JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

TeamSupport

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

CRM 59

CRM Customer Support Customer Experience Sales 59

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

Totango

APRIL 6, 2023

That’s why we’re continually making improvements to our Composable Customer Success platform to provide greater visibility to cross-functional teams, automate CS tasks and processes, and connect with other key systems in the enterprise tech stack to better track the business value of CS.

Enterprise 85

Enterprise CRM Sales Customer retention 85

CSM Magazine

AUGUST 30, 2022

But unless brands fully integrate voice into customer journeys, it’s hard to claim that they provide a fully joined-up customer experience. Historically, organisations have been able to link their Salesforce or CRM system with telephony through a customer screen pop.

CRM 98

CRM Average Handle Time Consulting Consulting 98

AWS Machine Learning

APRIL 11, 2024

AWS will offer the new NVIDIA Blackwell platform as Amazon Elastic Compute Cloud (Amazon EC2) instances and NVIDIA DGX Cloud to accelerate performance of building and running inference on multi-trillion parameter large language models (LLMs). The GTC keynote had over 21 million views within the first 72 hours.

Entertainment 100

Entertainment Marketing Best practices Technology 100

Babelforce

JULY 18, 2023

And Salesforce’s powerful CRM platform can help make that happen. As specialists in voice automation and call center telephony, we’ve developed a CX automation tool called babelConnect, which integrates seamlessly with Salesforce. And it’s not just hype either – Salesforce has the numbers to back up its reputation.

CRM 52

CRM Contact Center Sales Call Center 52

TeamSupport

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

CRM 52

CRM Customer Support Customer Experience Sales 52

delighted

MAY 25, 2021

As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. That’s why we’re thrilled to announce our newest integration update inspired by customer requests: Salesforce V2. Salesforce V2: What’s new?

Surveys 87

Surveys Accountability Feedback Sales 87

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce.

APIs 79

APIs Scripts Management Accountability 79

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

TeleDirect

DECEMBER 14, 2023

According to a recent Salesforce report , 80% of customers believe the experience you provide is as important as your services or products. Let’s explore our integrated technology stack and how it benefits your business. Unfortunately, according to Salesforce, it’s a challenge businesses find hard to meet.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

JustCall

APRIL 3, 2024

To help you find the right fit, let us look at 10 of the top auto dialer platforms. CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. You can also use the Zapier integration to connect to Excel Live (through Microsoft Office).

Sales 52

Sales CRM Scripts APIs 52

TeamSupport

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. This includes project management tools, communication platforms, and customer support software like TeamSupport. Shared Goals: Align your team around common objectives.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

TeamSupport can help break down silos by connecting the systems that different teams use to communicate, such as Jira and Salesforce. This includes project management tools, communication platforms, and customer support software like TeamSupport. Shared Goals: Align your team around common objectives.

Best practices 52

Best practices Upselling Analytics Customer Support 52

Hodusoft

MARCH 1, 2021

To ensure a superior customer journey from the beginning till the end, the contact center software can be integrated with the SalesForce platform. SalesForce CRM (Customer Relationship Management) system is mainly used to preserve important data related to prospects and customers. How Integration Takes Place?

Contact center software 98

Contact center software Contact Center CRM Technology 98

JustCall

JANUARY 29, 2024

To help you make a decision you won’t regret, we’ve compiled this comprehensive JustCall vs Kixie sales dialer comparison that covers key areas, including pricing, features, integrations, usability, and customer support. Advanced platform features: The dialer you bring in comes as part of wider platform features.

Sales 52

Sales APIs Analytics Abandon rate 52

Totango

APRIL 18, 2023

We continually make improvements to our Composable Customer Success platform so that you can make your customer journey your product, and now, we’re accelerating that mission by announcing our first steps in a comprehensive approach to applying generative AI to customer success. Register for the May 4th event here.

Engineering 98

Engineering Accountability Enterprise Sales 98

Totango

MAY 17, 2022

Integration with other areas of your business for seamless coordination between your sales department and other relevant departments, such as marketing and customer service. Salesforce CRM. It integrates with many other popular apps, including Zoho’s business suite apps. Salesforce CRM. SAP Sales Cloud. HubSpot CRM.

B2B 79

B2B Sales CRM Enterprise 79

Totango

FEBRUARY 18, 2021

In this series, we will discuss a different integration that Totango offers to help harness the powers of all of your technology platforms into one dynamic customer success platform to improve your team’s efficiency and take your customer success to the next level. Integrate with Totango – #1 Customer Success Platform.

