Beyond Philosophy

MARCH 29, 2024

It often happens online, like in dating apps, leaving one wondering what went wrong. Contacting people about products or services can take time and effort. Ghosting, where someone suddenly stops communicating, has become more common, thanks to technology making it easier to cut off contact. Even social invitations are not immune.

Personalization 221

Personalization Technology 221

ShepHyken

MAY 21, 2021

Communication is a key to productivity in any team, and especially a remote one. Team Apps and IM . Participating in constant discussions via messaging apps will take attention away from team members’ tasks, reducing their productivity. . Get Communication Right . Resist Overworking .

Customer Service 329

Customer Service Morale Management Customer Support 329

Amity

APRIL 1, 2014

Product Update. The new Portfolio App and Lifecycle App extend our existing suite of applications. The Portfolio App. To provide an accurate and up-to-date CustomerIQ, we developed the Portfolio App. With the Portfolio App, we have made them even more comprehensive and accessible. The Lifecycle App.

Management 48

Management SaaS Accountability CRM 48

ShepHyken

NOVEMBER 29, 2019

Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. Own your customer experience with a custom-developed app. Give users goals (based on feature usage in the app) and reward them for completing these goals.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

ShepHyken

JULY 31, 2023

Provide seamless connections between various communication channels, including chatbots, apps, phone calls, and emails. ” “When we talk about selling a product or a service, we are really talking about competing on experience. He is a CX contact center strategist, product lifecycle expert, and partnership builder.

Chatbots 296

Chatbots Enterprise Contact Center Technology 296

AWS Machine Learning

MARCH 22, 2024

The AI Content Generator powered by Amazon Bedrock is an app available on the Contentful Marketplace that allows users to create, rewrite, summarize, and translate content using cutting-edge generative artificial intelligence (AI) models available and accessible through Amazon Bedrock in a simple and secure manner.

Engineering 86

Engineering Consulting Consulting Enterprise 86

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Enterprise 83

Enterprise Feedback Surveys Marketing 83

AWS Machine Learning

APRIL 18, 2024

Solution overview The LMA sample solution captures speaker audio and metadata from your browser-based meeting app (as of this writing, Zoom and Chime are supported), or audio only from any other browser-based meeting app, softphone, or audio source. It currently works with Zoom and Chime, but we hope to add more meeting apps.

APIs 107

APIs Accountability Analytics Entertainment 107

TechSee

NOVEMBER 17, 2022

Businesses and consumers alike rely on them to connect, engage and stay productive. Service downtown, whether from a mobile carrier or a customer challenge with a mobile app, can quickly frustrate customers. Product Knowledge. You just launched or upgraded your mobile app, a critical part of your business. User Privacy.

Customer Support 109

Customer Support Accountability Consulting Consulting 109

OctopusTech

APRIL 24, 2024

These are the few features you can use anywhere: limitlessess product list, secure checkout, and creating your coupon codes. App subscriptions: Adding special features through apps can depend on what you choose. Consider the extra flavors like domain names, apps, and themes to make your store uniquely yours.

Technical Support 62

Technical Support Management 62

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users.

Customer Service 52

Customer Service Feedback Education Self service 52

OctopusTech

MARCH 1, 2024

Their user-friendly admin makes it simple to add products, customize the design, manage orders and inventory, and track analytics without needing to know code. There are also hundreds of professional themes and apps to extend functionality and customize the look and feel of your store.

Analytics 62

Analytics APIs Enterprise Best practices 62

aircall

NOVEMBER 15, 2022

I was new, I didn’t know many people, and I didn’t know our product well enough. During the presentations, I got to see amazing ideas that added so much value to Aircall’s business, plus I also got a chance to understand so many different areas of Aicall’s product. Team-building and idea generation. An idea that just clicks.

Engineering 124

Engineering Surveys Personalization Management 124

Avoxi

FEBRUARY 22, 2022

Building a Modern Call Strategy: 6 Call Management Mobile App Benefits Easily build an effective modern strategy with a phone app for inbound and outbound calls! Watch productivity grow when you give your reps the full power of your unified communications platform through their mobile device.

Management 118

Management Contact Center 118

Nicereply

FEBRUARY 29, 2024

These are the ones who know what challenges users face while engaging with your product. For instance, if a product feature is unavailable for technical reasons, consider announcing it so your users know about it. Enable your customer-facing teams Your customer support team is on the frontline, interacting with your users directly.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

Lumoa

MAY 19, 2022

Retailers need to assess all of the potential variables impacting the performance of their shopping apps to be successful and customer reviews allow them to collect feedback directly from the source. Our shopping apps performance report includes. What factors separate leading shopping apps from bottom performers.

Feedback 83

Feedback Sales Customer Experience Accountability 83

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support.

B2B 115

B2B Journey mapping SaaS Engineering 115

VirtualPBX

NOVEMBER 9, 2022

Today, we are excited to announce that we have been awarded the 2022 TMCnet Teleworking Solutions Excellence Award for our VirtualText App. We are so excited that the VirtualText App has won the 2022 TMCnet Teleworking Solutions Excellence Award. About The VirtualText App.

