Anexa BPO

JULY 21, 2020

With more than 37 million US residents speaking Spanish at home, it’s the second most common language. If you’re wondering whether your business would benefit from a Spanish-speaking call center, read on to learn more about the advantages. With that said, setting up a Spanish-speaking call center can be expensive. Outsourcing.

Call Center 52

Call Center outsourcing Telemarketing Marketing 52

Anexa BPO

JULY 21, 2020

With more than 37 million US residents speaking Spanish at home, it’s the second most common language. If you’re wondering whether your business would benefit from a Spanish-speaking call center, read on to learn more about the advantages. With that said, setting up a Spanish-speaking call center can be expensive. Outsourcing.

Call Center 52

Call Center outsourcing Telemarketing Marketing 52

Anexa BPO

SEPTEMBER 18, 2020

In the past, we’ve spoken at length about the significance of incorporating Spanish-speaking employees into customer-facing departments – and at the risk of sounding like a broken record, this is an extremely important topic worth discussing. Is it Really Worth Investing in A Spanish Language Call Center? . In a word – YES.

Call Center 52

Call Center Business Process Outsourcing Telemarketing outsourcing 52

NameShouts

NOVEMBER 16, 2017

Spanish is one of the most commonly spoken languages in the world, with native speakers everywhere from the United States to the Philippines. That means knowing Spanish names can only be an advantage for those who engage with clients on a regular basis. So there you have it: the 100 most common Spanish names.

Morale 48

Morale 48

Grupo Noa

DECEMBER 18, 2020

In the context of Spanish call center outsourcing , a firm certainly needs an expert call center consultant that can provide multilingual contact center services. Contrarily, Spain is a homogenous country, and its people are proficient in Spanish. Instead, they prefer to speak French, Spanish, German, etc.

Call Center 52

Call Center outsourcing Contact Center Consulting 52

Anexa BPO

MAY 14, 2020

Spanish is the second most commonly spoken language in the world behind Mandarin. You might’ve thought it to be English (and at one time it was), but Spanish has been on a greater incline over the past 20 years or so. Contact us today to boost your business.

Telemarketing 40

Telemarketing B2C outsourcing Marketing 40

Anexa BPO

JANUARY 27, 2021

This is why so many companies are incorporating Spanish language call centers into their customer service processes. And it’s not presumptuous, by any stretch, to consider the weight of offering a Spanish language call center to this crucial customer base. As we know, the US is home to a vast number of Hispanic consumers.

outsourcing 40

outsourcing Call Center Customer Service Business Process Outsourcing 40

Contact Center Pipeline

OCTOBER 14, 2021

The 1918 Spanish Flu pandemic revolutionized how telephone switchboard operators dealt with […]. A global pandemic was driving people to rely on technology instead of interacting face-to-face. That increased reliance on technology placed an extraordinary burden on the shoulders of customer service workers.

Contact Center 262

Contact Center Technology Customer Service Management 262

Beyond Philosophy

MARCH 30, 2023

However, the Spanish translation of the tagline was, “Fly naked.” Coors also had problems with its Spanish translation. Their slogan, “Turn it Loose,” in Spanish is a colloquialism for having diarrhea. For example: Braniff International translated its slogan, “Fly in leather,” which was about their fine upholstery seats.

Feedback 195

Feedback Marketing Consulting Consulting 195

Anexa BPO

APRIL 16, 2020

If you are a US-based business with a predominantly English-speaking customer base, you may think it’s unimportant to include Spanish-speaking agents in your call center communications – but if you invest some resources into this demographic, you’ll find that there is great potential for expansion, both monetary and morally-speaking.

Call Center 40

Call Center Morale Banking outsourcing 40

Grupo Noa

APRIL 6, 2018

In the context of Spanish call center outsourcing , a firm certainly needs an expert call center consultant that can provide multilingual contact center services. Contrarily, Spain is a homogenous country, and its people are proficient in Spanish. Instead, they prefer to speak French, Spanish, German, etc.

Call Center 40

Call Center outsourcing Contact Center Consulting 40

BlueOcean

OCTOBER 4, 2023

We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. and, obviously, for brands serving consumers in Mexico and South America, Spanish is a necessity.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Ansafone

JUNE 30, 2021

Today, Spanish-speaking people make up a large percentage of Americans. Many of these people speak Spanish natively and do not speak fluent English. Customer support in the US can no longer survive by tailoring only to English customers. Your call center must offer bilingual support to all potential callers, regardless of language.

