Callminer

SEPTEMBER 16, 2019

We are excited to host our first UK Customer Forum 25 September in London, bringing together our analyst community from our UK customers base.

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customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. We’ve seen very rewarding results - CSAT, CES and NPS have all increased since implementing our survey strategy.”

Healthcare 62

Healthcare Feedback Surveys Marketing 62

Callminer

NOVEMBER 7, 2017

million energy customers in the UK switch their provider, with 600,000 of them switching in October alone. This year has seen more than 4.5

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CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. “Before BigChange I spent my day spending and receiving WhatsApp messages,” commented Rob Holt, Head of Building Services at FSE UK.

Engineering 59

Engineering CRM Finance Education 59

CSM Magazine

OCTOBER 17, 2023

Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes more than technical training to build a highly effective team. UK contact centres are a practical bunch. How about your agents, do they even come into the KPI equation?

Customer centricity 52

Customer centricity Coaching Employee engagement Surveys 52

Callminer

SEPTEMBER 4, 2017

With the introduction of the Open Water initiative in April 2017, UK water suppliers are facing new competition for business customers.

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TechSee

JANUARY 14, 2021

With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered its third national Coronavirus lockdown. 63% of UK customers said they would be more loyal to a company that is innovating with remote support tools during the pandemic. Full inoculation is far on the horizon.

Customer Support 109

Customer Support Engineering Enterprise Surveys 109

JustCall

JANUARY 19, 2023

Several US-based businesses work in close collaboration with their UK-based counterparts. Now, you can call the UK from the USA conveniently, and it can be accomplished using any phone. Continue reading to learn how to instantly connect with your family, friends, relatives, and professional connections from the UK.

voip 52

voip Interactive Voice Response Self service CRM 52

Call Journey

DECEMBER 15, 2019

Melbourne, VIC | Dec 2019 – Call Journey, a provider of market-leading Conversation Analytics solutions, excitedly announces the launch of its UK-English Language Model, which allows its technology to transcribe the English Language, including accents and industry jargon. “In

Marketing 75

Marketing Analytics Technology Management 75

CSM Magazine

NOVEMBER 1, 2023

Disrupt – our flagship digital transformation conference in the UK – will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th. From personalisation to journey mapping, this panel will explore tangible ways to improve CX across the entire customer lifecycle.

Customer Experience 52

Customer Experience Journey mapping CRM Analytics 52

CSM Magazine

AUGUST 11, 2023

In the current climate, running a successful business in the UK is no easy feat. So, let’s dive right in and review the key factors you need to consider when choosing a business energy supplier in the UK. From maintaining a healthy cash flow to finding the right employees, it can be an overwhelming process.

Consulting 52

Consulting Consulting Customer Service Management 52

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83 billion by 2026. What is IP PBX Software?

voip 52

voip CRM Analytics Telecommunications 52

aircall

OCTOBER 12, 2022

In an announcement from UK Secretary of State for Health and Social Care Thérèse Coffey, she shared a new plan to help healthcare providers see more patients more quickly by investing in cloud-based phone systems. . Aircall: The #1 Phone System for Healthcare Providers in the UK. Why Cloud-Based Phone Systems Can Help.

Healthcare 71

Healthcare Wait times Analytics Metrics 71

Avoxi

JANUARY 4, 2022

Best UK Virtual Freephone & Toll Free Providers (2022) AVOXI compares the best freephone providers in the United Kingdom by meticulously reviewing pricing, feature sets, hidden costs, strengths and weaknesses, and much more. Compare the top toll free service plans before choosing a provider.

voip 62

voip 62

Avoxi

SEPTEMBER 3, 2021

Best Call Forwarding Service Providers in the UK (2021) AVOXI compares the best call forwarding providers in the United Kingdom by reviewing pricing, features, hidden costs, strengths, weaknesses, and more. Compare the top call forwarding service plans before selecting a provider!

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TCN

NOVEMBER 28, 2023

The post Global cloud-based call centre software provider TCN increases UK client base nine-fold in just nine months appeared first on TCN. TCN’s cloud-based call centre platform is fast becoming the software provider of choice for its.

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TCN

SEPTEMBER 5, 2023

UK, London/Midlands, Bucharest, Romania and St. The post As Its Global Expansion Continues, TCN Launches Its First UK Head Office in the West Midlands. George, Utah, USA – August 2, 2023. appeared first on TCN.

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Eptica

SEPTEMBER 16, 2020

Date: Wednesday, September 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Two key themes that are driving UK customer experience post-pandemic. Published on: September 16, 2020.

Customer Experience 127

Customer Experience Contact Center Marketing Management 127

CSM Magazine

DECEMBER 31, 2021

Websites like SammyBingo UK aim to please by providing support by competent staff who are devoted to helping players. Here are some of the challenges and problems that may occur in the UK-based bingo industry. Problems with UK bingo customer service. Assisting the players in the case of problems.

Customer Service 52

Customer Service Advertising Customer Support Marketing 52

CSM Magazine

AUGUST 19, 2022

When it comes to online gambling sites in the UK, mention is seldom made of how important an operator’s customer service department is to players. To be fair, a lot of top UK online gambling sites will offer access to FAQ sections that carry all the right answers. How GamStop Customers Can Get Customer Service Support in the UK.

