ShepHyken

SEPTEMBER 25, 2023

Rising prices and increased pressure to tip can create a sense of guilt for consumers. Quotes: “When tipping becomes a common expectation in service interactions, consumers will mentally factor it into the price and value perceptions.” Plus, Shep and Forrest discuss ways to increase your customer satisfaction scores.

Benchmark 205

Benchmark Customer centricity Marketing Technology 205

Beyond Philosophy

SEPTEMBER 7, 2023

We have multiple ways of evaluating prices. Understanding how customers evaluate pricing can help you correctly price your products or services. So, today, we will talk about three simple tactics you can use to maximize your pricing to gain profit. External reference prices can be from the bread aisle or the eggs.

Advertising 221

Advertising Education Sales Marketing 221

CCNG

NOVEMBER 15, 2023

When choosing a PS firm for an implementation project, many customers tend to focus on the total price of vendors’ estimates to make their decision, without thoroughly evaluating all other details. If there is a wide variation between vendors’ quotes, you need to understand why.

Contact Center 195

Contact Center CCNG Cloud contact Consulting 195

ShepHyken

DECEMBER 26, 2018

That quote comes from Simon Sinek, author of the book, Start with Why. This quote makes me think about the different reasons behind why a customer chooses to do business with a company. There are plenty of them to consider, so I put together a short list of some of these Whys : Price: Let’s get this one out of the way first.

Customer Service 334

Customer Service 334

ShepHyken

FEBRUARY 5, 2024

Incentives such as points, perks, and exclusive rewards not only create a sense of belonging but also inspire customers to make more purchases and choose a brand over others, even if it means paying a slightly higher price. Quotes: “Loyalty programs used to be ‘earn and burn’ in the past 100 years.

Enterprise 217

Enterprise Personalization Sales Customer Experience 217

ShepHyken

OCTOBER 30, 2023

Quotes: “Forming relationships with people is what business is all about. ” “There’s always a lower price somewhere. So, you have to compete on something more than price. So, you have to compete on something more than price. It’s what makes them want to come back.”

Employee engagement 188

Employee engagement Education Management Customer Service 188

ShepHyken

JULY 17, 2023

41% are willing to pay more if the cause is important to them, making the price less relevant. Quotes: “Diversity, equity, and inclusion are important to a business’s internal success with the employees, which translates to customer success.”

Customer Experience 296

Customer Experience Marketing Surveys Personalization 296

Beyond Philosophy

AUGUST 5, 2021

All businesses must decide how to price their product. For most companies, the pricing process involves determining your costs and marking them up to make enough profit to keep the lights on. However, is there a difference between pricing for service and pricing for a product? . Now, you can charge more. .

B2B 195

B2B Consulting Consulting Benchmark 195

Cincom

JULY 18, 2023

If your business is centered on selling complex products and solutions, finding the right quote software can be a game-changing factor that not only enhances your customer experience, but also streamlines your entire quoting process. Reps won’t be able to quote something that can’t actually be built.

CRM 52

CRM Engineering Analytics Sales 52

ShepHyken

OCTOBER 30, 2023

Quotes: “Forming relationships with people is what business is all about. ” “There’s always a lower price somewhere. So, you have to compete on something more than price. So, you have to compete on something more than price. It’s what makes them want to come back.”

Employee engagement 168

Employee engagement Education Management Customer Service 168

Beyond Philosophy

MARCH 31, 2022

It is frustrating as a brand trying to control an image with customers while feeling pressure to raise prices and cut costs. Stephanie wrote to us to ask about what to do about a price increase regarding their Customer Experience. We even got a quote nine months ago but didn’t act on it. My initial reaction was dismay.

Customer Experience 221

Customer Experience Real estate Customer centricity Call Center 221

ShepHyken

OCTOBER 2, 2023

Quotes: “Around 2019 and 2020, everybody just wanted to see top-line growth. Price is important, but an amazing customer experience can differentiate a brand from its competitors.” It was all about numbers and revenue. ” “Paying above the market is certainly something that we do.

Customer Support 200

Customer Support outsourcing Upselling Customer retention 200

ShepHyken

AUGUST 30, 2022

The days of the salesperson being an organic, walking, talking version of product and price information are gone. Customers now have access to product information, price, and price comparison in just one or two clicks. Quotes: “The most important thing about selling is, and always has been, the buyer.”. They want to buy.

