SharpenCX

MARCH 4, 2021

And, what reports are the best to give your agents enough performance data to help them, not overwhelm them ? . And your agents are more concerned with their own performance over the ROI you’re getting on your contact center. Your agents want to know how they’re performing against their goals. Let’s change that. .

Analytics 67

Analytics Average Handle Time Management Metrics 67

SharpenCX

OCTOBER 7, 2020

Too many business leaders see the contact center as a cost center, so developing and investing in agent performance falls off the radar. Good managers know that the way to drive performance up and slim costs isn’t to trim budgets and topple more work on your agents. Monitor and display agent performance metrics in real-time.

Coaching 67

Coaching Metrics Management Call Center 67

SharpenCX

JUNE 20, 2022

Agent Performance Score: At-a-glance view into an agent’s overall performance across all queues and channels. 3rd-party data sources imported via SharpenCDP that you can combine with your Sharpen Data in derived fields or utilize external data points in Performance Tiles. Actionable Data Delivers Results.

Call Center 76

Call Center APIs Chatbots Self service 76

SharpenCX

AUGUST 11, 2021

Plus, you can boil AHT down beyond its meaning in your overall contact center performance to look at the performance of your individual agents, too. Clear KPIs lead to better performance at work. Clear KPIs lead to better performance at work. How Can I Improve AHT in My Call Center? Set clear goals for your handle times.

Average Handle Time 67

Average Handle Time Contact Center Metrics Scripts 67

AWS Machine Learning

DECEMBER 1, 2022

Performing other crop management tasks. In the following sections, we go through some examples of how to perform these steps with SageMaker geospatial capabilities. The preceding code returns the S3 URIs for the different image tiles available, that you can directly visualize with any library compatible with GeoTIFFs such as rasterio.

Scripts 76

Scripts APIs Management Technology 76

SharpenCX

JANUARY 3, 2022

Always maintain clear metrics and goals for your agents to keep peak performance. Use performance tiles and attractive reports so your remote agents know where they’re measuring up so they can continue to improve. Then, keep these metrics front and center on each employees’ dashboard.

Contact Center 128

Contact Center Call Center Healthcare Cloud contact 128

AWS Machine Learning

MARCH 21, 2023

Choose the plus sign on the last tile of your flow visualization. Then complete the following steps to export your Data Wrangler flow to a SageMaker pipeline : Choose the plus sign on your last transform tile (the transform tile before the Destination tile). Choose Add destination and choose Amazon S3. Choose Export to.

Scripts 62

Scripts Banking APIs Best practices 62

Expivia

FEBRUARY 27, 2021

Increased Motivation : Many of these call center games help improve employee performance. Plus, you can easily adjust the goal of these games to match your key performance indicators (KPIs). . Feel free to adjust them to fit your office space, company culture, and performance goals. If you have tiled floors, that’s even better.

Call Center 98

Call Center Entertainment Morale Sales 98

AWS Machine Learning

DECEMBER 1, 2022

Therefore, by using AWS Lambda to deploy a tile server, smaller sized GeoTIFFs, JPEGs, or other imagery formats can be returned based on the current map view being displayed to a user, as opposed to much larger file sizes and types that decrease performance. This can improve application performance and reduce pressure on databases.

APIs 74

APIs Analytics Engineering Technology 74

SharpenCX

JUNE 9, 2021

Host a music performance, a mixology class, or a magic show. Use performance management tools to track agent progress. When choosing your cloud software, make performance management a priority. Implement a platform that gives you (and your agents) clear access to daily performance data. With every single interaction.

Management 67

Management Contact Center Employee engagement Engineering 67

AWS Machine Learning

DECEMBER 1, 2022

Role Manager offers predefined personas and ML activities combined with a wizard to streamline your permission generation process, allowing your ML practitioners to perform their responsibilities with the minimal necessary permissions. S3 Bucket Access – Permissions to perform operations on specified buckets. Solution overview.

Management 73

Management Government Enterprise APIs 73

SharpenCX

AUGUST 4, 2021

Believe it or not, that regular dose of performance feedback alone results in dramatic performance improvements for your employees. But unless you look at your data, you don’t know how your contact center’s performing. Some 83% of employees really appreciate receiving feedback, regardless if it’s positive or negative.