Accountability 52

Accountability Banking Customer Service Personalization 52

CSM Magazine

MAY 16, 2023

The accreditation, which Sigma has received for the first time of entering, is based on the scores and feedback provided by the company’s 1,200 UK-based employees. Founded in 2011, Sigma employs over 5,000 people across the UK, South Africa, Australia and the United States.

outsourcing 52

outsourcing Business Process Outsourcing Telecommunications Government 52

Concentrix

OCTOBER 11, 2018

Transitioning Client to Social Media Powerhouse Wembley, UK – Concentrix Won the UK Customer Experience award in the category of Best New Improved Product or Service. The post UK Customer Experience Award Goes to Concentrix appeared first on Concentrix.

Customer Experience 91

Customer Experience 91

Eptica

FEBRUARY 12, 2021

Date: Friday, February 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Tags: Institute of Customer Service, UK Customer Satisfaction Index Categories: Trends & Markets. Published on: February 12, 2021. Share this page on: Tweet.

Best practices 72

Best practices Marketing Customer Service Management 72

TCN

JULY 25, 2023

UK, London/Midlands – July 25, 2023. hosts its first UK networking and education. The post TCN hosts its first UK lunch and learn event attended by key representatives in the credit and collections industry. appeared first on TCN.

Education 52

Education 52

Peter Lavers

FEBRUARY 8, 2018

Peter Lavers will be co-hosting an IBM Watson Commerce tweetchat with Melissa Gonzalez (award winning retail strategist) on Tuesday 13 February at 6pm UK time / 1pm EST. The subject is how Digital Innovation is required to deliver accelerated growth in B2B commerce. B2B is at in inflection point. Customers are changing the way they engage.

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B2B Technology Customer centricity CRM 100

TCN

OCTOBER 4, 2023

The post Call Center Software Provider TCN In The UK Secures New Client – With Testing To Implementation In Just 24 Hours. has announced a new client, a BPO based in Kenya that contacted the. appeared first on TCN.

call center software 59

call center software Call Center 59

Eptica

FEBRUARY 5, 2020

Date: Wednesday, February 5, 2020 Author: Pauline Ashenden - Marketing Manager The impact of worsening UK customer satisfaction. Author: Pauline Ashenden - Marketing Manager Customer satisfaction in the UK is getting worse – impacting loyalty and profitability at some of the country’s biggest brands.

Customer centricity 72

Customer centricity Marketing Metrics Surveys 72

Eptica

OCTOBER 2, 2020

Date: Friday, October 2, 2020 Author: Pauline Ashenden - Demand Generation Manager Key to profitability - how UK customer experience is changing over the long-term. Published on: October 02, 2020.

Customer Experience 127

Customer Experience Marketing Customer Service Management 127

Concentrix

MARCH 26, 2019

The post Concentrix Wins UK National 2019 Innovation Award appeared first on Concentrix. Concentrix won in the category of “Innovations in Blending Human and Artificial Intelligence” for a partnership with Unbabel to create an industry-disrupting hybrid multi language solution.

Employee engagement 97

Employee engagement Technology Customer Experience 97

Concentrix

NOVEMBER 27, 2018

Concentrix Projects Win Best Contribution to the Reputation of Strategic Sourcing award London, UK – Concentrix made a strong showing at the GSA UK Awards Symposium. The post Excellence in Europe Gains GSA UK Award appeared first on Concentrix.

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CSM Magazine

JANUARY 25, 2023

The construction industry is heavily regulated in the UK, and there are several ways to check a contractor’s credentials before hiring them. They Will Use High-Quality Materials Another important reason to choose a reputable contractor for your home in the UK is that they will use high-quality materials.

Construction 52

Construction Government Accountability Management 52

Genroe

NOVEMBER 29, 2021

In just three years Zip Water UK dramatically lifted their NPS from +2 to +73 by driving customer experience culture and relentlessly finding and correcting root cause issues for their customers. Zip Water UK is the UK arm […].

B2B 52

B2B Feedback Marketing Customer Experience 52

CSM Magazine

JUNE 23, 2022

PCI Pal , the global SaaS provider of secure payment solutions, has been ranked in The Growth Index top 100 listing of the UK’s fastest growing businesses. With its data taken from over 32,000 companies across the UK, PCI Pal is ranked as the 56th fastest growing company in the country.

Government 52

Government SaaS Marketing Technology 52

CSM Magazine

MARCH 16, 2022

PCI Pal , the global provider of cloud-based secure payment solutions – has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance when handling customers’ telephone-based card payments. We are PCI-Certified and go through our accreditations every year.

Government 52

Government SaaS Technology Management 52

Eptica

APRIL 8, 2020

Date: Wednesday, April 8, 2020 Author: Pauline Ashenden - Marketing Manager The state of UK customer service 2020 - struggling to improve. Now, more than ever, it is essential that UK brands provide the right levels of service in order to engage and retain customers. Published on: April 08, 2020. So, how are they faring?

Customer Service 79

Customer Service Self service Benchmark Surveys 79