ShepHyken

JUNE 12, 2023

Whenever an update is implemented within your organization, ensure it is communicated from the frontline to the back office so that everyone can access the same information. Whenever a customer is waiting for an answer or a solution, and there is an update, provide it. If there are no updates, let the customer know that, as well.”

Customer centricity 156

Customer centricity Sales Customer Service Customer Experience 156

Natalie Petouhof

JANUARY 19, 2016

Tweet I’m here with my colleagues, Holger Mueller @holgermu and Doug Henschen @ DHenschen , covering the #OracleCloud Summit 2016 in NYC at the Waldorf Astoria @ WaldorfNYC. BTW the Waldorf Astoria has great customer service!!!).

B2B 60

B2B SaaS B2C Advertising 60

CSM Magazine

APRIL 23, 2024

It typically offers functionalities such as document management, employee directories, collaborative workspaces, and news updates. By offering news feeds, discussion boards, and online forums, companies can bring together departments and promote teamwork across teams.

Enterprise 52

Enterprise Management 52

ShepHyken

NOVEMBER 10, 2021

It was just an update. Good news on that third call. She asked if she could call me back the next day so we set up a time to talk, and true to her word, she did – and she was on time. The call was short. She was still researching the issue. Once again, she promised she would call back the following day.

Customer Support 362

Customer Support Customer Service Personalization 362

Lumoa

OCTOBER 31, 2023

Lumoa Product News for October 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! New Custom Page now default page As you have hopefully noticed, the new Custom page in Lumoa has replaced our previous Impact. The post Product News – October 2023 appeared first on Lumoa.

Surveys 83

Surveys Feedback Customer Support Customer Experience 83

Beyond Philosophy

MARCH 21, 2024

Finally, it is essential to revisit the plan and ensure it continues to be updated where possible and necessary. However, their emotional reaction to more bad news does not mean that withholding information is the right thing to do. Updates are key, even when there isn’t much to say.

Telecommunications 195

Telecommunications Engineering Education Management 195

Lumoa

FEBRUARY 29, 2024

Lumoa Product News for February 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! Getting Started with Ask Lumoa Ask Lumoa is our new way to get a deeper understanding of your customer voice. The post Product News – February 2024 appeared first on Lumoa. Let’s get started!

Feedback 83

Feedback Management 83

Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. Updated 3 June 2021. Be deliberate in your moves. Sources: Panja, Tariq; Smith, Rory.

Customer Experience 383

Customer Experience Airlines Consulting Consulting 383

ShepHyken

FEBRUARY 19, 2020

In the updated and revised edition of The Cult of the Customer , I cover the concept of amazement. This may be old news to my followers, but it is worth repeating. Amazement does not come from a WOW or over-the-top experience. Those happen on occasion, especially when problems are handled well.

Customer Service 371

Customer Service Personalization Customer Experience 371

AWS Machine Learning

MARCH 28, 2024

For example, the training data used for BloombergGPT is 51% domain-specific documents, including financial news, filings, and other financial materials. To develop financial LLMs, you can use two important data sources: News CommonCrawl and SEC filings. News CommonCrawl is a dataset released by CommonCrawl in 2016.

Finance 94

Finance Metrics Banking Engineering 94

Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! The post Product News – January 2024 appeared first on Lumoa. We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Feedback 83

Feedback 83

kommunicate

MAY 4, 2023

Last Updated on May 4, 2023 If you work at a bank or at a hospital, we have some news that will surely excite you. The post Here’s What’s New From May 2023 || Kommunicate Product Release Notes appeared first on Kommunicate Blog. So, here it goes. Banking and Healthcare chatbot templates : We [.]

Banking 95

Banking Healthcare Chatbots Engineering 95

ShepHyken

FEBRUARY 24, 2017

This week on our Friends on Friday guest blog post my colleague, Kathleen Hettinger, discusses the importance of handling breaking news and how your organization should be prepared. In this age of 24/7 news, I find this a pertinent subject for all of us. Nearly every business has the potential of having some type of breaking news.

Contact Center 211

Contact Center Interactive Voice Response Scripts Coaching 211

ShepHyken

OCTOBER 13, 2021

Then you receive an update that the order has been shipped. You’ll be informed of any news that is published about them. Customers love information that gives them a sense of control. Think about placing an order with Amazon and immediately receiving an email that confirms the order is placed. Go old school and call your customer.

Real estate 260

Real estate B2B Customer Service Sales 260

kommunicate

DECEMBER 7, 2022

Last Updated on December 7, 2022 These days we talk extensively about mental health and its lasting impact on the quality of life. The good news is, as with anything, technology is increasingly playing a critical role in delivering [.]. The truth is as many as 56% of Americans fail to receive proper mental health care.

Chatbots 97

Chatbots Technology Customer Support 97

VirtualPBX

AUGUST 10, 2023

” Project Update: “Great news! ” Special Offer: “As a token of appreciation, enjoy 20% off your next purchase with code ‘SPECIAL20’ ” Tech Companies: Innovating Communication Product Update: “Exciting news! We’ve just released an update that enhances user experience.

