Remove solution conversation-intelligence
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How to Choose the Best VoIP Provider for Your Business Needs

aircall

Once your business has decided to move away from traditional phone services, the search for the best VoIP provider becomes a critical step in modernizing the way your team communicates. Fail to choose the best VOIP provider, though, and you’ll not only miss out on the benefits, but you also might have to take on new challenges.

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What is Voice Analytics? (A Guide for Sales & Customer Support Teams)

JustCall

And that’s what many sales and customer support teams are doing now. In recent times, top contact centers have scaled their investments in new-age solutions with the primary objective to evaluate benchmarks and create definite systems that take them towards success. Recommended Read: What is Conversation Intelligence?

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What is Voice Analytics? (A Guide for Sales & Customer Support Teams)

JustCall

And that’s what many sales and customer support teams are doing now. In recent times, top contact centers have scaled their investments in new-age solutions with the primary objective to evaluate benchmarks and create definite systems that take them towards success. Recommended Read: What is Conversation Intelligence?

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Elevate Your Business Communication: The Ultimate Guide to Setting Up a Virtual Phone System

NobelBiz

Leveraging the power of the cloud, this VoIP service allows you to take calls seamlessly from any location across the globe, making it an ideal 100% work-from-home solution. Local Caller ID: Optimize contact rates with LocalTouch, the Local Caller ID solution from NobelBiz.

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Best Software for Speech Analytics

JustCall

Speech analytics software uses artificial intelligence to analyze spoken language similar to voice recognition software. Moreover, speech analytics solutions differ from voice recognition as the latter is just concerned with speech transcription whereas the former also delivers emotional analysis and performance insights.

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Aircall and Deutsche Telekom: Rewriting the Future of Business Telephony

aircall

Analog and ISDN connections are disappearing, the number of VoIP connections is increasing, and video calls are enjoying unprecedented popularity. Since January 19, T-Systems Multimedia Solutions GmbH, a branch of Deutsche Telekom, and Aircall have been redesigning the future of telephony.

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Transforming Customer Engagement Through Our Cutting-Edge Call Center Technology

TeleDirect

Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR). Today’s advanced call center technology goes much further and includes cloud-based software solutions, artificial intelligence, predictive analytics and omnichannel capabilities.