Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Events marked “Done” now highlighted on Impact page! That’s all folks! Thanks for reading!

Analytics 83

Analytics Feedback Accountability Marketing 83

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! The post Product News – July 2022 appeared first on Lumoa. By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. This is really beneficial for German focused customers! Thanks for reading!

Feedback 83

Feedback Surveys Customer Experience Management 83

Beyond Philosophy

MAY 29, 2017

This will no doubt cause great concern and worry among parents who believe they have invested in a safe and reliable product to keep their child safe. Let’s take a closer look at how these two heuristics are affected by product recalls. She remains a loyal customer and continues to order many of their other, mold-free products.

Consulting 335

Consulting Consulting Customer Experience 335

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Enterprise 92

Enterprise Finance SaaS Analytics 92

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? Events notifications screenshots/more details – added to this guide. The post Product News – March 2023 appeared first on Lumoa. Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Actionable Insights – added to this guide.

Surveys 83

Surveys Feedback 83

VirtualPBX

JULY 21, 2023

With the summer season in full swing, businesses find themselves presented with a remarkable opportunity to connect with customers at outdoor events. How to Use QR Codes This Summer QR on Sandwich Signs: Sandwich signs are a common sight at outdoor events. QR on Business Cards: Networking opportunities are abundant at outdoor events.

Gamification 52

Gamification Advertising Sales Marketing 52

Beyond Philosophy

JANUARY 12, 2022

It’s the “Voice of the Product (VoP),” and it can tell you a lot about what your customers want. The VOP adds another data stream from a crucial part of a customer’s experience—using the product. In a recent podcast, we hosted Tobias Goebel ( @tpgoebel ) Product Marketing Principal at Twilio IoT.

Contact Center 195

Contact Center Enterprise Technology Engineering 195

ChurnZero

APRIL 12, 2024

Catch up on what’s new from Q1 2024, and see how it makes a difference, in our quarterly roundup of ChurnZero product release notes. How it makes a difference : Manage progress and stay on top of where every customer is on their journey, whether it’s events, logins, or completed courses.

Accountability 52

Accountability Management 52

Lumoa

SEPTEMBER 2, 2022

Lumoa offers a way to close the loop with your customers by using the Events page. The post Product News – August 2022 appeared first on Lumoa. See which feedback has been assigned to team members. Now, we have added the User Avatar on feedback that has been assigned.

Feedback 83

Feedback Surveys Accountability Personalization 83

ProProfs Blog

APRIL 19, 2019

Millennials love events; I love events; more importantly, companies should also love events. Take a look at any of Apple’s product launches over the last few days, they’ve left people with memories that they have carried forward for a long time. But like every coin has two sides, so does hosting an event.

Advertising 111

Advertising Surveys Feedback Sales 111

Totango

APRIL 18, 2023

Leveraging the power of AI, we can take a big step forward to boost productivity, reduce the time it takes to accomplish tasks, and adapt more quickly to new goals and contexts – and thus make customer success a significant growth engine for our companies. Register for the May 4th event here.

Engineering 99

Engineering Accountability Enterprise Sales 99

Lumoa

OCTOBER 5, 2022

Lumoa has offered a way to close the loop with your customers by using the Events page for some time. The post Product News – September 2022 appeared first on Lumoa. Sharing the info you get out of Lumoa has never been easier ??. Filter assigned feedback on the Impact Page.

CRM 83

CRM Feedback Surveys 83

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

Education 52

Education CRM Technology Analytics 52

Anexa BPO

JULY 7, 2022

Until the pandemic, the event industry has long been seen as providing opportunities to re-invigorate economic growth and optimize local assets. Large-scale events have played a role in leveraging long-term regional infrastructure investments, boosting tourism and trade, creating jobs, and promoting development.

outsourcing 52

outsourcing Entertainment Technical Support Education 52

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Here are several areas that virtual web assistants can optimize productivity for busy companies.

CRM 237

CRM Enterprise Benchmark outsourcing 237

ProProfs Blog

FEBRUARY 21, 2019

After all the hard work, money, and time; you finally packed up your long-awaited event, and it was probably the best moment of your life but was it the same for your audience or attendees? It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey? How Do Post-Event Surveys Help a Company?

Surveys 111

Surveys Feedback Marketing Technology 111

Hodusoft

MARCH 29, 2022

One of the most influential tech expos in India, the 29th Convergence India Expo 2022 provided a platform for tech giants to exhibit their innovative approach towards technology through their unique product line. We are elated knowing the impact of our UC products from our customers. Emerging Trends in Call Contact Center Market.

voip 98

voip Telecommunications Contact Center Call Center 98

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

JivoChat

OCTOBER 10, 2022

Thankfully, productivity tools make it easier to: stay organized. Choosing the Best Productivity Tools. There are hundreds of productivity apps, each designed to help you accomplish different purposes. There are hundreds of productivity apps, each designed to help you accomplish different purposes. simplify collaboration.

Enterprise 75

Enterprise Management Personalization Contact Center 75

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund. .

Education 52

Education Government Customer centricity SaaS 52

Russel Lolacher

FEBRUARY 16, 2021

The BIG Ready, hosted by the Productivityist Mike Vardy , is an annual event helping attendees to start their year, their project, their hobby, etc. There’s certainly a focus on productivity, but it’s also around the mindset you need to help a person be more productive. Where do you find people struggle the most?

