ShepHyken

DECEMBER 2, 2020

The story you don’t tell—at least I hope you don’t—is the one that includes the technical specs of the engine on the plane that’s flying you to that exotic location, the type of tires on the resort’s van that will be waiting at the airport or the number of parking spaces in the resort’s parking lot. Ask for them—but ask the right way.

Engineering 373

Engineering Customer Service Customer Experience 373

IdeasUnlimited

FEBRUARY 14, 2024

The internet serves as a vast marketplace where consumers explore, engage, and make informed decisions about products and services. These services are designed to empower businesses of all sizes by strategically enhancing their online visibility, engaging target audiences, and driving sustainable growth.

Marketing 98

Marketing Engineering industry standards Advertising 98

AWS Machine Learning

FEBRUARY 27, 2024

Our challenge To stay competitive in terms of cloud services and AI/ML, Axfood chose to partner with AWS and has been collaborating with them for many years. Automation of building new projects based on the template is streamlined through AWS Service Catalog , where a portfolio is created, serving as an abstraction for multiple products.

Best practices 114

Best practices Engineering Scripts Analytics 114

OctopusTech

JANUARY 23, 2024

However, the true key to success lies in optimizing your Magento website for search engines. By implementing these strategies, you’ll not only improve your search engine rankings but also set the stage for taking your company to new heights in the competitive online marketplace.

Engineering 62

Engineering Enterprise Sales Management 62

CSM Magazine

APRIL 5, 2024

In today’s dynamic digital environment where both quality and agility are critical, it is crucial to strike a balance between the two. Delivering high-quality products and services has become paramount for businesses to stay competitive.

outsourcing 52

outsourcing Engineering Marketing Customer Service 52

AWS Machine Learning

OCTOBER 24, 2023

This post is co-authored by Dhurjati Brahma, Senior Systems Architect at T-Mobile US, Inc and Jim Chao, Principal Engineer/Architect at T-Mobile US, Inc and Nicholas Zellerhoff Associate Systems Architect at T-Mobile US, Inc. T-Mobile US, Inc. T-Mobile US, Inc. In 2023, T-Mobile launched the Voicemail to Text Translate feature.

APIs 91

APIs Engineering Metrics Technology 91

AWS Machine Learning

FEBRUARY 13, 2024

Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model. Ensuring quality, uniformity, and consistency is paramount here. ML engineers refine these foundational features, tailoring them for mature ML workflows.

Accountability 106

Accountability Government Engineering Scripts 106

CSM Magazine

MARCH 14, 2024

A specialist in pollution prevention, including drainage services, Green Spark works with some of the UK’s largest brands, on a national scale. “We have grown carefully over the last few years consolidating our quality in training and standardisation of field operations.

Management 52

Management CRM Engineering Finance 52

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 124

Best practices Government Engineering Accountability 124

Spearline

JULY 12, 2022

An introduction to Voice Quality Testing We’ve all experienced a phone call where the voice quality makes it almost impossible to hold a conversation. … Poor voice quality can lead to misunderstandings, stress and, sometimes, calls being abandoned completely. So, what is voice quality testing?

Telecommunications 98

Telecommunications Engineering Interactive Voice Response voip 98

OctopusTech

AUGUST 31, 2023

In this guide, we’ll dive deep into what local SEO services are, how local SEO services help local businesses, and much more. What Are Local SEO Services? Local SEO services are a combination of strategic, technical, and marketing solutions that help you get found online by people in your local area.

Engineering 62

Engineering Advertising Sales Marketing 62

Joe Rawlinson

APRIL 3, 2023

Organic search leads are prospective customers who discover your website online when they type something into a search engine like Google. For a lead to be organic, you must have obtained it through unpaid methods, like search engine optimization, as opposed to pay-per-click (PPC) ads.

Engineering 78

Engineering Education Customer retention Metrics 78

AWS Machine Learning

JANUARY 5, 2024

Artificial intelligence (AI) and machine learning (ML) offerings from Amazon Web Services (AWS) , along with integrated monitoring and notification services, help organizations achieve the required level of automation, scalability, and model quality at optimal cost.

Management 111

Management APIs Engineering Government 111

AWS Machine Learning

AUGUST 28, 2023

Participants, both high school and undergraduate students, competed on a data science project that focused on air quality and sustainability. We built a gradient boosting classifier to predict air quality from weather statistics.” – Anay Pant, a junior at the Athenian School, Danville, California, and one of the winners of the datathon. “AI

Engineering 69

Engineering Education Accountability Technology 69

CSM Magazine

MARCH 19, 2024

The Art of Menu Engineering When it comes to menu design, it’s not just about listing your offerings in an aesthetically pleasing manner. Menu engineering is a sophisticated process that combines culinary arts with psychology and economics to influence decision-making and boost profitability.

Engineering 52

Engineering Marketing Management Technology 52

AWS Machine Learning

DECEMBER 18, 2023

International standards are an important tool to help organizations translate domestic regulatory requirements into compliance mechanisms, including engineering practices, that are largely globally interoperable. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

Government 129

Government Engineering Analytics Technology 129

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. Rules engine The rules engine forms the backbone of the live stream moderation system.

APIs 89

APIs Engineering Advertising Accountability 89

Spearline

NOVEMBER 10, 2022

Talkdesk discusses managing remote agents’ networks Watch a replay of our live webinar from Wednesday, November 9th hosted by Tsahi Levent-Levi, Spearline’s Chief Product Officer, and Jacob Rivers, Director of Network Engineering at Talkdesk. Assisting remote agents to improve call quality faster and optimize user experience.