Customer Service 62

Customer Service Call Center Contact Center Customer Support 62

Avoxi

AUGUST 17, 2021

Destinia, a Spanish online travel… The post Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform appeared first on AVOXI. Discover their success in new markets and strengthening international connections with customers all from one centralized platform.

Marketing 118

Marketing 118

AWS Machine Learning

JULY 3, 2023

The solution is restricted to the languages that can be extracted by Amazon Textract, which currently supports English, Spanish, Italian, Portuguese, French, and German. We use the following PDF to demonstrate translating the text from English to Spanish. These languages are also supported by Amazon Translate.

Healthcare 70

Healthcare Engineering Accountability Management 70

Anexa BPO

MARCH 18, 2022

million Spanish speakers native to the US, with Spanish being the most studied language in the United States (6,000 students) other than English. It is estimated that as of 2022, approximately 23% – or 51 million people, speak Spanish in the US. Here’s why.

outsourcing 52

outsourcing Call Center Education Surveys 52

ForeSee

JANUARY 28, 2014

The post Tailoring the Customer Experience to Spanish Speakers in the U.S. With cultural differences come differences in needs, wants and expectations, and it’s up to organizations that cater to large international groups to ensure they are providing the right experience to. appeared first on ForeSee.

Customer Experience 40

Customer Experience Analytics 40

AWS Machine Learning

JUNE 28, 2022

Today, we are pleased to announce four new additions: Pedro speaking US Spanish, Daniel speaking German, Liam speaking Canadian French, and Arthur speaking British English. Patryk Wainaina is a Language Engineer working on text-to-speech for English, German, and Spanish. About the Authors.

Interactive Voice Response 68

Interactive Voice Response Engineering Education Contact Center 68

Certified Languages International

NOVEMBER 5, 2021

a Spanish interpreter based in North Carolina, recently earned her National Board of Certification for Medical Interpreters (NBCMI) certification. In 1980, a Spanish-speaking patient was admitted to a hospital in Florida in a comatose state. The family explained that the patient was “intoxicado,” meaning poisoned in Spanish.

Healthcare 98

Healthcare Education Personalization Management 98

AWS Machine Learning

JUNE 15, 2023

This work is also made available in Chinese, Japanese, Korean, Portuguese, Turkish, and Vietnamese, with plans to launch Spanish and other languages. The architecture contains multiple sub-pipelines; each sub-pipeline handles one language translation such as English to Chinese, English to Spanish, and so on.

APIs 75

APIs Benchmark Best practices Engineering 75

CX Accelerator

APRIL 23, 2019

Spanish is not Spanish everywhere: Spain’s Spanish is not the same as Argentina’s or Mexico’s. Asian languages are super hard: We were not able to get them above 65% accuracy, so we chose not to include them in the beta. In time, I believe this capability at 98%+ accuracy will be possible, but more innovation is needed.

CRM 140

CRM Technology Customer Service Personalization 140

Certified Languages International

MARCH 1, 2020

She initially worked with another one of Cortés’ interpreters, Jerónimo de Aguilar, who spoke Spanish and Yucatec Maya. Together they relay interpreted Nahuatl to Spanish for Cortés as he encountered indigenous communities during the conquest. Related: We The People – Van’s Story.

Advertising 93

Advertising Government Accountability 93

Certified Languages International

JUNE 30, 2023

Customer service representatives shouldn’t muddle through a call with the best Spanish they can muster. Start with the simple things first: Post translated welcome signs, and advertise in English AND in Spanish (or Mandarin, or Arabic.). And look beyond Spanish interpreters. Bring the human touch to their banking experience.

Banking 40

Banking Bilingual agents Advertising Feedback 40

Certified Languages International

OCTOBER 10, 2023

Idalba, one of our Spanish QA specialists and longtime interpreter, reflected on some of the self-assessment opportunities offered by this book: “As we do things repeatedly, we tend to get overconfident. Interpreter self-assessment is a recurring theme that stood out to us as we read this book. Authors: Katharine Allen, MA; Marjory A.

Scripts 52

Scripts Healthcare Analytics Marketing 52

AWS Machine Learning

OCTOBER 24, 2023

These languages included English and Spanish, as well as many European, Middle Eastern, Asian, and African languages. Voicemail to Text is available in 39 different spoken languages and dialects and uses auto-language detection provided by Amazon Transcribe. The full list of supported languages can be found in Amazon Transcribe documentation.

