Upstream Works

NOVEMBER 14, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post 3 Reasons Travel Contact Centers Should Adopt Video CX appeared first on Upstream Works.

Contact Center 78

Contact Center Management 78

Upstream Works

NOVEMBER 14, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Spotlight on Video in the Contact Center – Air Travel appeared first on Upstream Works.

Contact Center 78

Contact Center Management 78

360Connext

JANUARY 5, 2022

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. It’s not about the product or service you offer. You gathered videos and recordings to help share the customer’s actual voice as part of the storytelling.

Journey mapping 188

Journey mapping Customer Experience Education Feedback 188

Nicereply

APRIL 21, 2022

Video is one of the most engaging, accessible, and eye-catching ways of promoting and successfully marketing a business nowadays. The rise in video use by so many brands has demonstrated the tremendous value that this type of marketing can bring to a company.

Customer Service 98

Customer Service Scripts Consulting Consulting 98

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals.

Enterprise 52

Enterprise Analytics Marketing Sales 52

TechSee

JUNE 9, 2022

TechSee, a next-generation visual customer assistance solution, and KDDI Evolva will start providing a new contact center “Video Support Service” utilizing video from May 2022. In addition, video-based operations lead to intuitive understanding by customers. Terilogy Co, Ltd.

Telecommunications 109

Telecommunications Construction Contact Center Technical Support 109

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. And stay tuned for some exciting announcements on Totango product innovations coming soon!

Enterprise 85

Enterprise CRM Sales Customer retention 85

JivoChat

DECEMBER 6, 2022

Learning how to monetize YouTube videos can offer your company or yourself a new revenue stream. On the other hand, brands from different industries enjoy the platform as an opportunity to promote their products and services by creating their own channels and videos. YouTube Partner Program.

Advertising 75

Advertising Accountability Marketing 75

JivoChat

AUGUST 31, 2022

Understanding the best video format for Instagram is an important factor in conquering your audience. billion monthly users in 2022 , this is the second largest social media network in the world, and they have been encouraging creators to produce more video content. . What is the Best Video Format for Instagram? Video Feed.

Scripts 75

Scripts Analytics Metrics Surveys 75

TechSee

MAY 19, 2020

Product registration – the process of capturing new customers’ information – enables brands to connect directly with consumers and engage with them during their relationship with the company. The challenge for brands is to get their customers to take that first step: register their products. Product registration process trends.

Self service 207

Self service Sales Customer effort Technology 207

JivoChat

APRIL 24, 2023

If you’re looking for a way to take your brand to the next level, short-form video might just be the solution you’ve been searching for. In fact, you can use short-form videos to supercharge your brand’s growth and reach a wider audience than ever before. What is a short-form video?

Marketing 75

Marketing Sales Personalization 75

JivoChat

NOVEMBER 9, 2022

If you want to start a channel on YouTube, it’s fundamental to know how to post a video on YouTube. The platform offers an incredible space for content creators who can upload their videos in different formats, including MOV, MP4, and AVI. The first step towards how to post a video on YouTube is creating a channel.

Accountability 75

Accountability Personalization Marketing Management 75

JivoChat

SEPTEMBER 15, 2022

They could be long-form written texts, microblogging, photo sharing, or video content. Standing at 2022, we have to be highly video-centric, not because the other content forms don’t work, it’s because the other content forms don’t work as effectively and efficiently as video content works! 51% more traffic.

Marketing 75

Marketing B2B Education Advertising 75

JivoChat

JUNE 19, 2022

Explainer videos can be a useful tool when you communicate with your customers. But, to do that, it’s important to know how to create high-quality videos, which were well developed and edited. What is an Explainer Video. What is an Explainer Video. Types of Explainer Videos. Animated Explainer Video.

Customer Support 75

Customer Support Scripts Education Surveys 75

TechSee

FEBRUARY 9, 2020

Offering fast, intuitive guidance for a wide range of issues – from device self-installation and troubleshooting to document capture and billing advice – remote video support technology allow contact center agents to see exactly what the customer sees. Remote video support – narrowing down the choice.

Self service 124

Self service Contact Center Technology Enterprise 124

Spearline

DECEMBER 8, 2020

Video conferencing has become a core facet of the year 2020, enabling organizations to communicate, family and friends to stay connected, and even for medical practitioners to assess their patients. By 2024 , research projects that the video conferencing industry will be worth US$20 billion. Departure from in-person meetings.

Technology 90

Technology Personalization Accountability Marketing 90

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

Call flow 141

Call flow Technical Support Sales APIs 141

JivoChat

SEPTEMBER 15, 2022

One issue with the recorded video is that you can end up with low-quality clips. Fortunately, there are various Video Enhancer online programs that can assist you in post-production video quality enhancement. By evaluating hundreds of thousands of videos, these computers have learned how to improve them.

Advertising 75

Advertising 75

VirtualPBX

APRIL 1, 2021

Keep the production and efficiency high and your meetings short with our new Video Conference Survivor feature. Video Conference Survivor is offered exclusively at VirtualPBX, so don’t waste time in another meeting without it. How Video Conference Survivor Works. Try something new in your company meetings! Vote them off!

Morale 98

Morale Metrics Personalization 98

ProProfs Blog

JANUARY 7, 2022

Up for launching a new product or business idea or improving an existing product? To steer yourself towards success, it is essential to measure its product-market fit. Meaning: Whether there is a market demand for your product or not. But how do you measure product-market fit ? What is Product-Market Fit?

