wait times Surveys Feedback 390

ShepHyken

JUNE 2, 2021

It doesn’t matter what type of business or industry, Amazon has changed what customers want and expect from any type of business. Even if you’re in the retail world and sell the same merchandise as Amazon, go beyond thinking about being in competition. And, “What would Amazon want to change if it acquired our company?”

Advertising 338

Advertising Customer Service 338

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.

Personalization 105

Personalization Sales Scripts Contact Center 105

ShepHyken

AUGUST 22, 2023

It took about two seconds for me to delete the email. What made it worse was the next day, I received a phone call from the salesperson who sent the email. It’s based on what you know about the customer. One of the most powerful customer service and CX tactics is personalization. I could tell the mail-merge field didn’t work.

Personalization 156

Personalization Upselling Sales Customer Service 156

Integrity Solutions

FEBRUARY 1, 2024

Many who are currently in sales positions or are considering a role in sales are beginning to question what the job really means today and whether it’s one they can be proud of — especially when it feels like their whole purpose can feel like it’s to pressure or coerce buyers into doing something.

Sales 103

Sales Coaching Scripts B2B 103

Lumoa

JUNE 30, 2022

If you want people in your organisation to appreciate the value of customer experience, you need to learn how to sell customer experience (CX) to those who are not dealing with it day in and day out. You need to learn (and teach) how to sell customer experience to your whole organization. How do we talk about the value of what we do?

Customer Experience 110

Customer Experience Metrics Feedback B2B 110

ShepHyken

NOVEMBER 6, 2020

Have you ever been inside a Whole Foods that sells Louis Vuitton bags? Whole Foods understands what drives their customers’ purchase behavior. If Whole Foods suddenly prioritized selling luxury leather handbags, their customers might feel betrayed and start going elsewhere for their produce. What are your goals?

Marketing 260

Marketing Customer Service Consulting Consulting 260

ShepHyken

JUNE 10, 2019

I have added my comment about each article and would like to hear what you think too. Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights by CallMiner. So, here’s a great article on surveys that will help you gain more insights from your customers.

Customer Service 282

Customer Service Surveys Customer Experience Feedback 282

Cincom

MAY 8, 2024

With advanced guided selling, deal management, and configuration capabilities, CPQ enables enterprises to scale sales operations, increase efficiency, and improve customer relationships. Related: What Is Configure Price Quote Software? Reps waste time tracking down information instead of selling. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Engineering 52

Nicereply

SEPTEMBER 11, 2023

Tools can improve support services and customer experience in so many ways that selling to support leaders is a significant addressable market. But support teams are famously unique when it comes to selling. Selling to support leaders is difficult. Selling to support leaders is difficult. That is how we stand out.

Sales 64

Sales Engineering Marketing Technology 64

ShepHyken

FEBRUARY 12, 2024

I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. What I love most about Dan’s ideas is that they usually don’t cost much, if anything, to implement. My Comment: Selling to the uber-wealthy is different than the typical customer.

Customer Service 171

Customer Service Self service Personalization Marketing 171

Integrity Solutions

APRIL 8, 2024

What happens next is all too common: Salespeople keep struggling, their confidence, motivation and engagement drop even further, and they find themselves trapped in a vicious cycle of defeat. Lately, though, it’s as if those pressures have been magnified times ten. That’s just the simple truth.

Sales 71

Sales Coaching Personalization Surveys 71

CSM Magazine

MAY 22, 2024

Enhancing Cross-Selling Opportunities Salesforce CPQ provides businesses with an opportunity to boost revenue by cross-selling and upselling their products or services. This not only increases sales figures but also enhances customer satisfaction by ensuring they receive what they truly want.

Sales 52

Sales CRM Upselling Analytics 52

Integrity Solutions

APRIL 8, 2024

What happens next is all too common: Salespeople keep struggling, their confidence, motivation and engagement drop even further, and they find themselves trapped in a vicious cycle of defeat. Lately, though, it’s as if those pressures have been magnified times ten. That’s just the simple truth.

Sales 62

Sales Coaching Personalization Surveys 62

Customer Service Life

DECEMBER 20, 2023

We have to be smart about what gets implemented next and resist the urge to sound the alarm any time a customer makes a request. The three types of requests are as follows: Bugs – When our product isn’t doing what it was designed to do. There was nothing that could be done. Who cares about these limitations?

Upselling 83

Upselling Contact Center Engineering Banking 83

Lumoa

APRIL 4, 2023

Think of it this way: as a business, you have to optimize your resources to ensure you sell more products (or services) without increasing spending. Optimizes marketing efforts Imagine you’re trying to sell a watch to someone. For a business to flourish, it has to understand its customers well enough to market effectively to them.

Customer retention 83

Customer retention Enterprise Marketing Surveys 83

Real Blue Sky

NOVEMBER 21, 2023

And we’ll examine the wisdom of listening—truly listening—to what churn is telling us and how a commitment to continuous improvement can turn insights into action. It’s a time when growth strategies of the past may no longer bring the same results, and the quest for sustainability can seem like an uphill battle.

Employee engagement 105

Employee engagement outsourcing Upselling Customer retention 105

Global Response

NOVEMBER 21, 2023

In doing so, you can develop actionable insights that drive your business forward. Ultimately, without analytics, you’re flying blind when it comes to knowing what your customers want, how to develop lasting customer satisfaction and how to sell effectively.

