ProProfs Blog

APRIL 5, 2019

She has worked with reputed brands such as Glossier, Sonos, Dollar Shave Club, RE/MAX, BT, Leica, Reed, Red Cross and Songkick. You’d be hard-pressed to find any organization that didn’t profess of being customer-centric or investing in customer experience programs. Lindsay is the Founder CEO of Customer Thermometer.

Customer Support 140

Customer Support Chatbots Customer centricity Feedback 140

Cisco - Contact Center

MARCH 31, 2021

Part of a Powering People First series that focuses on increasing and promoting personal well-being and building better quality connections and a more inclusive work experience for all. Every Experience with a Business Creates a Story. Everyone has a bad experience story, and they’ve also probably shared it with several connections.

Customer Experience 72

Customer Experience Contact Center Customer centricity Government 72

SharpenCX

APRIL 21, 2020

The days are blending together and the appeal of working in my PJs is long gone. Download Now: Share these 7 projects with your VP of Ops and ban together to get rid of the uncertainties and inefficiencies in your customer experience. Working from home can allow for greater productivity.

Best practices 76

Best practices Management Coaching Metrics 76

Fonolo

APRIL 30, 2019

Given that this occurred during both a seasonal peak and a partial grounding of their fleet (737 MAXs), the options to electronically re-book were limited. My wife, a frequent business traveler, called her fancy points-status line. So, my advice to Air Canada (if you’re listening): Prepare for the Predictable Reponses!

Airlines 57

Airlines Customer Service Call Center Wait times 57

NICE inContact

JANUARY 24, 2018

There was a growing recognition that customers are taking a series of steps to make their purchases or handle their customer support needs and that agents needed to be provided with as much context as possible about each of the actions taken to optimize the customer experience.

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

bold360 Blog

MARCH 18, 2020

The world of customer experience (CX) is going to have to drastically reimagine how we engage with customers in this new reality. What do closings mean for my order or reservation? What happens to my subscription or membership during a shutdown? What about my home food delivery? My college loans?

Self service 59

Self service Chatbots Healthcare Transportation 59

NICE inContact

OCTOBER 28, 2016

Organizations in the leader quadrant have balanced these two important qualities and are described as: “ …those suppliers with a strong multichannel product and service capability that have already. Integrate with 3rd party platforms to create a unified customer experience. They also benefit from being able.

Contact Center 65

Contact Center Multichannel Contact center software Cloud contact 65

8x8

OCTOBER 26, 2016

My favorite comment about Brexit was from Yanis Varoufakis, the former Treasury Secretary of Greece, who’s had experience working with the EU. I had just refreshed my coffee so I’d stay awake during her talk. Okay, Max, you’re thinking what does any of this have to do with the contact center ? Brexit was a hot topic.

Quality management 48

Quality management Sales Management Contact Center 48

JustCall

SEPTEMBER 11, 2020

This ensures they're always operating at their max performance. VoIP service allows you to connect with as many teams and agents as possible. As for education contact center agents, they can answer customer queries from anywhere. Boost Productivity & Efficiency. And agent answers only the connected calls.

voip 52

voip Education Interactive Voice Response call center software 52

JivoChat

AUGUST 24, 2021

CSAT (Customer Satisfaction) is a popular key performance indicator that enables you to track how satisfied your customers are with your products and services. You can conduct surveys with multiple-choice questions and allow people to rate different aspects of your products, services, and customer support. Case types and topics.

Metrics 59

Metrics Customer Service Upselling Average Handle Time 59

Spearline

DECEMBER 15, 2021

But I did not necessarily live in the era, but my grandparents would have lived in the area where to make a phone call was to go to the post office or to go to the shop where the kind of local telephone was. Ola Yeah, I do agree to I live in Ireland and my family is way in Poland. So do you both agree that things have changed?

Engineering 119

Engineering Technology Wireless Government 119

Toister Performance Solutions

SEPTEMBER 17, 2019

My client only documented formal training until she had a lightbulb moment: there was a lot more training going on! Product briefings from one of the company's experts. My client started documenting all of these activities as training. One way to help employees learn from their experience is an after action review.

Customer Service 60

Customer Service Advertising Consulting Consulting 60

CrazyCall

AUGUST 16, 2019

Speaking from my own perspective I can tell you that one podcast episode can leave me thinking for about a week, trying to apply tips and advice included in the episode. First the product, then marketing, designers, webmasters, and eventually… the mysterious sales. The GaryVee Audio Experience. Gary Vaynerchuk. Google Podcasts.

Sales 115

Sales B2B Coaching Personalization 115

Fenero

FEBRUARY 22, 2019

Statements such as “Amazon Connect brings contact centers to the cloud” , “Amazon Connect is a cloud-based call center you can launch ‘within minutes’” and, my favorite of the three, “There’s no hardware to deploy and no per-agent licenses. To my surprise, there were only a handful of features available. .

Contact center software 9

Contact center software Contact Center contact center solutions Interactive Voice Response 9

AWS Machine Learning

MARCH 19, 2024

In the evolving landscape of manufacturing, the transformative power of AI and machine learning (ML) is evident, driving a digital revolution that streamlines operations and boosts productivity. Agents like PandasAI come into play, running this code on high-resolution time series data and handling errors using FMs.

Construction 113

Construction Scripts APIs Enterprise 113