Will AI Render the Human Call Center Agent Obsolete?
CCNG
DECEMBER 20, 2023
Not only that, but recent advancements like Generative AI and ChatGPT have emerged as powerful solutions for customer service. For example, a March 2023 survey by IPSOS on artificial intelligence found that despite the growing acceptance of AI, most people still prefer to talk with a human customer service agent (88%).
Let's personalize your content