Customer Service 128

Customer Service Coaching Contact Center Interactive Voice Response 128

SharpenCX

AUGUST 1, 2022

WFO helps your agents to increase their productivity with data to monitor their own performance. They’re able to use this data to understand how they’re performing against predetermined goals, set by the agent and their manager. With WFO, your agents are able to track, measure, and visualize how they’re doing through real-time data.

Contact center software 67

Contact center software Contact Center Self service Virtual Agent 67

SharpenCX

FEBRUARY 24, 2023

For example: Use your highest performing agents to “buddy up” and coach their peers. Create healthy competition with a leader board or performance tiles. Training doesn’t have to involve a half-day seminar. Training needs to be ongoing and can be done in a variety of ways.

Banking 76

Banking Personalization Customer Experience Chatbots 76

SharpenCX

MARCH 24, 2021

Create performance dashboards to track agent performance. If you want to reach company goals, set performance goals for your contact center and track your agents’ progress. Cloud call centers make performance tracking much simpler because you can keep tabs on your agents – and coach them – no matter where they’re working.

Call Center 67

Call Center Technology Customer Service call center software 67

Expivia

APRIL 1, 2021

Increased Motivation : Many of these call center games help improve employee performance. Plus, you can easily adjust the goal of these games to match your key performance indicators (KPIs). Feel free to adjust them to fit your office space, company culture, and performance goals. If you have tiled floors, that’s even better.

Call Center 52

Call Center Entertainment Morale Sales 52

SharpenCX

AUGUST 18, 2020

Obvious ROI starts with better agent performance. Learn how to boost agent performance with better visibility into daily progress. This way, you can spot trends and boost performance, fast. Quality and performance management. And, it gives your agents (and supervisors) visibility into daily performance.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

Obvious ROI starts with better agent performance. Learn how to boost agent performance with better visibility into daily progress. This way, you can spot trends and boost performance, fast. Quality and performance management. . And, it gives your agents (and supervisors) visibility into daily performance.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

NOVEMBER 5, 2020

Each dose puts your agents on track for healthy performance. As you listen to agent call recordings, review transcriptions and score interactions, you offer the daily dose of guidance your agents need to improve their skills and maintain healthy performance. What are agent scorecards and how do they help performance? .

Average Handle Time 67

Average Handle Time Coaching Calibration Feedback 67

AWS Machine Learning

SEPTEMBER 16, 2022

Pre-generation saves costs because synthesis is performed at build time rather than on-demand for each visitor interaction. PRTPStaticCustom.html , thanks to a custom transformation, reads the main tiles in NW, SW, NE, SE order; that is, it reads “Today’s Articles,” “Quote of the Day,” “Photo of the Day,” “Jokes of the Day.”

Scripts 70

Scripts Accountability Enterprise Technology 70

SharpenCX

SEPTEMBER 3, 2020

You could have the best ideas for improved performance, but if you don’t support your team your business will suffer. In the workplace, providing an environment of perceived choice, autonomy and control is a necessary function for high-performing teams.”. [Get it Now] Giving credit where credit is due: Get Susanne’s book on Amazon.

Contact Center 67

Contact Center Morale Customer Experience Customer Service 67

AWS Machine Learning

OCTOBER 25, 2023

Return the Sentinel tile ID of the image with the highest average reflectance in band-12. Sentinel-2 tile IDs carry information on the mission ID (Sentinel-2A/Sentinel-2B), the unique tile number (such as, 32SKA), and the date the image was taken among other information and uniquely identify an observation (that is, a scene).

Engineering 85

Engineering Calibration APIs Government 85

AWS Machine Learning

SEPTEMBER 20, 2022

After you import the data, you can perform exploratory data analysis on this dataset and store the clean data back to Amazon S3. This is displayed as a new Athena tile in the Import tab. Based on the retention period, the Athena query output in the S3 bucket gets cleaned up automatically.