Management 88

Management Engineering Consulting Consulting 88

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 104

Engineering Accountability Construction APIs 104

AWS Machine Learning

MARCH 22, 2024

This app helps content producers reduce their lead time to publishing content while enhancing the quality and consistency of the content produced. Before joining AWS, he worked for AWS customers and partners in software engineering, consulting, and architecture roles for 8+ years. Contentful is an AWS customer and partner.

Engineering 89

Engineering Consulting Consulting Enterprise 89

OctopusTech

MARCH 19, 2024

Witness superior SEO performance A SEO friendly website, which is professionally done, is more likely to rank highly in search engines such as Google, Bing, and Yahoo, thereby increasing visibility. Having experts in various areas of web development like programming, user experience, and web design, guarantees output of the highest quality.

Consulting 62

Consulting Consulting Engineering Best practices 62

AWS Machine Learning

NOVEMBER 29, 2023

Solution overview For our use case, we are assuming the role of a data professional at a financial services company. The no-code environment of SageMaker Canvas allows us to quickly prepare the data, engineer features, train an ML model, and deploy the model in an end-to-end workflow, without the need for coding.

Engineering 103

Engineering Big data Customer centricity Education 103

AWS Machine Learning

NOVEMBER 15, 2023

Prompt engineering has become an essential skill for anyone working with large language models (LLMs) to generate high-quality and relevant texts. Although text prompt engineering has been widely discussed, visual prompt engineering is an emerging field that requires attention.

Engineering 91

Engineering APIs Automotive Entertainment 91

CSM Magazine

SEPTEMBER 21, 2023

Based in Leeds, West Yorkshire, Angloco supplies all UK Fire Services, has a multi-million-pound contract with the Ministry of Defence and has exported vehicles and equipment to over 70 overseas countries. “Before BigChange the role of the service team was very different,” commented Claire Smith, Service Coordinator at Angloco.

Management 59

Management Engineering CRM Finance 59

AWS Machine Learning

FEBRUARY 26, 2024

By using AWS services, our architecture provides real-time visibility into LLM behavior and enables teams to quickly identify and address any issues or anomalies. In this post, we demonstrate a few metrics for online LLM monitoring and their respective architecture for scale using AWS services such as Amazon CloudWatch and AWS Lambda.

Metrics 113

Metrics Big data Analytics Engineering 113

OrecX

JANUARY 27, 2022

Some of those ways include: Automated QA - Organizations can now capture and automatically analyze (with the addition of AI and speech analytics ) all their agent calls rather than a mere sampling, without adding more supervisors and quality evaluators.

Scripts 127

Scripts Analytics Engineering Education 127

Connect

APRIL 18, 2024

Additional applications relate to better management and operational efficiency, supporting supervisors with AI-powered quality management or scoring and providing insights and recommendations for strategic planning. However, Gen AI is not a plug-and-play solution. As such, the journey to Gen AI requires careful planning and implementation.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Engineering 86

AWS Machine Learning

MARCH 4, 2024

And it strikes the ideal balance between intelligence and speed – qualities especially critical for enterprise use cases. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services. For the vast majority of workloads, Sonnet is 2x faster than Claude 2 and Claude 2.1

Benchmark 135

Benchmark Finance Engineering Enterprise 135

AWS Machine Learning

OCTOBER 6, 2023

Large language models (LLMs) are revolutionizing fields like search engines, natural language processing (NLP), healthcare, robotics, and code generation. Another essential component is an orchestration tool suitable for prompt engineering and managing different type of subtasks. A feature store maintains user profile data.

Personalization 112

Personalization Engineering Construction Transportation 112

AWS Machine Learning

NOVEMBER 22, 2023

These embeddings are inputs to a customer-facing tier-1 Amazon service. Given the customer-facing nature of the pipeline, it’s critical that all service-level agreements (SLAs) be met without regressions. difference in model quality between GPU and Trainium. We require that there should be less than 0.1%

Scripts 94

Scripts Engineering Best practices Construction 94

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. Play Video Table of Contents The Pitfalls of Conventional Voice Services For most clients, the difference between voice services is undetectable until significant issues arise.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

OctopusTech

APRIL 28, 2023

Website redesigning services refer to the process of updating and improving an existing website’s design, functionality, and content. The main goal of website redesign services is to enhance the website’s overall performance, functionality, and user experience to meet the needs of both the business and its customers.

Engineering 62

Engineering Sales outsourcing Feedback 62

AWS Machine Learning

OCTOBER 2, 2023

In Part 1 of this series, we drafted an architecture for an end-to-end MLOps pipeline for a visual quality inspection use case at the edge. The focus on managed and serverless services reduces the need to operate infrastructure for your pipeline and allows you to get started quickly. Let’s talk about label quality next.

Scripts 93

Scripts Construction Engineering APIs 93

Spearline

JANUARY 6, 2022

Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. However, managing the voice channel, voice routing, and the quality of audio that enables and supports the quality of customer engagement can be a significant challenge.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

ProProfs Blog

MAY 21, 2020

According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. What is a Customer Service Job? Customer Service Manager.

Customer Service 166

Customer Service Engineering Customer Support Management 166

OrecX

APRIL 14, 2020

What many don’t realize is that when it comes to the transcription engine, ‘garbage in equals garbage out’. That is, if the engine cannot clearly distinguish what is being said by each party, it cannot accurately transcribe the conversation and yield usable intelligence. The transcription engine can’t accurately distill what it hears.

Analytics 79

Analytics Engineering CRM Contact Center 79