Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Innovation in artificial intelligence (AI) presents an unprecedented opportunity to disrupt this prevailing norm.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

Fonolo

FEBRUARY 16, 2021

Contact center technology has come a long way since its early years as a jury-rigged air traffic control system. The pandemic has hastened many call center trends and compounded technological developments. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-to-Text.

Call Center 134

Call Center Technology Gamification Contact Center 134

TeamSupport

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?

Customer Support 59

Customer Support Technology CRM Chatbots 59

CSM Magazine

NOVEMBER 28, 2023

You can choose the it.com option, which indicates the topic of information technology and generally offers a large selection of free options, which means that you can choose a profitable solution for any brand without any problems but a domain name. Do not forget that the countdown always goes from right to left and nothing else.

Engineering 52

Engineering Marketing Technology 52

ForeSee

JANUARY 27, 2015

The post Our Award-Winning Voice of Customer Technology: Present and Future appeared first on ForeSee. Companies for our continuous innovation in enabling brands to harness the voice of their customers to continuously improve their products and services.

Technology 90

Technology Analytics Customer Experience 90

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Visual engagement technology has been proven to assist field technicians across a number of use cases.

Technology 109

Technology Wireless Self service Telecommunications 109

Concentrix

APRIL 21, 2023

Discover how immersive, web3, and generative AI technologies can help create commercial offerings that deliver business value today.

Technology 62

Technology 62

AWS Machine Learning

FEBRUARY 20, 2024

Additionally, it introduces speaker diarization, not present in the original Whisper model. By aiding transcribers in swiftly and precisely creating and identifying speakers, this technology addresses the traditionally time-consuming and error-prone nature of the task.

Technology 97

Technology Scripts Engineering Entertainment 97

Anexa BPO

MARCH 24, 2023

This pivot has seen organizations leaning more and more on digital technology to meet consumer expectations and stay ahead of the competition. That said, technology is only as good as the humans that implement it. The post Technology For the CX Win first appeared on Anexa BPO. What is their job?” “How

Technology 52

Technology Bilingual agents outsourcing Chatbots 52

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Award Winner Second Year in a Row. Award Info.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

ShepHyken

NOVEMBER 27, 2023

Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. When customers visit a company’s website and use the search bar to find information, the technology behind it can provide relevant and helpful results, making it easier to get the answers they need.

Customer Experience 235

Customer Experience Self service Chatbots Engineering 235

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

Sales 52

Sales Technology SaaS Analytics 52

Interaction Metrics

APRIL 4, 2019

Both conferences focus on the latest technologies and strategies driving the customer experience.The first day of Operations Summit, on April 9, in a Master Class Workshop Martha will discuss customer experience measurement and how to get your survey out of a rut.

Customer Experience 48

Customer Experience CRM Metrics Surveys 48

TechSee

APRIL 10, 2018

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings. BPO Technology trends: Blessing or Curse?

Call Center 139

Call Center Technology outsourcing Self service 139

Beyond Philosophy

DECEMBER 2, 2023

So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. AI presents opportunities to shift some routine tasks from human employees to virtual ones. To learn more, click here. Tom makes an excellent point.

Customer Experience 359

Customer Experience Consulting Consulting Education 359

Hodusoft

AUGUST 4, 2021

A Guide to Hybrid Workforce Technology for the Future of Work. Organizations will need to come up with technology to support a hybrid workforce and effectively manage differences in a complex environment. . WFH and Technological Interventions. However, with changing times the “work-from-anywhere” mode will be a norm.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

Vistio

OCTOBER 4, 2022

Let’s start with what training looks like in most contact centers: new agents sitting in rows of chairs facing a PowerPoint presentation, frantically typing notes or trying to memorize information. Training agents using lengthy presentations and complex knowledge bases has major pitfalls. Benefits of training new agents on technology.

Technology 52

Technology Contact Center Metrics Customer Experience 52

Solvvy

DECEMBER 16, 2019

Replacing human customer service agents with IVR technology: Bad idea. One of the earliest forms of AI customer service to come mainstream is interactive voice response (IVR) technology, in which a computer recognizes the customer’s natural speech or touch tone and uses it as a prompt for their next action.

Interactive Voice Response 48

Interactive Voice Response Customer Service Chatbots Self service 48

Stratifyd

JULY 9, 2019

July 9, 2019 — Stratifyd announced today that is has been selected to present its AI-powered analytics platform at FinovateFall 2019 , the world’s most influential fintech conference which showcases the most successful and innovative banking and financial technology. CHARLOTTE, N.C. About Stratifyd. About FinovateFall.