Banking 71

Banking Engineering Enterprise Advertising 71

SharpenCX

JUNE 10, 2021

They remind us that we’re obligated to perform just to get a momentary reward, not because we love what we do. You want your agents to perform better and improve customer satisfaction, and you also want them to excel in their roles and grow their careers. Create well-defined expectations to track performance.

Morale 67

Morale Call Center Contact Center Coaching 67

SmartKarrot

SEPTEMBER 1, 2021

Leverage customer insights and research to measure performance and prioritize customer-focused actions across the organization. Act as “the voice of the customer” to provide input to other Tiled teams as they make key decisions. Identify expansion opportunities and collaborate with Sales so they can follow through with the customer.

Advertising 19

Advertising Engineering Education Best practices 19

AWS Machine Learning

AUGUST 16, 2023

This allowed us to optimize our LLMs for enhanced performance and efficiency, paving the way for even greater innovation. While selecting a model as a backend behind these use cases, we considered different aspects, like what does the performance of these models look like on NLP tasks that are of relevance to Thomson Reuters.

Enterprise 75

Enterprise APIs Engineering Entertainment 75

AWS Machine Learning

JANUARY 25, 2023

Solution overview The following images show examples of upscaling performed by the model. Upscaling images piece by piece To decrease memory requirements when upscaling large images, you can break the image into smaller sections, known as tiles , and upscale each tile individually.

APIs 73

APIs Scripts Real estate Entertainment 73

Method:CRM

OCTOBER 16, 2018

Each tile on the dashboard is an app, and each app stores a different type of data related to customer and sales management. Users can also select multiple jobs and perform actions like printing lists or creating invoices in bulk. First things first: a brief introduction to Method for those who are unfamiliar with it.

CRM 66

CRM Accountability Sales SaaS 66

AWS Machine Learning

APRIL 3, 2023

Area of interest In the following figure, green polygons are the selected counties, the orange grid is the database map (a grid of 10 x 10 km cells where trials are conducted in the region), and the grid of grayscale squares is the 100 km x 100 km Sentinel-2 UTM tiling grid.

Engineering 82

Engineering Calibration Scripts Accountability 82

AWS Machine Learning

NOVEMBER 16, 2023

granite, tile, marble, laminate, etc. Without writing code, and within a few clicks, SageMaker Canvas provides rich, visual feedback on model performance. Suppose you want a find a property with tile floors or marble countertops. Answers can come in the form of categorical, continuous value, or binary responses.

Real estate 86

Real estate APIs Scripts Accountability 86

SmartKarrot

FEBRUARY 9, 2021

Part of the aspects include overseeing task performance, ensuring team members are aware of the specifications, and looking to make sure the project adheres to its time and budget limitations. The second tile is for task and project management. The goal is to make customers achieve satisfaction with the product.

Management 10

Management Upselling Accountability B2B 10

AWS Machine Learning

SEPTEMBER 18, 2023

This post shows how Arup partnered with AWS to perform earth observation analysis with Amazon SageMaker geospatial capabilities to unlock UHI insights from satellite imagery. Earth Observation (EO) data was used to perform the analysis at city scale. Onboarding data scientists to a new project used to take weeks using in-house tools.

APIs 91

APIs Consulting Consulting Construction 91

AWS Machine Learning

MARCH 21, 2023

This would typically involve identifying the satellite tiles that intersect the AOI and downloading the satellite imagery for the time frame in scope from a data provider.

APIs 69

APIs Technology Analytics Management 69

AWS Machine Learning

AUGUST 2, 2023

LMI is powered by DJL Serving, which is a high-performance, programming language-agnostic model serving solution. Each job runs through the following steps: prepare the images, perform Dreambooth and LoRA fine-tuning, and prepare the model artifacts. To host the asynchronous endpoint, we must complete several steps.

Personalization 68

Personalization Advertising Engineering Entertainment 68

AWS Machine Learning

JUNE 30, 2023

In this post, you will learn how to use SageMaker Canvas to build a single-label image classification model to identify defects in manufactured magnetic tiles based on their image. The dataset contains more than 1,200 images of magnetic tiles, which have defects such as blowhole, break, crack, fray, and uneven surface.

Engineering 75

Engineering Automotive Enterprise Metrics 75