plans 
Toister Performance Solutions
APRIL 11, 2024
This training plan is for customer service managers and trainers. This training plan uses a micro-learning approach. Jeff's workshop planning tool ( free download ). Step 1: Create a training plan. Use the Workshop Planner to create an action plan. Micro-learning divides the lessons into short segments.
Beyond Philosophy
OCTOBER 12, 2023
If you have too much to do because you’ve agreed to do too many things, then you could suffer from a cognitive bias identified and explained by Daniel Kahneman and Amos Tversky called the Planning Fallacy. The Planning Fallacy is rooted in optimism and affected by how we think about the future. We explain all that to the clients.
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Beyond Philosophy
OCTOBER 7, 2023
For many of us, planning can be an area of opportunity. Kahneman and Tversky call this phenomenon the Planning Fallacy. Kahneman and Tversky call this phenomenon the Planning Fallacy. 21:29 Ryan shares more contributing factors to why we victimize our future selves with the Planning Fallacy. Check it out here.
ShepHyken
JANUARY 15, 2020
Do you have a game plan for snow days? The post Your Emergency Response Plan—Be Prepared appeared first on Shep Hyken. This brings us to a bigger question: What other situations require company-wide training? What if the air conditioning goes out on the hottest day of the summer? Follow on Twitter: @Hyken.
Speaker: Roger Lee, VP Customer Success, Gridspace
This webinar will help you draft a technology plan to alleviate these pressures and set up your contact center for success for years to come. For many businesses, the contact center is now the primary conversational touchpoint with customers, creating extra pressure for agents to deliver exceptional customer service.
Contact Center Pipeline
SEPTEMBER 27, 2017
I’ve seen so many talented facilitators prepped and ready to deliver their carefully planned content—only to lose control of the classroom due to a glitch. Your plan must include […]. To be a successful virtual trainer, it’s crucial to understand the interdependence of technology and content.
Beyond Philosophy
FEBRUARY 1, 2021
Think of a multiyear plan about how to make change happen. In a more immediate future, when making their 2021 plans, marketers will need to find authentic ways to incorporate social and environmental issues into their everyday work. Organizations need to plan for an emotional connection with customers. Read more here.
Speaker: Gary Magenta and Rashel Rogers
Listen to this live replay of a recently recorded webinar as Root consultants Gary Magenta and Rashel Rogers guide a discussion around your crisis communication plan, now in full effect. You hit “send” on your company-wide email outlining new restrictions and protocols, but a question remains. Who will bring this new reality to life?
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
On August 12th at 12 pm EDT, Carrie Melissa Jones will be sharing the importance of undertaking research whether you are preparing to launch your community or are planning a strategic pivot, and how it can impact cross-organizational value. Plan community-specific research.
Speaker: Eric Berg, CEO, ContactCenterPro Consulting
Now that things have leveled off, many companies are looking at their long term plans and realizing they need to review all work streams affected by moving to a work from anywhere model and modify or improve their technology and standard operating procedures.
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
The new year is here and it's time to plan for the ever-changing needs within our industry. In case you missed the original live recording of this CCNG Fireside Chat, we invite you to register and join us for the replay. Industry experts from Avtex, Poly, and Gridspace will share what they have learned in 2020 to help us prepare for 2021.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
Speaker: Roger Lee, VP Customer Success, Gridspace
This webinar will help you draft a technology plan to alleviate these pressures and set up your contact center for success for years to come. For many businesses, the contact center is now the primary conversational touchpoint with customers, creating extra pressure for agents to deliver exceptional customer service.
Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor
In today’s high-pressure world, digital transformation is everywhere on the agendas of corporate boards and has risen to the top of CEOs’ strategic plans. Learn why a strategic approach like Digital Transformation Planning (DTP) can help to reduce digital failures.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
All attendees will receive access to exclusive program planning templates. Exclusive program planning templates. On Tuesday, June 21, at 12pm ET, join us to learn: The key element of a successful program. Common pitfalls. Guidance on developing and measuring.
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