Analytics 40

Analytics Banking Enterprise Customer retention 40

Beyond Philosophy

APRIL 18, 2024

Therefore, these organizations try to serve up their version of personalization by using technology to aggregate data about you and present the results of this analysis as a personalized offering. However, larger companies using technology can do that, too. The brand and your relationship with it might make a difference, too.

Personalization 195

Personalization Advertising Technology Marketing 195

Call Journey

JULY 22, 2019

Paul Humphrey, Call Journey CEO, showcases the power of voice data at one of Australia’s largest gathering of visionaries, partners and leaders in technology. Call Journey’s Conversation Analytics technology, Emotive Voice Streams (EVS ), is one of the most flexible solutions in the market, available via cloud or on-premise.

Analytics 65

Analytics Engineering contact center solutions Enterprise 65

CSM Magazine

DECEMBER 21, 2021

These double-edged customer expectations also present a unique opportunity to empower agents and enhance CX. In this blog, we throw the spotlight on technology and how to use it effectively, adding the human touch to digital interactions. The technology tug-of-war. 3 ways to win the technology tug-of-war.

Technology 59

Technology Analytics Average Handle Time Self service 59

ShepHyken

MARCH 18, 2024

Facing technology waves of very high speed and exceptional changes in buyers’ needs, companies are about to step up the pace of development and make full use of the opportunities and possibilities inherent in the ongoing changes. This article takes a look at the advantages that AI and other emerging technologies are giving us.

Customer Service 196

Customer Service Government Customer centricity Customer Experience 196

aircall

FEBRUARY 24, 2021

Take a page from the book of the most successful sales managers and companies—they’ve already tried and tested every technology available, and have developed proven methods for setting up tools and processes to run more efficient and effective sales programs. Presenting product or service information. Qualifying leads. Closing sales.

Sales 62

Sales Technology call center software CRM 62

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! The latest technology is not going to make up for your lack of thinking! Were you surprised to read the title of this post?

Technology 77

Technology Big data Analytics Personalization 77

Language I/O

FEBRUARY 5, 2020

Language I/O Co-cEO Heather Shoemaker presented the company's neural machine translation quality prediction technology during the LocWorld Process Innovation Challenge. In a nutshell, the proprietary machine-learning framework improves machine translation quality for messy, customer support content such as chats and emails.

Technology 75

Technology Customer Support 75

Customer Service Life

AUGUST 26, 2019

Looking back on quarter two, the nonstop movement in the contact center technology space continues. The quality assurance market has been heating up in a big way over the past few years as customer service leaders are looking to add a quality tool to their technology stack. Quality Assurance Applications. Consider These 7 Things.

Technology 74

Technology Chatbots Analytics Contact Center 74

Call Journey

SEPTEMBER 22, 2019

In its continued efforts to deliver better regulatory compliance and outcomes for consumers, ASIC selected Call Journey, provider of market-leading Conversation Analytics solution, to showcase its regulatory technology (regtech) solution in the upcoming ASIC Regtech Voice Analytics Symposium on September 24, 2019.

Analytics 40

Analytics Banking Sales Technology 40

pindrop

JUNE 17, 2020

Social distancing guidelines are compelling modern contact centers to reassess traditional operating models and explore how AI, ML, and cloud technology can help facilitate a safe and sustainable future. Dated call center seating arrangements will also present a challenge. Contact centers are high-traffic, high-contact environments.

Contact Center 65

Contact Center Technology Average Handle Time Call Center 65

Spearline

DECEMBER 9, 2021

Spearline today announced that for the eighth consecutive year, it is among the top 50 fastest growing technology companies in Ireland. The tech company ranked in the 2021 Deloitte Technology Fast 50, a ranking of the 50 fastest growing technology companies in Ireland. Skibbereen, Cork, 09 December 2021.

Technology 75

Technology Telecommunications Consulting Consulting 75

CSM Magazine

JANUARY 29, 2020

With the advancement in technology, there are many changes in the way people operate. What are the advantages of using technological devices in education? People no longer have to attend physical classes due to digital technology. With the advancement in technology, teachers do not use traditional teaching methods alone.

Technology 52

Technology Management Education Entertainment 52

CSM Magazine

MAY 26, 2023

As technology has advanced at an unprecedented pace, game developers have been empowered to craft increasingly intricate, captivating, and immersive gaming experiences. The sphere of 3D game art has undergone an extraordinary metamorphosis since its early days, characterized by rudimentary polygonal shapes and low-resolution textures.

Technology 52

Technology outsourcing Accountability Personalization 52

Playvox

NOVEMBER 4, 2021

There’s no hiding the fact that technology has impacted our daily lives. For businesses of all sizes, technology has also changed contact centers from an internal and customer-facing perspective. For businesses of all sizes, technology has also changed contact centers from an internal and customer-facing perspective.

Contact Center 52

Contact Center Technology Contact center software contact center solutions 52