Feedback 104

Feedback Personalization 104

Liveops

MARCH 11, 2021

How do companies ensure that their teams remain efficient, productive, and satisfied while working from home? A 2021 Enterprise Blueprint for Remote Work: 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition. Now the hard part is managing the engagement and productivity of those team members.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Hodusoft

JUNE 9, 2022

HoduSoft Exhibited at CommunicAsia 2022 to Showcase its Comprehensive UC Products. CommunicAsia provided a global exposure to the dominant players in the ICT sphere to network with worldwide clients and showcase their diverse tech products and services. HoduSoft was honored to become a part of this global networking event.

Contact center software 52

Contact center software Contact Center Technology Feedback 52

Jon Arnold

OCTOBER 29, 2021

It’s one thing to do a livestream event from the comfort of home at your desk, but it’s something else doing it in a studio with a full production crew. In terms of our topic, the focus was on cybersecurity, and the pressing need for a global, standards-based effort to mitigate the risks we all face with any form of online activity.

Technology 52

Technology Big data 52

OctopusTech

AUGUST 2, 2018

NYC UX Events is an NYC based event production company that specializes in corporate and social events. The post NY Lux Events appeared first on Octopus Tech. Web Design.

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bold360 Blog

MARCH 12, 2020

CXNext 2020 on May 12 is a 100% virtual event, and it’s FREE. When you attend a virtual event like CXNext 2020 , you skip those long airport security lines, the mind-numbing waits for boarding and landing, not to mention awkward chats with Uber drivers. Here are five great reasons to attend virtual events: 1. Register here.

Wait times 52

Wait times Customer Experience Customer Service 52

Steve DiGioia

MAY 23, 2022

If your business caters to tourists, feature foods or products from your fellow local businesses. Don’t be known as trying to sell to the group but become known as a local business that can solve problems with your product or service. Plan an event that features one of your products.

Personalization 361

Personalization Marketing Customer Service 361

Cincom

AUGUST 27, 2020

Successful product rollouts are largely a matter of execution. CPQ can help you launch new products more effectively and in less time. Today, product success is frequently determined by who gets to market first. Product launches are complex events that involve lots of moving parts, events and people.

Marketing 98

Marketing CRM Sales Scripts 98

AWS Machine Learning

NOVEMBER 1, 2022

Note that this script is shared for demonstration purposes, but it’s recommended to follow a more robust CI/CD pipeline for production deployment. AutoML improves ML practitioners’ efficiency, accelerating the path from ML experimentation to production without the need for extensive ML expertise. Check Autopilot job status. Conclusion.

Scripts 81

Scripts APIs Metrics Engineering 81

Strikedeck

NOVEMBER 27, 2018

Zahra shares the insights from the lively Customer Success meetup event at ServiceNow in October on whether CS is a band-aid for a malfunctioning product.

SaaS 45

SaaS 45

ChurnZero

MAY 18, 2023

Here’s a list of ChurnZero’s major product releases in Q1 of 2023. Increase productivity with Content Templates Admins can now easily standardize messaging with templated language on any topic, allowing the team to conveniently insert it into their communications. Want to dive deeper into a ChurnZero feature or see it in action?

Education 52

Education Accountability CRM Analytics 52

CSM Magazine

SEPTEMBER 18, 2019

Localz believe this is the first event focused on how Uber is impacting service communication. Localz has grown three fold in the last 18 months, in product, people, customers and geographies. Next week our power Breakfast Panel looks at the shift towards self-service, tracking and real-time two-way communications.

Self service 74

Self service Technology Customer Service 74

Totango

JUNE 19, 2020

Yesterday we hosted the second event in our CXO Series for Customer Success executives. SevenRooms, a SaaS company servicing the restaurant and hospitality industry, shared their story about how they adapted their business and product offering to enable an industry that collapsed overnight. Frontline Foods has raised 9.2

SaaS 62

SaaS Enterprise Technology Accountability 62

Aspect

MAY 18, 2020

Our customers are telling us that agents are actually more productive at home than in a centralized contact center. In the new normal, workforce management systems must preserve as much information as possible about the deviations that caused the alarm to better understand whether an event warrants counseling.

Schedule adherence 132

Schedule adherence Average Handle Time Contact Center Surveys 132

Maru Group

APRIL 9, 2021

The NFL Super Bowl is a unique event. It stands head and shoulders above all other sporting cultural events in America in terms of popularity, our research has revealed. Brand Emotion leverages visual semiotic systems to uncover the emotional signature of events, brands, or organizations.

Entertainment 52

Entertainment Advertising Surveys Technology 52

delighted

NOVEMBER 3, 2022

This is a guest contribution post by Christopher Beck, Senior Product Manager at GoodRX. If you want to create a great product that your customers will love (and continue to buy), you first need a great product roadmap. Haven’t built or managed a product roadmap before? What is a product roadmap?

Surveys 86

Surveys Feedback Management Marketing 86

CSM Magazine

DECEMBER 1, 2022

Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Product recall support. Proactive outreach.

Healthcare 52

Healthcare Customer Care CRM Self service 52