How BPOs can use AI to improve quality assurance
Callminer
AUGUST 30, 2023
Quality assurance (QA) should serve as the baseline for BPOs’ client services. Here’s how to use AI-based conversation intelligence to improve QA and drive revenue.
quality 
300 
From Manual Mayhem to Scorecard Sorcery: How Automated Quality Scoring Can Save Contact Center Sanity!
CCNG
JANUARY 3, 2024
If I were shopping for an automatic contact center quality scoring product today, here are four key features I would be looking for in a solution. Quality analysts able to change automated answers on scorecards, and the ability to track scoring changes made by auditors to identify needed automatic scoring adjustments.
Join 52,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
How Can I Establish a Reputation for Low Prices WITHOUT Seeming Cheap and Low Quality?
Beyond Philosophy
SEPTEMBER 21, 2023
Catherine, one of our podcast listeners, wants to know how to establish her organization’s reputation for having low prices without the companion reputation for having cheap and low-quality products. The fundamental problem for many businesses is wanting a reputation for low prices and high quality. It is possible, though.
Why Contact Center Quality Assurance Matters
Customer Service Life
JANUARY 31, 2024
Image by Gerd Altmann from Pixabay Throughout my career in the contact center, I’ve had a love-hate relationship with quality assurance (QA). I was already two years into a role as a customer support manager when I hired someone with actual contact center experience (I had none) who informed me that I should be “doing quality.”
Forrester Research Report: How Sales and Marketing Intelligence Drive Improved Business Outcomes
Advertiser: ZoomInfo
Those implementing a B2B sales and marketing intelligence solution reported that they have realized 35% more leads in their pipeline and 45% higher-quality leads leading to higher revenue and growth. B2B organizations struggle with bad data.
34 call center & QA professionals share tips for improving call center quality assurance
Callminer
JULY 31, 2023
Hear from 34 call center experts about why call center quality assurance (QA) is crucial for businesses to focus on and how it can boost customer satisfaction.
The CMO’s 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement
C3Centricity
MARCH 12, 2024
The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. Understanding the Challenge of Getting High-Quality Traffic The explosion of systems and platforms means that the digital landscape is crowded and noisy.
How to Overcome the Pain Points of Your CRM
Advertiser: ZoomInfo
Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.
60-Day Plan: Practical Upgrades for Your Remote Contact Center
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands.
60-Day Plan: Practical Upgrades for Your Remote Contact Center -- a Webinar Replay
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands.
Drive GTM Efficiency with Tech Stack Consolidation
Advertiser: ZoomInfo
With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors.
The 5 Stages of Account-Based Marketing — and How to Win Them All
Advertiser: ZoomInfo
And yet only 43% of marketers are completely satisfied with the quality of their data. Without it, you can’t find and reach your target accounts. Running an ABM program on data you don’t trust means wasted time, resources, and lost revenue. ZoomInfo’s MarketingOS changes all that.
12 Plays to Kickstart Your Recruitment Process
Advertiser: ZoomInfo
With remote work making white-collar jobs more flexible and talent more mobile, a rebound in hiring meant the race for quality candidates had become even more frantic. According to Harvard Business Review, the COVID-19 pandemic exacerbated seismic shifts that were already rocking the talent market.
How to Overcome the Pain Points of Your CRM
Advertiser: ZoomInfo
Combatting low adoption rates and data quality. Leveraging leading industry research from industry analysts, this eBook explores how your sales team can gain back valuable time with the following: Conquering the most difficult pain points in your CRM. Leading integrations that fit directly into your CRM and workflow.
Best Practices for a Marketing Database Cleanse
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
Let's personalize your content