Technology 98

Technology 98

CSM Magazine

SEPTEMBER 21, 2023

For those who are viewing the development of a software solution as a viable option, we recommend thinking about the possibility of building a mobile app as a core product. Despite the fact that the number of mobile apps that are available today is already rather high, cool ideas and innovative solutions are still positively welcomed.

Gamification 59

Gamification Coaching Education Consulting 59

Helpware

JULY 4, 2023

The traffic app in your car that helps you get to places faster? Are social apps responding to your chat messages at odd hours? They’re all products of AI. Advances in artificial intelligence (AI) have improved many aspects of our daily lives. Advertisements popping on your phone that seem to read your mind?

Contact Center 80

Contact Center outsourcing Advertising Customer Support 80

JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

ProProfs Blog

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. It helps determine what are the best and worst features of their products, and where they should direct their business efforts. . What is an In-App Feedback Survey? Include a Progress Bar.

Feedback 78

Feedback Surveys APIs Customer centricity 78

SmartKarrot

JUNE 29, 2020

Is creating a user-friendly and helpful product enough to attract and retain paying customers? Is it all you need to grow and sustain a successful mobile app business? . Irrespective of whether they’re looking to purchase a water purifier or build an e-commerce app, they’ll find a plethora of options. Source: Medium.

Analytics 10

Analytics Feedback Marketing Best practices 10

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Encouraging more significant product usage. What Is Customer Retention Software? Reminding customers of renewal deadlines.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Totango

APRIL 7, 2021

In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon. While back then, there were around 100,000 apps available for download, today, there are literally millions of apps on the market. So many, in fact, that there might actually be an app for everything. .

APIs 118

APIs Enterprise Analytics Technology 118

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns. User C 8103 Download the mobile app 2 0.48 This means that if you prompt User B to buy products in these two categories, it can lead to greater engagement.

Personalization 78

Personalization Engineering APIs Technology 78

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! This means that if your competitors have an app in the App Store, you can put their reviews in Lumoa! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more!

APIs 83

APIs Surveys Feedback Marketing 83

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Perhaps their team is trying out your product to see if it fits their needs.

SaaS 96

SaaS Upselling Metrics Journey mapping 96

VirtualPBX

APRIL 5, 2023

Product updates If a business releases new products or services, they can send out alerts to those who opt-in to their SMS alerts. Sign up for our SMS alerts and be the first to know about our latest and greatest products and services. That’s where the VirtualText app comes in. Get ready for the event of the year!

Feedback 98

Feedback Surveys Marketing Technology 98

ChurnZero

JUNE 15, 2023

Product usage data is one of the best tools customer success managers can use to anticipate customer needs, drive adoption, and increase expansion. What is product usage data? Ethan: Product usage data refers to information collected about how people use a product. But they’re busy people with other priorities.

Accountability 96

Accountability Upselling Analytics Metrics 96

24-7 InTouch

JANUARY 16, 2024

Since the brand’s app is still fairly new and is constantly being improved and further developed, introducing annotation and labeling was an important next step to ensure buyers leveraging the app have the best possible experience.

52

52

JivoChat

OCTOBER 10, 2022

Thankfully, productivity tools make it easier to: stay organized. Choosing the Best Productivity Tools. There are hundreds of productivity apps, each designed to help you accomplish different purposes. There are hundreds of productivity apps, each designed to help you accomplish different purposes.

Enterprise 75

Enterprise Management Personalization Contact Center 75

Aspect

SEPTEMBER 19, 2018

That includes everything from well-designed FAQ sections on your sites and intuitive account management via web and mobile apps, and automated outbound notifications and well-designed chatbots. Consider that more than 22 billion text messages are sent each day globally (not including app-to-app messaging like WhatsApp and Facebook Messenger).

Customer Service 207

Customer Service Self service Contact Center Chatbots 207

ChurnZero

FEBRUARY 22, 2024

In ChurnZero, I can instantly overlay a contact’s role as determined by CX, product usage patterns, an account’s health score, support tickets, opportunity and deal data, engagement in our community and learning management system, survey responses, and so much more. 2: In-app messaging gives customer marketers a new way to reach and engage.

Marketing 52

Marketing Customer centricity B2B SaaS 52

aircall

FEBRUARY 23, 2022

We’ve been building richer conversations together since 2016—and this partnership expansion is just one way we’re continuing to increase productivity and empower sales and support teams to have more impactful conversations, by: Having all the information at their fingertips, which allows for a smooth experience as soon as the phone rings.

Customer centricity 127

Customer centricity CRM Sales Customer Experience 127

24-7 InTouch

APRIL 12, 2024

If an influencer is offering a live-stream shopping experience or product review, proactively work with them ahead of time to decide how to moderate comments, language, and the user experience of purchasing, as it is likely both the influencer and audience will be using the mobile app.

Analytics 52

Analytics Sales 52

ChurnZero

APRIL 22, 2022

You can’t build or scale a high-performing team if process gets in the way of productivity. Be at your customer’s side with In-App Communications. Imagine being able to personally recognize each one of your customers—in the moment and in your product—every time they complete a milestone or significant event. It felt good, right?

Accountability 98

Accountability Consulting Consulting Best practices 98