CRM 69

CRM Sales Enterprise Marketing 69

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

delighted

DECEMBER 3, 2021

If you are sending weekly surveys via manual distribution, you would export a CSV (comma-separated values) file of recent purchases from your payment processor each week, and then upload the file to your survey platform. Data transferring from one platform to another is a prime example of manual distribution. Salesforce)?

Surveys 97

Surveys APIs SaaS Engineering 97

TeamSupport

FEBRUARY 12, 2024

Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms. That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. A steep learning curve can hinder productivity and lead to frustration.

Customer Support 52

Customer Support Banking Analytics Customer Service 52

CSM Magazine

APRIL 19, 2023

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. “We look forward to continuing to innovate and drive transformational outcomes for our clients through the power of Salesforce.”

Consulting 52

Consulting Consulting CRM Marketing 52

TeamSupport

JANUARY 18, 2024

This means no more switching between different platforms to respond to customer queries. Integrations: TeamSupport seamlessly integrates with popular platforms like Salesforce and Jira, ensuring you can continue using the tools you're comfortable with.

Real estate 59

Real estate Customer centricity Self service Analytics 59

TeamSupport

JANUARY 25, 2024

Integration Capabilities: The software should seamlessly integrate with your existing tools and platforms. That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. A steep learning curve can hinder productivity and lead to frustration.

Customer Support 52

Customer Support Banking Analytics Customer Service 52

Totango

DECEMBER 20, 2023

From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

AWS Machine Learning

JANUARY 12, 2023

This post was co-authored with Mark Lott, Distinguished Technical Architect, Salesforce, Inc. Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. In this post, we demonstrate how to link Salesforce and AWS in real time and use Amazon Translate from within Service Cloud.

Customer Support 79

Customer Support APIs Scripts Enterprise 79

VirtualPBX

JULY 28, 2020

One of the most important aspects of the VirtualPBX Phone System is its extensibility through business apps – what we refer to as integrations in our website. Business integrations are ways our Phone Plans interact with other enterprise applications you may be familiar with. Salesforce CRM Integration. Zapier Integration.

CRM 78

CRM Accountability Enterprise Sales 78

TeamSupport

JANUARY 9, 2024

Salesforce, founded in 1999, is one of the most well-known and widely used CRM platforms today. Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs.

Customer Support 59

Customer Support Technology CRM Chatbots 59

CSM Magazine

APRIL 22, 2024

As Laura Stevens, CCaaS & CRM Product Manager at Awaze, pointed out, their company is still in the early stages of integrating AI across different platforms and services. Conversational agents are expected to become more prevalent, enabling fully digital twin journeys that seamlessly integrate with human support when needed.

outsourcing 52

outsourcing Engineering CRM Technology 52

TechSee

MAY 5, 2020

The Salesforce FSM Effect. Salesforce Field Service Lightning is a powerful, highly customizable, mobile-friendly extension to Service Cloud. Salesforce FSL is the fastest-growing division in the company’s history, bringing in $100 million in revenue within two years of its launch. Aquant Service Intelligence Platform.

Enterprise 109

Enterprise outsourcing Analytics Surveys 109

CSM Magazine

AUGUST 19, 2021

Yext customers can now benefit from the combined power of support and search platforms to deliver answers, streamline resolution, and improve customer satisfaction. Integrated directly with Salesforce, Yext AI Search is currently available on AppExchange at [link]. Yext AI Search on Salesforce AppExchange.

Enterprise 52

Enterprise Consulting Consulting Customer Support 52

AWS Machine Learning

DECEMBER 21, 2022

One such data repository is Salesforce. Salesforce is a comprehensive CRM tool for managing support, sales, and marketing teams. It’s an intelligent, proactive, AI-powered platform that empowers employees with the information they need to make the best decisions for every customer. Index the data in the Salesforce repository.

Enterprise 77

Enterprise Accountability APIs CRM 77

CSM Magazine

FEBRUARY 2, 2024

Goals included supporting multi-channel engagement, tapping member data for personalisation, and integrating systems across the business to smooth hand-offs. Early results have validated Benenden’s cutting-edge CX strategy, with the healthcare provider reporting: Member satisfaction scores have climbed above 8.8

Healthcare 52

Healthcare Chatbots Self service Technology 52

ChurnZero

JUNE 8, 2022

It’s about how you and your Customer Success platform share the data your company needs. Can your CS platform give them the right data, right now, or will they just get a login? Can your CS platform give them the right data, right now, or will they just get a login? It helps your product team address customer needs.

Finance 52

Finance SaaS APIs Customer centricity 52

Comm100

NOVEMBER 15, 2022

In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. The reasons for this are simple. Grow customer base.

Upselling 80

Upselling Chatbots Customer retention Analytics 80