AWS Machine Learning

APRIL 19, 2024

Amazon Personalize is excited to announce automatic training for solutions. Solution training is fundamental to maintain the effectiveness of a model and make sure recommendations align with users’ evolving behaviors and preferences. After you finish importing your data, you are ready to create a solution.

Personalization 95

Personalization Engineering Management Marketing 95

Momentum Telecom

JANUARY 9, 2024

Transaction Accelerates Momentum’s Strategy to Expand its Global Voice and Managed Network Footprint ATLANTA- January 09, 2024 – Momentum, a leading global managed services provider, today announced the successful close of its acquisition of Horizon Telecom , a Netherlands-based global next-gen managed service provider.

Management 116

Management Customer centricity Enterprise Service level 116

AWS Machine Learning

APRIL 11, 2024

NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI. Blackwell’s secure AI capabilities integrated with the AWS Nitro System and AWS Key Management Service (AWS KMS) will provide customers end-to-end control of their training data and model weights.

Entertainment 97

Entertainment Marketing Best practices Technology 97

24-7 InTouch

APRIL 17, 2024

Hyderabad, India, April 18, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has won nine awards, including five Gold, at the 2024 Asia-Pacific Stevie Awards. Learn more about the Stevie Awards at [link].

Contact Center 105

Contact Center Technology Sales Management 105

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 106

Call Center Management Wait times Contact Center 106

24-7 InTouch

FEBRUARY 13, 2024

This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies. Noel Orozco will remain with IntouchCX as Country Manager for Mexico. This is the third acquisition by IntouchCX in the last 5 years.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

24-7 InTouch

APRIL 26, 2024

This blog explores how companies can synchronize AI adoption with effective risk management to foster a robust, safe, and customer-centric business environment. Successful adoption requires high-quality, well-managed, and ethically sourced data. Learn and Adapt AI is not a set-it-and-forget-it solution.

Government 52

Government Customer centricity Technology Management 52

AWS Machine Learning

APRIL 22, 2024

Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. The following diagram illustrates the high-level solution architecture. We use TLS termination by installing a certificate to the NLB.

Scripts 74

Scripts Engineering Management Benchmark 74

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. WFM solutions are good at finding trends in historical interaction data to generate projections. Old vs. New Intraday Management This is where real-time adaptive intraday management comes in.

Management 62

Management Gamification Contact Center Consulting 62

Momentum Telecom

NOVEMBER 21, 2023

By joining forces with G12, we are poised to deliver premier voice-enabled collaboration solutions that empower organizations and the modern workforce to thrive in an increasingly digital and collaborative world,” said Todd Zittrouer, CEO of Momentum. “This strategic acquisition marks a significant milestone for Momentum. .

Technology 111

Technology Management Marketing 111

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.

Management 88

Management Gamification Calibration Quality management 88

VirtualPBX

APRIL 2, 2024

No matter if your team operates from a traditional office, works remotely, or thrives in a hybrid model, you need a contact center solution that’s as dynamic and adaptable as your business itself. Enter VirtualPBX Contact Center , a game-changing solution meticulously crafted to cater to the myriad demands of modern enterprises.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. Table of Contents What is Call Center Optimization?

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

AWS Machine Learning

APRIL 24, 2024

The Amazon D&C team implemented the solution in a pilot for Amazon engineers and collected user feedback. The solution uses Amazon SageMaker JumpStart as the core service for model deployment, fine-tuning, and reinforcement learning. Some of the errors (about 10% of negative feedback and 7.5% pdf – page: 10 * ARS GEN 10.0/05.01.02.

Engineering 97

Engineering Feedback Construction Analytics 97

Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent 74

Virtual Agent Chatbots Average Handle Time Engineering 74

NobelBiz

FEBRUARY 20, 2024

These issues can range from numbers being labeled and blocked, poor number management, severe drops in contact rates, to frequent network downtime due to lack of redundancy, and delayed resolutions for telecom-related technical issues. Real-time visibility into call center activity empowers managers to make informed decisions.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

Analytics 85

Analytics Contact Center Technology Sales 85

BlueOcean

JANUARY 30, 2024

In this model, where you pay only for the contacts handled, the responsibility to manage efficiency and productivity lies with your outsourced partner. Successful contact center outsourcers have deep expertise in forecasting, staffing, and managing for maximum efficiency. Manage time- shiftable tasks for maximum efficiency, eg.

outsourcing 118

outsourcing Contact Center Call Center Customer Care 118

AWS Machine Learning

MARCH 29, 2024

Solution overview The following diagram illustrates the solution architecture. The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API.