Sales 168

Sales Customer Service Management Customer Experience 168

Cincom

FEBRUARY 15, 2021

Cincinnati, OH (February 15, 2021) – In order for manufacturers to stay competitive and thrive in 2021 and beyond, the need to digitize business and streamline configure, price and quote processes has never been more important than it is today. Reduce errors in quotes. Increase sales dollars per quote, and quote volume.

Sales 98

Sales Finance Upselling SaaS 98

Cincom

SEPTEMBER 30, 2020

The market leader in the Australian material handling equipment market selects Cincom CPQ to deliver a better way to Configure, Price and Quote their products and services. Building upon Cincom’s 25-plus years of CPQ experience, Cincom CPQ is a highly intuitive, collaborative and mobile quoting and ordering platform.

Enterprise 97

Enterprise Sales Marketing Management 97

Cincom

MAY 8, 2023

Let us use an example to look at this in more detail: Business Case Example After Manufacturing Company ABC analyzes their sales processes, they learn that they need, on average, eight business days to issue a quote. From their customers and prospects, they know that the average time for their competitors to issue a quote is five days.

Sales 52

Sales B2C B2B Management 52

Cincom

MAY 8, 2023

Let us use an example to look at this in more detail: Business Case Example After Manufacturing Company ABC analyzes their sales processes, they learn that they need, on average, eight business days to issue a quote. From their customers and prospects, they know that the average time for their competitors to issue a quote is five days.

Sales 52

Sales B2C B2B Management 52

ShepHyken

OCTOBER 13, 2020

When making a purchase decision, Gen Z customers look for a few key things: low price, ease of purchase, ratings and reviews, ease of returns and if someone they know previously made that purchase. When they do buy something, price (not the lowest price) is important to them and they always expect a good deal.

Sales 270

Sales Technology Customer Experience Personalization 270

ShepHyken

JUNE 7, 2022

When they get more benefits than the price, this is when customer satisfaction is highest. They may value price, quantity, brand virtues, sustainability, or the look and feel of a store. Quotes: “Our expectations aren’t necessarily set by our competitors. Value is constantly changing.

Consulting 162

Consulting Consulting Customer Service Marketing 162

ShepHyken

SEPTEMBER 6, 2022

Shep Hyken interviews Bill Price, Amazon’s first global vice president of customer service, founder and president of Driva Solutions , and co-author of The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Quotes: “The best service is no service. Creating a Frictionless Customer Experience.

Consulting 162

Consulting Consulting Customer Experience Customer Service 162

ShepHyken

NOVEMBER 23, 2021

Whether it is on the cost of production or their price point. Quotes: “44% of consumers said that the lack of a strong problem resolution on a stolen or damaged goods will cause them not to shop with an SMB again.” Two-thirds of customers will spend at least $100 on SMB’s during the holiday season.

Advertising 319

Advertising Marketing Surveys Sales 319

Cincom

JULY 18, 2023

Discover the Best Quote Software For Your Business Needs If your business is centered on selling complex products and solutions, then finding the right quote software can be a game-changing factor that not only enhances your customer experience, but also streamlines your entire quoting process.

CRM 52

CRM Sales Engineering Analytics 52

CSM Magazine

AUGUST 24, 2023

SAP CPQ improves sales performance via smart automation of custom-tailored pricing for multi-aspect products. Armed with the SAP Configure Price Quote software, sales experts can do wonders. What is “Configure Price Quote”? Time-consuming and tedious process. Upsales & discounts.

Sales 52

Sales SaaS Upselling Analytics 52

ShepHyken

DECEMBER 11, 2018

Delivering an Experience That Makes Price Irrelevant. They discussed how to raise your prices without losing customers, why you should be transparent, and how to give customers the best experience possible. The Interview with Ty Collins: In July 2018, a 25% import tariff forced Rad Power Bikes to increase their prices.

Sales 270

Sales Customer Service Marketing Personalization 270

ShepHyken

APRIL 5, 2022

Your customers may come back because your products are affordable until another company that offers lower prices comes along. Quotes: “Buying loyalty is keeping the price low. However, some companies can have high retention but low satisfaction. Make sure that your customers come back for the right reasons.

