Totango

SEPTEMBER 22, 2023

Totango integrations not only enable us to bring in data sources, so we have a deeper understanding of our customers, they also enable us to leverage multiple modes of communication with customers, from in-app chat experiences to email and more.” Shawn White, Sr. Vice President of Global Customer Success at Dynatrace.

Enterprise 113

Enterprise Education Best practices Customer retention 113

VirtualPBX

MARCH 27, 2024

Contact us today to learn more and schedule a demo. Secure Your Emergency Communication with AirDial Ready to elevate your emergency communication capabilities? Don’t wait until it’s too late. Ensure the safety of your premises and the people within them by implementing AirDial by VirtualPBX.

Contact Center 59

Contact Center 59

TeamSupport

DECEMBER 20, 2023

Schedule a demo of TeamSupport or talk to us to find out how you can improve your CSAT and more. Want to make this year the best one yet? To optimize customer support this year, you need the right tools and features at your disposal. Ready to help your team crush its 2024 objectives?

Customer Support 108

Customer Support Feedback Chatbots CRM 108

VirtualPBX

JUNE 15, 2021

Advanced Call Reports lets our users reach beyond basic call logs by creating detailed reports that can be delivered automatically to their email inboxes on a repeating schedule. We even use it daily as part of our own customer service efforts. Check out our whitepaper today by visiting the link above. Report Types.

Call Logging 97

Call Logging Sales Customer Support Personalization 97

TeamSupport

MARCH 18, 2024

Schedule a Demo with us today! Sign up for a live demo and discover why TeamSupport is considered the industry's best post-sale Customer Service platform. This feature is available via the support hub or live chat, and frees up valuable agent time by ensuring customers’ ability to solve issues on their own.

Self service 40

Self service Chatbots Best practices Customer Support 40

JustCall

MAY 2, 2021

Appointment/Call Scheduler with Google Calendar Sync. Every user gets his/her own appointment scheduler to schedule call, appointment or demo with customers or leads. Moreover, this appointment scheduler syncs with your Google Calendar. Check out this link to schedule a demo with us right away: [link].

call center software 97

call center software Call Center Analytics CRM 97

Aspect

NOVEMBER 15, 2019

There is something utterly satisfying about a schedule. Schedules for our daily lives make us more efficient, help us prioritize, help us become more proficient and most importantly, saves us time, our most valuable resource. Request a demo today. That sounds like a win/win, if I’ve ever heard one.

Contact Center 93

Contact Center call center workforce Interactive Voice Response Enterprise 93

VirtualPBX

MARCH 27, 2024

Contact us today to learn more and schedule a demo. Secure Your Emergency Communication with AirDial Ready to elevate your emergency communication capabilities? Don’t wait until it’s too late. Ensure the safety of your premises and the people within them by implementing AirDial by VirtualPBX.

Contact Center 52

Contact Center 52

VirtualPBX

MARCH 27, 2024

Contact us today to learn more and schedule a demo. Secure Your Emergency Communication with AirDial Ready to elevate your emergency communication capabilities? Don’t wait until it’s too late. Ensure the safety of your premises and the people within them by implementing AirDial by VirtualPBX.

Contact Center 52

Contact Center 52

Pipkins

APRIL 29, 2020

Employers can then see who is best at handling tasks, and who is struggling with completing tasks. . · Better task tracking means more accurate data. · Better task tracking means more accurate scheduling. · B etter task tracking means optimization of total resources. Make sure to reach out to us for a demo ! .

Call Center 101

Call Center Time management Management 101

aircall

OCTOBER 11, 2022

Even some of us familiar with the multitasking myth will quietly think to ourselves, It might be a myth, but I’m kind of good at it! Trust us; this is a common misconception and error of thinking. Once you’re done with your prospecting list, schedule admin time. Calendar appointment booking tools: for automating demo Requests.

Customer centricity 118

Customer centricity CRM Sales Analytics 118

Pipkins

JANUARY 7, 2020

Accurate Forecasting & Scheduling. Get the correct number of workers necessary to handle the workload and update schedules automatically. Our intraday management system allows you multiple ways to optimize your schedules as the day progresses – crisis management at your fingertips. Give us a call today.

call center solutions 89

call center solutions Call Center Interactive Voice Response Coaching 89

AWS Machine Learning

DECEMBER 1, 2022

Lineage information such as how the model was trained, data used, and more is captured, and information from Model cards is pulled as well. Model Monitor monitors the quality of SageMaker models used in production for batch inference or real-time endpoints. This view allows you to create a Model card if needed.