Analytics 62

Analytics Customer retention outsourcing Sales 62

OctopusTech

APRIL 24, 2024

Whether you’re selling handmade crafts, boutique fashion, or cutting-edge tech gadgets, Shopify is the ultimate destination. It comes with features that simplify selling online, like eating pie. Store design is simple, and what is complex is selling. It is all about learning the terrain of financials.

Technical Support 62

Technical Support Management 62

JustCall

NOVEMBER 24, 2022

Harness the Power of Guided Selling. This is where guided selling comes in. Guided selling is an AI-supported process that helps consumers meet their needs by guiding them along the purchase journey. What is Guided Selling? The role of guided selling is to provide a shortcut for this journey. Data gathering.

B2B 52

B2B Upselling Sales B2C 52

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Which Platform Fits Your Needs?

Feedback 83

Feedback Consulting Consulting Enterprise 83

Integrity Solutions

FEBRUARY 12, 2020

Of course, we love our own insights as much as anyone…but no one has a monopoly on great thinking. . Of course, we love our own insights as much as anyone…but no one has a monopoly on great thinking. . by Will Milano. Read his blog and follow Alan on Twitter. . Joanne Black . Follow Tiffany on Twitter. . David Brock. George Bronten.

Sales 124

Sales B2B Engineering Consulting 124

Integrity Solutions

JANUARY 18, 2021

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. Selling Skills and Techniques To Maintain Your Sales Pipeline. There’s no putting it off anymore. There’s no putting it off anymore.

Sales 125

Sales Coaching B2B Metrics 125

CSM Magazine

DECEMBER 13, 2023

Communicate what people can expect from your products or services. Lack of Real-Time Data Insight Addressing the need for real-time data insight is essential for timely and effective customer support. By utilizing real-time data insights, you can improve the responsiveness and effectiveness of your customer services.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

BlueOcean

JANUARY 30, 2024

What math should go into the business case around call center outsourcing costs? (Or Not that long ago, when on-prem telephony infrastructure was the norm, working with an outsourced partner who bore the responsibility and cost of maintaining this infrastructure was a big selling point. Essentially, this represents risk mitigation.

outsourcing 118

outsourcing Contact Center Call Center Customer Care 118

JivoChat

JULY 25, 2023

Learning how to sell antiques online is a very important step for entrepreneurs who want to create a thrift store, or even resell their own vintage items. You can sell decor objects, furniture, fashion items, collectibles, and so on. But, first, you need to find where to sell those precious items and create your store.

Advertising 75

Advertising Accountability Sales Analytics 75

Cisco - Contact Center

JANUARY 24, 2023

I am extremely proud that over the past year, Cisco unlocked a new route to market to sell turnkey Software as a Service (SaaS) solutions. According to Future Business Insights, the global Cloud Based Contact Center Market is projected to reach $56.75 We’d love to hear what you think. billion by 2027.

Contact Center 111

Contact Center Technology SaaS Feedback 111

Integrity Solutions

SEPTEMBER 23, 2021

A value based selling approach is intended to help salespeople focus their client conversations around creating product value versus price. Yet, for all the buzz surrounding solution or value selling, many organizations still struggle to execute on it. What’s holding them back? What’s holding them back?

Coaching 71

Coaching Sales Employee engagement Customer Care 71

Integrity Solutions

MAY 25, 2021

With the economy strengthening and experts predicting a dramatic upturn in spending over the next 12 to 24 months, what can you do to optimize sales effectiveness and fortify your sales pipeline? Here’s what he said: Be Ready for Virtual Sales Performance: As Bruce explains, this is a territory coverage play.

Sales 120

Sales Consulting Consulting Marketing 120

JivoChat

NOVEMBER 9, 2022

What is Dropshipping? Dropshipping is selling products online without keeping inventory. . You’re not responsible for logistics and only pay for what you sell. The question in this article’s title gets asked every year, and the answer is still a resounding “Yes!”. . billion by 2025. . The best part?

outsourcing 75

outsourcing Sales Wait times Marketing 75

Tethr

AUGUST 27, 2020

As businesses continue to attempt to close the gap on a customer’s expectations for a product or service and what they actually experience, an accurate overview of the customer’s opinions, critiques and desires is essential. Are you curious about how upsells, cross-sells, promotions and campaigns are impacting customer loyalty?

Enterprise 117

Enterprise Customer effort Upselling Call Center 117

JivoChat

MAY 10, 2023

Learning how to sell art online can open doors for artists who want to make their work known, and reach a bigger audience. It’s possible to sell products on demand or commercialize the artwork that you have already made. You can do what you love, and conquer customers all over the world.

Analytics 75

Analytics Sales Accountability Marketing 75

JivoChat

MAY 15, 2023

Selling books online can be a very profitable business. It’s possible to sell only e-books, so you don’t have to worry about storing physical books, packing, and delivering them. It’s possible to sell only e-books, so you don’t have to worry about storing physical books, packing, and delivering them.

Analytics 75

Analytics Sales Marketing Management 75

Quality Contact Solutions

JANUARY 27, 2022

All these avenues provide great information if you’re like me, but the real benefit is they inspire me to think creatively about improving or tailoring new techniques to my specific product or service selling strategy to increase sales. Increase Sales with Cross-Selling. Let’s talk about cross-selling.

Sales 98

Sales Upselling B2C Best practices 98