Marketing 78

Marketing Surveys Customer retention Metrics 78

Enghouse Interactive

JUNE 24, 2021

Video Outperforms All Other Contact Center Communications Channels. With digital transformation accelerating across all industries, companies are now leveraging video-based capabilities to transform their customer experience (CX). With the realities resulting from Covid-19, video has become the most e?ective

Contact Center 69

Contact Center Customer centricity Technology Customer Experience 69

VirtualPBX

MARCH 9, 2021

As our COO, Lon Baker, reports in this short teaser video, you can now enjoy our Video Conferencing feature alongside new screensharing capability and our host of other features on both Mac and Windows computers. Your browser does not support the video tag. Video Conferencing. Business SMS.

voip 98

voip Sales Personalization 98

Enghouse Interactive

JANUARY 27, 2021

Video outperforms all other communications methods when agents and customers need to quickly resolve an issue. This blog will provide some insight into the benefits that can be extracted from video along with how. Video is the new Face-to-Face. Revenues – when using video as a communications channel, 59.1% without video.

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

NobelBiz

FEBRUARY 7, 2023

Contact center can play a crucial role in improving services and products by providing insights and feedback that can inform strategic decision making. The theme of using customer experiences to inform product and service improvement has been present for three decades, even though the labels and emphasis may change over time.

Customer Service 52

Customer Service Contact Center Feedback Customer Experience 52

JivoChat

MAY 26, 2022

How to Remove Watermarks from Videos Easily with HitPaw Watermark Remover. Whether you want to remove static or moving watermark from a video you should rely on a solution like HitPaw Watermark Remover that enables you to remove watermark from video and also help to remove tik tok watermark. Import Video .

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InGenius

JULY 16, 2018

Productive reps are the backbone of any contact center. Common pain points like repetitive data entry, clunky call transfers, and complicated call-wrap up can all decrease agent productivity and employee satisfaction. Maximize productivity with these CTI features. Luckily, there’s a solution.

Contact Center 149

Contact Center Call Logging CRM Enterprise 149

TechSee

AUGUST 11, 2022

Just as a human being needs to be trained to work with specific devices or provide specific services, computer vision AI must be trained (customized) to troubleshoot and guide users on a particular product or service. . For example, we added video interpolation. This technology allows users to tag the first frame in a video.

Enterprise 109

Enterprise Engineering Self service APIs 109

JustCall

JANUARY 19, 2023

This would help you become more productive and work at a pace that would complement the volatile state of the world. Boost Productivity by Working Smarter You could plan and plan and try to work smarter. This would help you boost productivity at work by some amount. Use Forest – one of the best apps for productivity.

Management 98

Management Technology Sales Personalization 98

CSM Magazine

DECEMBER 28, 2021

Customer service videos build brand equity by engaging customers and answering questions about minor issues. These videos free up time for you and your support team to focus on more pressing issues that may require more technical expertise to handle. That said, your videos must be packed with value and straight-to-the-point.

Customer Service 59

Customer Service Scripts Best practices Marketing 59

HGS

JUNE 20, 2018

I See You: Staging Better CX, Using Video. 3: Smartphone Video Camera Support Is a Gamechanger, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in a higher CSAT and NPS score for your business. . By Mandeep Singh Kwatra, HGS Vice President, Solutions and Capabilities.

Upselling 100

Upselling Average Handle Time Education Customer effort 100

delighted

APRIL 27, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. For many product managers, customer feedback is the key to making a product successful. This is why carefully structuring and selecting the product survey questions you ask your customers is so important. Product survey best practices.

Feedback 98

Feedback Surveys Management Advertising 98

NobelBiz

OCTOBER 25, 2022

The future is about a collaborative ecosystem strategy versus a bunch of different companies with different products, a future where you’re gonna be able to work off other companies' core competencies and strengths to help you where you’re strong and ultimately give better visibility and better self-service.

Self service 52

Self service 52

VirtualPBX

DECEMBER 8, 2020

It always feels great when we hear that one of our products has impressed a professional panel of judges. It feels even better when a product released within the past year has won an industry accolade, and that’s exactly what’s happened with TMCnet’s 2020 Video Conferencing Excellence Award. Innovation Through Diversity.

voip 85

voip APIs Enterprise Marketing 85

Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Most major video game companies are shifting to a “games as a service” model where you purchase a game with the expectation of playing it months, even years, down the line. by JD Fairweather. Rebuild Trust.

Customer Service 121

Customer Service Consulting Consulting Morale 121

delighted

JANUARY 19, 2023

Every quarter, we share out a video that recaps the Delighted product updates that were released over the past three months. This time, we want to highlight all of the product changes we made in 2022, not just in the last quarter. The post Delighted 2022 product highlights appeared first on Delighted.

Surveys 52

Surveys Engineering Accountability Feedback 52

Beyond Philosophy

DECEMBER 22, 2015

There’s social media, of course, in the form of micro-blogs and blogs, but also community involvement, articles, and product and service ratings. The element of content getting the most attention – and the greatest year-to-year rate of increase – is video marketing, aka rich video. Why and how?

Marketing 231

Marketing Engineering Consulting Consulting 231

VirtualPBX

JUNE 12, 2020

For a quick update on the state of our Video Calling beta test, our COO, Lon Baker, provided some insight about what’s been going on behind the scenes. Foremost, Baker expressed his excitement about the impact that video will have on VirtualPBX in the years to come. “I I’m excited to see this come to pass. The Testing Process.

Feedback 85

Feedback Technology 85