TechSee

AUGUST 10, 2023

Organizations focusing on digital transformation are enabled to deliver visual customer engagements which result in better service outcomes and improved customer satisfaction. As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

Connect

JANUARY 22, 2024

A cloud contact centre integrated with AI offers the essential capabilities to deliver scalable end-to-end experiences. This contact centre buyer’s guide by Genesys outlines specific capabilities crucial for maximising value in customer, employee, and business interactions on a cloud platform.

Cloud contact 94

Cloud contact Contact Center Marketing Customer Experience 94

AWS Machine Learning

MARCH 11, 2024

In this post, we show you how VistaPrint uses a combination of Amazon Personalize , Twilio Segment , and auxiliary AWS services and partner solutions to better understand their customers’ needs and provide personalized product recommendations. Transform the data to create Amazon Personalize training data.

Personalization 93

Personalization Engineering APIs Advertising 93

AWS Machine Learning

APRIL 11, 2024

AWS was the first Cloud Service Provider (CSP) to offer NVIDIA GPUs in the public cloud, and remains among the first to deploy NVIDIA’s latest technologies. NVIDIA is known for its cutting-edge accelerators and full-stack solutions that contribute to advancements in AI.

Entertainment 97

Entertainment Marketing Best practices Technology 97

AWS Machine Learning

DECEMBER 5, 2023

The post describes how you can overcome the challenges of retaining data ownership and preserving data privacy while using LLMs by deploying Protopia AI’s Stained Glass Transform to protect your data. Stained Glass Transform overview Organizations seek to retain full ownership and control of their sensitive enterprise data.

Enterprise 96

Enterprise Engineering Technology Finance 96

AWS Machine Learning

OCTOBER 26, 2023

Intuitivo, a pioneer in retail innovation, is revolutionizing shopping with its cloud-based AI and machine learning (AI/ML) transactional processing system. This groundbreaking technology enables us to operate millions of autonomous points of purchase (A-POPs) concurrently, transforming the way customers shop.

APIs 99

APIs Technology Banking Customer centricity 99

Momentum Telecom

OCTOBER 23, 2023

Around 130 million commercial Microsoft users now use Teams , 1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 105

Wait times CRM Customer Service Personalization 105

AWS Machine Learning

DECEMBER 19, 2023

This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business. Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps.

Analytics 103

Analytics Engineering Government Best practices 103

CSM Magazine

MARCH 5, 2024

Business Systems Ltd , a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO). In recent years, emerging as a leader in communication solutions that support organisations to transform their CX strategies.

Calibration 52

Calibration Banking Management Customer Experience 52

Momentum Telecom

JULY 13, 2023

The acquisition of Asset Black represents a transformative step forward for Momentum, continuing the company’s rapid managed network growth and enabling entrance into new verticals including financial services. based managed network provider. We couldn’t be more excited to combine forces with Momentum.

Customer centricity 98

Customer centricity Management Technology Sales 98

CSM Magazine

MARCH 13, 2024

Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact. “The live chat wasn’t an afterthought.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

Connect

JANUARY 25, 2024

According to research conducted by Genesys , the global leader in cloud CX and contact centre solutions , there are five trends accelerating CX and employee experience (EX) transformation that will likely persist into the future. The cloud solution.

Cloud contact 50

Cloud contact Construction Technology Self service 50

VirtualPBX

NOVEMBER 8, 2023

Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction. The solution? VirtualPBX emerged as the perfect solution. VirtualPBX.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. Goals included supporting multi-channel engagement, tapping member data for personalisation, and integrating systems across the business to smooth hand-offs.

Healthcare 52

Healthcare Chatbots Self service Technology 52

MiaRec

AUGUST 1, 2023

As you consider Voice Analytics solutions for your contact center, you want to know if MiaRec’s cloud-based Voice Analytics solution is secure. This article will discuss why MiaRec Voice Analytics functionality is available as cloud solution and how MiaRec’s solutions utilize your data.

Analytics 75

Analytics Contact Center Customer Experience 75

Zappix

MARCH 13, 2024

EIN PRESSWIRE ) March 13, 2024 Zappix , a leading AI-Powered Digital Engagement Platform provider, has been named one of the “Most Promising Utilities Tech Solutions Providers 2024” by CIO Review. BURLINGTON, MASS. ( Zappix combines innovative technology and best CX practices to reshape customer engagement in the utility sector.