Cloud contact 91

Cloud contact Chatbots Contact Center APIs 91

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. Transform the data to create Amazon Personalize training data.

Personalization 92

Personalization Engineering APIs Advertising 92

AWS Machine Learning

DECEMBER 18, 2023

In simple terms, ISO 42001 is an international management system standard that provides guidelines for managing AI systems within organizations. International standards foster global cooperation in developing and implementing responsible AI solutions.

Government 126

Government Engineering Analytics Technology 126

Momentum Telecom

JULY 13, 2023

based managed network provider. The strategic acquisition will expand Momentum’s geographic reach, bolstering scale and reinforcing its position as a leading provider of managed network solutions while offering specialized reach and services within the financial technology sector.

Customer centricity 98

Customer centricity Management Technology Sales 98

AWS Machine Learning

APRIL 18, 2024

All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA). When you’re done, you’ll wonder how you ever managed without it! Do not use this solution to stream, record, or transcribe calls if otherwise prohibited. Check out the following demo to see how it works.

APIs 92

APIs Accountability Analytics Entertainment 92

Momentum Telecom

OCTOBER 10, 2023

The acquisition of G12 Communications represents a significant milestone in Momentum’s growth strategy and commitment to delivering innovative communication solutions to its customers. We are excited to welcome G12 Communications into the Momentum family,” said Todd Zittrouer, CEO of Momentum. Together let’s build your human momentum.

Technology 98

Technology Management Marketing 98

CSM Magazine

APRIL 24, 2024

The latest thought leading offering from Sabio – entitled ‘ Maximising WFM Performance ‘ – sets out the importance of keeping planning and operational processes associated with staff management on track. With customer expectations on the rise – the latest UK Customer Satisfaction Index (UKCSI) showed 31.3%

Service level 52

Service level Accountability Customer Service Management 52

The Northridge Group

MARCH 14, 2023

If healthcare managers and small-to-medium-sized business (SMB) healthcare practitioners can agree on anything, it’s that acquiring new patients is both costly and challenging. These solutions are enabling providers to operate more efficiently, potentially improving patient outcomes and enhancing retention.

Healthcare 142

Healthcare Technology Self service Analytics 142

AWS Machine Learning

FEBRUARY 29, 2024

It allows you to seamlessly customize your RAG prompts and retrieval strategies—we provide the source attribution, and we handle memory management automatically. To enable effective retrieval from private data, a common practice is to first split these documents into manageable chunks.

APIs 112

APIs Healthcare Scripts Enterprise 112

AWS Machine Learning

DECEMBER 19, 2023

Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps. The solution takes advantage of AWS native features from Amazon SageMaker , building a flexible and extensible framework around this.

Analytics 103

Analytics Engineering Government Best practices 103

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit recognized that in order to meet its healthcare customers’ unique business challenges, it would benefit from automating its external auditing workflow (EAW) using AI to reduce dependencies on legacy IT frameworks and reduce manual activities needed to manage external payer audits. can process scanned PDFs without manual review.

Healthcare 98

Healthcare Engineering SaaS Analytics 98

OctopusTech

APRIL 24, 2024

All the Tools You Need: From stock management to order and payment processing, Shopify has taken care of all the essentials to manage your business. Think of the Shopify platform as a virtual marketplace where you open your own “shop.” It is all about learning the terrain of financials.

Technical Support 62

Technical Support Management 62

COPC

MARCH 11, 2024

Consider a solution such as Centrical onboarding to provide the tools and built-in processes to engage new employees. Do new hires feel confident in managing their workload and responsibilities? Do new hires feel confident in managing their workload and responsibilities? Are new hires aligned with the role and its expectations?

Call Center 98

Call Center Gamification Coaching Employee engagement 98