Balto

FEBRUARY 27, 2023

Regardless of location, I’ve grown keenly aware of a couple of universal truths about myself as a manager. I made it a point to visit them three or four times per year. And is this a regular practice or more of a once-a-year sort of thing? When is the last time you observed your agents in this way?

Contact Center 52

Contact Center outsourcing Best practices Technology 52

Liveops

JANUARY 6, 2022

Over the past two years, the global workforce has been forced to adjust to new and uncertain situations. As we embark upon 2022, many are reflecting on all the lessons learned and challenges faced from transitioning to a remote work environment, which has accelerated over the last two years. The Necessity of a Contingent Workforce.

Gamification 62

Gamification virtual call center Virtual Agent Call Center 62

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? For this change came about by repeated efforts and incremental progress made each and every day. Businesses were forced to wise up to this fact during the pandemic when new sales shriveled. How did you go bankrupt?” Bill asked. Two ways,” said Mike. Gradually, then suddenly.”.

Benchmark 97

Benchmark Metrics Chief Customer Officer Sales 97

Fonolo

JANUARY 4, 2022

Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. Contact Center Trends 2022. Customer service expectations continue to increase, and only the best businesses keep up. Statistics that Demonstrate the Value of Good Customer Service. Source: Bain&Co. Source: Microsoft.

Customer Service 142

Customer Service Contact Center Call Center Chatbots 142

Russel Lolacher

OCTOBER 24, 2022

Author of FOUR books on getting customer experience right. Connect with, and learn more about, Jeff on his platforms: . The one thing that generally determines if an organization is engaged. The one thing that generally determines if an organization is engaged. He writes extensively on employee engagement. KEY TAKEAWAYS.

Employee engagement 52

Employee engagement Surveys Accountability Personalization 52

JivoChat

OCTOBER 10, 2022

According to an analysis by Deloitte , small businesses that utilize technology experienced a growth rate four times as high. They also earned twice as much revenue per employee and were almost thrice as likely to create jobs in the next year. 11 Best Productivity Tools for Small Businesses in 2022. simplify collaboration.

Enterprise 75

Enterprise Management Personalization Contact Center 75

UJET

DECEMBER 9, 2021

Because of its impact on the bottom line, and because it’s important to care about your employees, understanding the signs of burnout is one of the best things you can do to improve your company culture. Call center employees are often more at risk of burnout because of the responsibilities and expectations of their job.

Contact Center 72

Contact Center Call Center Metrics Contact center software 72

Russel Lolacher

FEBRUARY 20, 2023

He is a board member for the National Association of Workforce Development Professionals and was awarded the 2022 Outstanding Leadership Award by the Education 2.0 And I think it’s long overdue. Conference for his contributions to education. Anyone can focus on skills to improve their work ethic. It produces burnout.”

Education 52

Education Personalization Employee engagement Coaching 52

Russel Lolacher

SEPTEMBER 6, 2022

How a job description/job profile connects to compensation. How to address a job that grows in responsibilities but not compensation. The complications of including salaries in job postings. Crystal has played key hiring roles in companies such as Yelp and has advised 50+ startups. So I’m gonna say it again.

Consulting 52

Consulting Consulting Coaching Marketing 52

Russel Lolacher

MAY 8, 2022

Where to start in your organization if the culture doesn’t align actions and intentions. Those things should be a beacon to attract talent, to attract like minded people.”. Looking back at Neil’s background, what are the things that my little 21 year old self was like he used to work at Lavalife? Russel Lolacher.

Consulting 52

Consulting Consulting Personalization Contact Center 52

CSM Magazine

MARCH 3, 2022

Software as a Service (SaaS) has become the new normal of the 2020s. Whether a company is advanced or not, they’re required to adapt to the new normal and are becoming firmly dependent on SaaS applications. In this article, we will show you the top five SaaS tools you should consider using in 2022 for your office.

SaaS 52

SaaS Management Transportation Analytics 52

JustCall

APRIL 3, 2023

Customer experience success for businesses strives on their ability to create unforgettable interactions—ones that keep customers coming back for more. A positive customer experience is no longer just nice to have; it’s a necessity. In fact, according to estimates, customer experience is a top priority for businesses today: This makes sense.

Customer Experience 40

Customer Experience Journey mapping Surveys Feedback 40

AWS Machine Learning

SEPTEMBER 6, 2023

You can easily try out these models and use them with SageMaker JumpStart, which is a machine learning (ML) hub that provides access to algorithms, models, and ML solutions so you can quickly get started with ML. Today, we are excited to announce the capability to fine-tune Llama 2 models by Meta using Amazon SageMaker JumpStart.

Advertising 97

Advertising Coaching Benchmark Education 97

Integrity Solutions

MAY 23, 2023

Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Only 60% of sales teams and reps hit their annual quotas in recent years, and 69% of sales professionals agree their job is harder now than it was in 2021. Why Is Sales Prospecting More Important Than Ever?

Sales 92

Sales Coaching Brand ambassadors B2B 92

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. There are more CS job postings than there are qualified candidates to fill them (see point above)—a hiring trend predating the great resignation, which has only intensified demand.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. There are more CS job postings than there are qualified candidates to fill them (see point above)—a hiring trend predating the great resignation, which has only intensified demand.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

AUGUST 11, 2022

When we talk about leveling up your business, we focus on building the fundamentals and implementing new ways to scale your business to achieve sustainable growth. When we talk about leveling up your business, we focus on building the fundamentals and implementing new ways to scale your business to achieve sustainable growth.

Chatbots 10

Chatbots Sales Education Marketing 10