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Building a Great CX Team

CX Accelerator

We will also provide a recommended resource for anyone looking to improve their knowledge in a specific area. Learning and Development. Once the strategy has been developed, negotiation and influencing skills are required to garner support from executives and get them to contribute investment and remove roadblocks.

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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

This new capability promotes collaboration and minimizes duplicate work for teams involved in ML model and application development, particularly in enterprise environments with multiple accounts spanning different business units or functions. The resource owner account shares resources with the resource consumer accounts.

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Guest Post: How to Use an LMS for Employee Skill Development

ShepHyken

He writes about how using a learning management system (LMS) expedites employee skill development in your organization. According to a study from the Society for Human Resource Management , 83% of HR professionals noticed a decline in the quality of job applicants, with one-third citing a lack of technical abilities. .

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Manage your Amazon Lex bot via AWS CloudFormation templates

AWS Machine Learning

It employs advanced deep learning technologies to understand user input, enabling developers to create chatbots, virtual assistants, and other applications that can interact with users in natural language. Reusability – You can reuse CloudFormation templates across multiple environments, such as development, staging, and production.

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16 Go-to-Market Plays for Your Entire Sales Funnel

Nurturing leads through your sales funnel is a daunting task for many business development teams, especially at the scale required to achieve lofty growth goals. But personalized prospecting is possible at scale with the right resources in place. At ZoomInfo, we’ve found that a rock-solid go-to-market playbook is key.

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Optimize for sustainability with Amazon CodeWhisperer

AWS Machine Learning

This post explores how Amazon CodeWhisperer can help with code optimization for sustainability through increased resource efficiency. Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall.

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Money Down the Drain: Is It Worth Training These Employees?

Steve DiGioia

Employers invest significant time, energy, and resources into training new hires, only to see them leave shortly after. After all, if the employee is just going to leave anyway, it can feel like a waste of time and resources. Was it worth training these employees or was it money down the drain? I’m sure you’ve heard this all before.

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The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. In this session, Esther will talk about: What customer empathy is and what tools & strategies you can use to develop more empathy.

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5 Reasons CC Training Requires Automation

2020 has thrown a curveball at society, upending organizational objectives, expectations, and resources. Survey results reveal a significant shift from a minority to a majority of contact center staff moved to remote work. The rush to deploy technology addresses only half the training equation.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.