Government 78

Government Metrics APIs Engineering 78

Revation Systems

AUGUST 10, 2023

Going beyond, the WFM platform streamlines activities for patient access specialists, telehealth providers and other professionals by allowing them to review their schedule on any device, and request time off or shift swaps quickly and easily. The post Unleashing the Power of AI in Healthcare appeared first on LinkLive.

Healthcare 62

Healthcare Chatbots Personalization Customer Service 62

ConvergeOne

DECEMBER 6, 2022

Rather than a circuitous back-and-forth, talk-reply model a villain might use, Avaya & ConvergeOne have digital sidekicks that use nuanced and cutting-edge machine learning. Natural language processing allows us to understand your customers’ simple and complex needs, from inventory to distribution to payment.

Chatbots 80

Chatbots Virtual Agent Customer centricity Personalization 80

TechSee

APRIL 4, 2023

The top three homebuilders in the US are currently invested in and utilizing visual assistance technology from TechSee every day. If they arrived and found the work was more complex, they needed to schedule a second visit for a tradesperson. The number one reason for this is because it saves them and their customers time. Interested?

Customer Service 109

Customer Service Customer Care Technology outsourcing 109

ProProfs Blog

APRIL 2, 2020

Here’s a list of tools that we use for time management, communication, collaboration, project management, training, and hiring, along with some motivational tips from our CEO’s desk that keep us going during these tough times. This remote attendance tool has turned out to be really useful for our HR division. Time Management.

Construction 151

Construction Surveys Time management Management 151

VirtualPBX

OCTOBER 29, 2021

From inside your Microsoft Teams portal, your employees can convienently receive inbound calls and make outbound calls to all 50 US states, Canada, Mexico, and Puerto Rico. Furthermore, our vast selection of time-based and performanced-based reports can be accessed by management on a schedule or on-demand. Advanced Call Reports.

call center software 98

call center software Call Center Accountability Management 98

Jon Arnold

JUNE 29, 2022

For the third day, our focus shifted to the contact center, where we looked at how AI can be used to both improve CX, along with making the agent experience better, especially for those working from home. The speaker roster was solid, and all our sessions could easily have gone a lot longer, with plenty of audience engagement.

Contact Center 83

Contact Center Accountability Technology 83

TeamSupport

MARCH 1, 2024

Schedule a free demo with us today. Take control of customer satisfaction with TeamSupport. Your team deserves the best tools to deliver exceptional service. So why wait? Start your journey with TeamSupport!

Customer centricity 40

Customer centricity Customer Support Analytics Customer Service 40

TeamSupport

MARCH 1, 2024

Schedule a free demo with us today. Take control of customer satisfaction with TeamSupport. Your team deserves the best tools to deliver exceptional service. So why wait? Start your journey with TeamSupport!

Customer centricity 40

Customer centricity Customer Support Analytics Customer Service 40

TeamSupport

MARCH 1, 2024

Schedule a free demo with us today. Take control of customer satisfaction with TeamSupport. Your team deserves the best tools to deliver exceptional service. So why wait? Start your journey with TeamSupport!

Customer centricity 40

Customer centricity Customer Support Analytics Customer Service 40

TeamSupport

DECEMBER 18, 2023

Learn more: schedule a demo with us today. In 2024 we're launching TeamSupport AI , a suite of tools powered by machine learning that will provide sentiment analysis, suggested solutions, and other game-changing features.

Customer Service 59

Customer Service B2B Customer Support Customer Experience 59

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . But many team leaders spend their time managing annual leave and schedule change requests, approving shift swaps, sending out emails, or updating HR systems.

Management 86

Management Schedule adherence Coaching Contact Center 86

NobelBiz

OCTOBER 2, 2023

Schedule a no-obligation chat with a NobelBiz representative today and find out how we can make your Contact Center journey hassle-free, just as we’ve done for countless others. Unlock the power of supervision— request a demo today ! Experience the future of efficiency: Request a demo now! Let’s change that!

