NobelBiz

DECEMBER 17, 2019

Dissatisfied customers and poor customer service can absolutely destroy your business. So, don’t make them angry, right? Well if only it were that simple… Since we’re in the contact center industry, we know firsthand how difficult it is to maintain a consistent customer service team. Let’s go step by step.

Customer Service 52

Customer Service B2C Contact Center Sales 52

PeopleMetrics

JULY 9, 2014

So naturally, we talk a lot about customer service stories gone bad. On the flipside of the coin, there are these shining, positive moments that happen in everyday interactions between people and businesses that we also get to talk about (see some great ones here: 10 Heartwarming Customer Service Stories Will Put a Huge Smile on Your Face ).

Customer Experience 116

Customer Experience Transportation Advertising Customer centricity 116

ProProfs Blog

JANUARY 7, 2020

Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . It only takes one bad experience for the customer to swear off your business forever. . Improved customer service. Your customer service team, of course!

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Patience is a sure-fire sign of someone well-equipped for the customer service profession.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

LiveChat

FEBRUARY 14, 2020

Because what love is more important than the love your customers feel for your product? I won’t tell you how to get butterflies back in your stomach after 10 years of marriage. Don’t go to bed angry. Customer service reps are trained to stay calm and keep emotional distance from work issues. It’s complicated.

Customer Service 66

Customer Service Wireless Airlines Personalization 66

Russel Lolacher

JANUARY 2, 2023

“Culture is driven top down and felt bottom up. Of all things Alison, and his co-creator of all things with Alison, and I’m gonna stop talking and get over to Scott. Connect with, and learn more about, Scott on his platforms: . Unmarketing. The UnPodcast. Unmarketing on Twitter. PLAY AND SUBSCRIBE. Google Podcasts.

Personalization 52

Personalization Employee engagement Management Banking 52

ProProfs Blog

DECEMBER 21, 2020

What’s that one thing you’d like to change about your business? If it’s to avoid seeing customers leave your business, then you aren’t alone in this. A lot of business owners want to reduce customer churn and retain as many as possible. Needless to say, customer retention is the core value for the growth of any business.

Surveys 148

Surveys Benchmark Feedback Sales 148

Russel Lolacher

JANUARY 10, 2023

get this, his Twitter handle literally says @JPpsychology. What’s your best or worst employee experience, sir? Wow, best or worst employee experience? So I’d say it’s a positive experience for me, because it was like really rich language and insights about like, well, who are you? KEY TAKEAWAYS.

Personalization 52

Personalization Engineering Employee engagement Marketing 52

Russel Lolacher

OCTOBER 24, 2022

Author of FOUR books on getting customer experience right. And he’s been on tons of “best of” and “Top insert number” lists for customer service. The one thing that generally determines if an organization is engaged. The one thing that generally determines if an organization is engaged. He’s got some knowledge.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

LiveChat

FEBRUARY 14, 2020

Because what love is more important than the love your customers feel for your product? I won’t tell you how to get butterflies back in your stomach after 10 years of marriage. Don’t go to bed angry. Customer service reps are trained to stay calm and keep emotional distance from work issues. It’s complicated.

Customer Service 28

Customer Service Wireless Airlines Personalization 28

Connecting the Dots

APRIL 21, 2017

Visit our Customer Rage Study page for more information. Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. Darima Fotheringham: This is the 7 th wave of National Customer Rage study.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

Fonolo

NOVEMBER 13, 2014

And here are the top call center interview questions you should be asking to hire the best customer support agents. And here are the top call center interview questions you should be asking to hire the best customer support agents. Tell me about a time when you had to handle an unreasonable or angry customer.

Call Center 52

Call Center Construction Contact Center call center professionals 52

Tenfold - Contact Center Blog

JULY 9, 2018

Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis. According to a 2017 report from Microsoft , 97% of global consumers say customer service impacts brand loyalty and their buying decisions. Cost Per Contact. operational costs, wages, benefits).

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78