Wait times 168

Wait times Customer retention Marketing Customer Experience 168

ShepHyken

OCTOBER 26, 2021

Shep Hyken interviews Dan Balcauski, founder and principal consultant for Product Tranquility , where he focuses on helping high-volume B2B SaaS CEOs define pricing and packaging for new products. Quotes: “We are not the center of our customer’s life. Defining Success from the Customer’s Perspective.

SaaS 188

SaaS B2B Consulting Consulting 188

ShepHyken

FEBRUARY 4, 2020

Quotes: “Infuse the customer voice within the development of new products. Companies and leaders should think about what they can do to delight customers that has nothing to do with the price tag.”. They must be role models and champions of the CX initiative. Make sure the customer is at the table right from the beginning.”.

Customer centricity 325

Customer centricity Employee engagement Customer Experience Customer Service 325

ShepHyken

AUGUST 20, 2019

For Amazon, these are low prices, large selection, and fast delivery. It’s helpful to phrase these needs as something like, “I can’t imagine a world where customers would want higher prices.”. Quotes: “Change happens when leaders are willing to challenge their own personal status quo.” – John Rossman.

Personalization 361

Personalization Customer Service 361

ShepHyken

MAY 10, 2022

The price to advertise TikTok is about 1/4 of what it is on Facebook because the supply is higher than the demand. Quotes: “TikTok in 2022 is Facebook in 2007. ByteDance, the parent company that owns TikTok, found that the most viral videos are 22 seconds long. Your audience needs to watch until the end of the video. Repurpose content.

Advertising 227

Advertising B2B Accountability Marketing 227

Bill Quiseng

MAY 17, 2023

Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service. QUI QUOTE: Your customers don’t care about your NPS, CSAT, or CX metrics. The value to your customers is in their personal interactions, not your “cash or credit” business transactions.

Metrics 88

Metrics Customer Care Personalization Customer Service 88

Beyond Philosophy

JULY 28, 2015

Now that I had a better idea about this part of the puzzle, I needed to know the price. I would prefer to give you a price when you have seen all of the other cars you intend to review.I want to be the last guy you talk to about the car you want.” I said, “If we walk out of the dealership without the price, we will not return.”

Finance 299

Finance Advertising Sales Surveys 299

Beyond Philosophy

NOVEMBER 29, 0002

The latest in the “Hoaxwagen” scandal reveals the price you pay for lying to consumers. Although the stock price rose after the announcement, VW’s troubles are far from over. To quote a famous automaker, Henry Ford, “Don’t find fault. Hint: it’s not cheap!). liter diesel cars sold in the U.S. Dear Automakers: Quit Lying!

Consulting 282

Consulting Consulting Customer Experience Sales 282

ShepHyken

JUNE 18, 2019

Customers expect an experience equivalent to the company’s price point, whether that is high or low. Additionally, if the starting price is lower, customers using the service who are not price-sensitive will pay more for upgrades. The lowest price may not always be the best value. So, listen.

Feedback 264

Feedback Surveys Marketing Metrics 264

ShepHyken

AUGUST 3, 2021

Quotes: “Customers are trading loyalty for the price, convenience, status value, and any other reason. We don’t see it ending, but we see an evolution where loyalty is part of a larger equation around relevance and value exchange.”.

Customer centricity 296

Customer centricity CRM Enterprise Personalization 296

ShepHyken

OCTOBER 6, 2020

As a bare minimum, you must offer a good product for a good price and with good customer service. Quotes: “Companies don’t have to change the world. In the past, this was all it took to make customers happy. Today, they expect more. Identify the tradeoff your customers must make when they buy from you or any company in your industry.

Customer Experience 309

Customer Experience Technology Customer Service 309

OctopusTech

APRIL 24, 2024

Shopify Plans And Pricing Let’s analyze the Shopify plans and prices to find what is right for your shop. Compare quotes and discuss pricing openly. Just as OctopusTech emphasizes the value of smart SEO strategies, investing in Shopify and knowing its pricing structure is critical for long-term e-commerce success.

Technical Support 62

Technical Support Management 62

Cincom

JULY 27, 2020

If your competitors get a quote in before you, the buyer may well decide the issue is closed and not even consider a second offer. When you quote or propose a solution for your customer, you know how important it is for your solution to be demonstrably effective. Late cycle re-configurations mean re-quoting and modifying proposals.

Sales 64

Sales Enterprise Education Management 64