Contact Center 106

Contact Center Contact center software Multi-channel support Chatbots 106

Inbenta

MAY 2, 2022

An ‘Ask for a demo’ button to send a demo request to the relevant Account Manager, so a full demo can be scheduled. Just reach out to us and we’ll discuss your project and find the right solution or a new integration to set you up for success! A large array of possibilities. Don’t see what you need?

Chatbots 52

Chatbots Interactive Voice Response Accountability industry solution 52

Playvox

APRIL 19, 2022

If the last 24 months have taught us anything, it’s that long-term capacity planning is in dire need of an overhaul. This prompts a change in the onboarding and training schedule. Related Article: 3 Tips for Optimizing Your Contact Center Schedule. Loop in the Short-term Workforce Schedulers. Our world is dynamic.

Contact Center 79

Contact Center Finance contact center workforce Surveys 79

SmartAction

DECEMBER 3, 2020

The COVID-19 pandemic is exposing frailties in our already strained US healthcare system. Appointment Management – Helps patients schedule, cancel, or be wait-listed for appointments. Missed appointments cost the US healthcare system a whopping $150B a year.

Virtual Agent 72

Virtual Agent Healthcare Self service APIs 72

Playvox

MAY 11, 2023

For instance, you might use Slack for quick questions and updates and a community wall for sharing public praise and announcements — and for agents to collaborate. Regular Hours Remote work offers great flexibility, and this can make coordinating schedules difficult. The Playvox suite of solutions is designed for just that.

Management 89

Management Contact Center Coaching Employee engagement 89

VirtualPBX

FEBRUARY 18, 2021

The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. We have even used it internally to build tools that customers have requested. Contact Us for Data Integration. No worries!

APIs 98

APIs Call flow Enterprise Contact Center 98

Tethr

MAY 24, 2021

Scene: You’ve opened a chat ticket with your telecommunications company to schedule a moving date for your internet service. Agent, via chat: Hi, thanks for chatting with us today. Can you tell us why you’re contacting us today? I need to schedule a moving date for my internet service. Agent: Great. Agent: Okay.

Customer Service 64

Customer Service Multichannel Telecommunications CRM 64

Netomi

JANUARY 13, 2022

In this post, we’ll cover a step-by-step chatbot demo guide of what to look for, including the key questions to ask, to make sure that you adopt the best AI for your business. Before we get into the questions you should ask during your chatbot demo, let’s quickly cover why now is a good time to explore chatbots. per interaction.

Chatbots 52

Chatbots Analytics Banking Metrics 52

Totango

MAY 31, 2022

In addition to the Presentation Builder, Totango also offers the Manage Business Review SuccessBLOC, which enables you to design and run your business review journey, managing what business review conversations are happening and where you may be falling behind schedule with your customers. Want to see for yourself?

Accountability 83

Accountability Enterprise Metrics Management 83

Hodusoft

FEBRUARY 16, 2024

Schedule a Demo Importance of Efficient Call Management in ITSP Just like other industries in the communication sector, efficient call management is essential for Information Technology Service Providers. Ask for a Free demo! Supercharge your ITSP journey with Efficient Call Management! Connect with HoduSoft Expert Now!

Customer Experience 52

Customer Experience Management Interactive Voice Response Telecommunications 52

Netomi

SEPTEMBER 3, 2022

While she was booked on a replacement flight scheduled to depart days later, this interfered with her larger plans, an “adventure of a lifetime” to Australia. Schedule a demo to learn more about the perks and possibilities that a multichannel Conversational AI platform has to offer! have been canceled!

Airlines 98

Airlines Transportation Multichannel Government 98

Nicereply

MAY 11, 2022

The more your customer is able to achieve their own business goals using your services, the more loyal they will be to you. In this article, let us explore some tell-tale signs that your customer success team dynamics need to change for the better. 2. Mismanaged schedules. Your customer’s business success is your success.

Customer retention 96

Customer retention Customer Support Feedback Metrics 96

JustCall

JANUARY 23, 2024

You can also contact us directly for any queries or issues. Check out our product/services portfolio and get to know us. Hello <user name> Thank you for your interest in us. Thank you for getting in touch with us. Reach us directly if you have any questions. Reach us for any questions or issues.”

Accountability 52

Accountability APIs Feedback Sales 52