Self service 52

Self service Interactive Voice Response Analytics CRM 52

CSM Magazine

JANUARY 17, 2024

As we step into a new year, the customer experience sector is gearing up for a transformative 12 months. The Influence of Hyperscalers Will Persist Hyperscale cloud providers will continue to be a significant force in the contact centre industry, particularly in the realm of data.

Cloud contact 52

Cloud contact Analytics Chatbots Contact Center 52

AWS Machine Learning

AUGUST 4, 2023

This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce. To use this dataset in your Data Cloud, refer to Create Amazon S3 Data Stream in Data Cloud.

APIs 78

APIs Scripts Management Accountability 78

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Flexible deployment options include on-premises, cloud-based, and hybrid models.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Zappix

FEBRUARY 14, 2024

PRWEB) Feb 14, 2024 Zappix , a Digital Patient Engagement Solutions leader, reports significant reductions in no-shows and late cancellations for Gastroenterology and Endoscopy clients utilizing its platform throughout 2023. BURLINGTON, MASS.

Healthcare 52

Healthcare Analytics Surveys Marketing 52

AWS Machine Learning

DECEMBER 12, 2023

After you deploy this solution, users can get started quickly and experience the capabilities of multiple foundation models in conversational AI though a web interface. Refer to the following diagram for an overview of the solution architecture. On the Models, notebooks, solutions page, search for Stable Diffusion 2.1.

Chatbots 99

Chatbots Enterprise APIs Best practices 99

Zappix

JANUARY 4, 2024

With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market. The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.

Management 52

Management Self service Big data Analytics 52

AWS Machine Learning

FEBRUARY 6, 2024

In this post, we show how to develop an ML-driven solution using Amazon SageMaker for detecting adverse events using the publicly available Adverse Drug Reaction Dataset on Hugging Face. We implemented the solution using the AWS Cloud Development Kit (AWS CDK).

Healthcare 97

Healthcare Engineering Construction Consulting 97

ConvergeOne

JANUARY 27, 2022

One of the biggest challenges facing businesses today is how to transform their customer-?rst Many organizations in earlier stages of digital transformation, or those simply unable to fully utilize existing investments, will struggle to meet – if not exceed – those expectations. This article originally appeared in Security Magazine.

Personalization 101

Personalization B2B Self service CRM 101

Zappix

JANUARY 3, 2024

With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market. The company utilizes cutting-edge cloud-based technology, including AI, Robotic Process Automation (RPA), Actionable Analytics, IVA and bots, Big Data, and more.

Management 52

Management Self service Big data Analytics 52

AWS Machine Learning

SEPTEMBER 20, 2023

As customers accelerate their migrations to the cloud and transform their business, some find themselves in situations where they have to manage IT operations in a multicloud environment. Solution overview In this section, we describe how to build and train a model using SageMaker and deploy the model to Azure Functions.

Scripts 99

Scripts Engineering Accountability Enterprise 99

Connect

OCTOBER 23, 2023

As competition for customer retention and loyalty intensifies, establishing a point of strategic differentiation through contact centre transformation will become a business imperative. The cloud foundation. A significant factor driving the shift to a future-ready contact centre is the phasing out of on-premise legacy solutions.

Average Handle Time 72

Average Handle Time CRM Virtual Agent Metrics 72

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. The post Sales Manager appeared first on Zappix.

Sales 52

Sales Management Self service Big data 52

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is bringing On-Demand Digital Customer Service and Digital Patient Engagement Solutions to patients and consumers. The company utilizes cutting-edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Big Data, and more.

Healthcare 52

Healthcare Sales Management Big data 52

Zappix

JANUARY 2, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. The post Marketing Associate appeared first on Zappix.

Marketing 52

Marketing Self service Big data Analytics 52

Momentum Telecom

FEBRUARY 27, 2024

Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 52

Wait times CRM Customer Service Personalization 52

Zappix

JANUARY 3, 2024

With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market. The post Pre-Sales Engineer appeared first on Zappix.

Engineering 52

Engineering Sales Self service Big data 52

Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. The resultant transformation in the agent role has the potential to elevate the agent experience and boost job satisfaction levels.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

Cisco - Contact Center

JANUARY 24, 2023

I am extremely proud that over the past year, Cisco unlocked a new route to market to sell turnkey Software as a Service (SaaS) solutions. As a result, we are delivering faster customer outcomes at a lower cost with solutions like Webex Meetings, Messaging, Calling and select devices. billion by 2027.

Contact Center 105

Contact Center Technology SaaS Feedback 105