APIs 90

APIs Engineering Metrics Technology 90

Anexa BPO

NOVEMBER 6, 2022

This year there were many companies that attended for the first time, with the intention of breaking into the Spanish market and capitalizing on networking opportunities. Considering that Anexa also specializes in bilingual services (English/Spanish), this is a call you need to make. Have questions?

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Certified Languages International

OCTOBER 5, 2020

With around 41 million Spanish speakers in the U.S., TurboVote offers myriad Spanish-language voting resources to help increase participation in elections, with voter registration, filing for absentee ballots, deadline reminders, and more. . LEP voter resources at physical locations.

Best practices 97

Best practices Education Personalization 97

VirtualPBX

OCTOBER 25, 2023

Language : While many business professionals in Mexico are proficient in English, it’s respectful to inquire if they prefer to conduct the call in English or Spanish. Small Talk : Mexicans often appreciate a brief exchange of pleasantries before diving into business matters.

Personalization 59

Personalization Accountability Technology 59

JivoChat

AUGUST 30, 2022

They have books not only in English but also in French, Spanish, German and Italian. . There are books in different idioms, including, English, Portuguese, French, Deutsch, Spanish, and much more. Besides English, there are books available in Spanish, Portuguese, Russian, and many other languages. . million books.

Accountability 75

Accountability Personalization 75

Outsource Consultants

DECEMBER 13, 2023

Unveiling Multilingual Talents The Caribbean is a multilingual haven , with several countries offering bilingual agents fluent in both English and Spanish. This makes them well-suited for handling customer support services for US companies. The Dominican Republic and Puerto Rico , for instance, stand out as exceptional sources of such talent.

outsourcing 67

outsourcing Bilingual agents Business Process Outsourcing Government 67

Call Center Weekly

MAY 2, 2018

Clients tap us to improve the customer experience, add channels such as live chat, gain market share among English and Spanish speakers, and more. Since 2005 I have led Callzilla , an outsourced contact center providing customer care and customer acquisition to top brands. Follow: LinkedIn | Twitter.

outsourcing 198

outsourcing Contact Center Customer Care Service level 198

CSM Magazine

APRIL 16, 2024

This bot is remarkably user-friendly, recognizing requests in simple language across multiple time zones and supporting English, Spanish, and Russian. @RemindMegaBot @RemindMegaBot simplifies your schedule management on Telegram with intuitive reminders you can set using either text or voice messages.

Management 52

Management Personalization Accountability Customer Support 52

AWS Machine Learning

DECEMBER 14, 2022

It captures a customer support call involving English and Spanish languages. The transcription includes both the English and Spanish portions of the conversation. Upload your multi-lingual audio file to the S3 bucket in your AWS account. For the purpose of this exercise, we use the following sample multi-lingual audio file.

APIs 94

APIs Accountability Analytics Contact Center 94

Edify

MARCH 3, 2021

The past few months, I have seen endless articles anticipating a return of 'The Roaring 20s' post-pandemic, referring to the end of World War I and the Spanish Flu pandemic that ushered an era of culture, creativity, and unimaginable prosperity in the 1920s.

61

61

Certified Languages International

JULY 27, 2020

Corissa: Two: English, and I speak a little bit of Spanish, well enough to get by. I speak it [Spanish] better when I need to versus when I don’t. I definitely spoke a lot more Spanish when I was in South America, but I also hadn’t spoken Spanish at all in around 7 years, except for occasionally.

Management 64

Management 64

Taylor Reach Group

APRIL 14, 2021

Covid-19 has been called a “once in a century” event, and it did occur 101 years after the 1918 outbreak of the Spanish Flu. Some who have many centers would be well advised to update their Disaster Recovery and Business Continuity plans to be better prepared for the next pandemic.

Contact Center 152

Contact Center Coaching Consulting Consulting 152

Anexa BPO

JUNE 2, 2021

Customer Service in Spanish – Yes, It’s Important. North America has built its economy on multicultural, multilingual consumerism, and right behind English comes Spanish. According to the 2017 American Community Survey, Spanish accounted for a whopping 41 million of the population. Language diversity matters like never before.

outsourcing 52

outsourcing Business Process Outsourcing Customer centricity Accountability 52