Healthcare 98

Healthcare Call Center Accountability Surveys 98

Lumoa

FEBRUARY 17, 2022

Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! Insights widget has been updated! Our Insights widget has been updated to now have simpler options.

Accountability 83

Accountability Feedback 83

Lumoa

JUNE 17, 2022

Lumoa Product News for June 2022 Share Dashboards directly with other users! Now Admins can manually update their feedback to properly reflect where it came from and how! The post Product News – June 2022 appeared first on Lumoa. Ever been in a situation where needed to give someone else your cards? Now you can!:

Surveys 83

Surveys Accountability Feedback 83

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! Our new update makes it so that, if you are looking at a card with no previous data, we won’t display the change in score ???? The post Product News – July 2022 appeared first on Lumoa. Thanks for reading!

Feedback 83

Feedback Surveys Customer Experience Management 83

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Check out all the integrations below, or Admins can use this link to visit the Survey Hub directly and get started pulling in new data! Pull over Competitors data!

APIs 83

APIs Surveys Feedback Marketing 83

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? Lovely seeing you again, back with more exciting Lumoa updates! A new way to invite others to Lumoa Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers. The post Product News – March 2023 appeared first on Lumoa.

Surveys 83

Surveys Feedback 83

Beyond Philosophy

DECEMBER 17, 2018

Both are monopolies, and a monopoly is almost always bad news for the customer. Local water companies made the news recently when a watchdog group reported that complaints to water suppliers in England and Wales surged after a March storm left 200,000 customers without water. Water service to homes in the U.K.

Government 308

Government Customer centricity Customer Experience Customer Service 308

Lumoa

FEBRUARY 17, 2023

Lumoa Product News for February 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! New export process Previously, Lumoa exports were limited to a max of 25k feedback. The post Product News – February 2023 appeared first on Lumoa. Let’s get started! Thanks for reading!

Feedback 83

Feedback Surveys Management 83

kommunicate

OCTOBER 10, 2023

Last Updated on October 10, 2023 Artificial intelligence has been in the news a lot recently, especially since the launch of ChatGPT and Bard. Conversational AI, which is a subset of artificial intelligence, is also making incremental leaps every day. Conversational AI allows for natural conversations between humans and machines.

Healthcare 52

Healthcare 52

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? The post Product News – November 2022 appeared first on Lumoa. Hint: its a feature, not a bug.

Analytics 83

Analytics Feedback Accountability Marketing 83

Outsource Consultants

APRIL 4, 2024

Our BPO analysts update our database weekly to ensure our data is fresh and accurate to add maximum value to our clients. About Financial Times The Financial Times is one of the world’s leading news organizations, recognized internationally for its authority, integrity and accuracy.

Consulting 67

Consulting Consulting outsourcing Call Center 67

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. For example, the Conversational AI will gain the ability to provide an order update or notify the customer of a service outage in their area.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

JivoChat

DECEMBER 11, 2022

How Often Should You Update Your Content? When it comes to website upkeep, one of the most crucial factors is regularly updating the site’s content. In this regard, adding new content isn’t required (though it can help) but is encouraged. Updating Your Plugins and Software. Read on to find out.

Engineering 75

Engineering Analytics Sales Marketing 75

Nicereply

JULY 19, 2021

We have some very exciting news for all of our users. Nicereply released a brand new Rating Feed that will provide a comprehensive view of all your customer feedback in one place. The new feed provides a comprehensive view of your team & agent performance regarding customer satisfaction, effort & loyalty. Rating tags.

Feedback 98

Feedback Surveys Metrics Customer effort 98

ShepHyken

JANUARY 10, 2020

This week we feature an article by David Meerman Scott who has written a new book, Fanocracy: Turning Fans into Customers and Customers into Fans about turning customers into customers and customers into fans. He shares a couple of examples about how companies have used lying and “Fake news” to turn customers into fans.

Advertising 250

Advertising Wait times Marketing 250

ShepHyken

APRIL 25, 2022

So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both. My Comment: Next on our top 5 is a list of why your loyalty program might need an update. If you have a loyalty program, you will enjoy this list.

Customer Service 161

Customer Service B2B Surveys Best practices 161

ChurnZero

NOVEMBER 3, 2021

Customer Success tools that help you stay up-to-date on recent company news, build connections with your customers, flesh out your ideal customer persona, and gather and organize customer feedback can make all the difference. This community-based platform enables crowd-sourced updates, and it combines news into one, easy-to-read daily digest.

Advertising 98

Advertising Technology Personalization Accountability 98

Nicereply

AUGUST 5, 2021

The good news is that it is not that different in our app. Another exciting update included in the new Rating Feed BETA release is the possibility to show a rating detail. More exciting features are coming your way in the near future, so make sure to subscribe to our blog to never miss an update. Yes, they are.

Feedback 98

Feedback Surveys Accountability Management 98

Nicereply

APRIL 25, 2022

Use the new 5-star CSAT and boost your customer feedback surveys to the next level. We are very excited to share with you one of our biggest news! Try our brand new 5-star rating scale and create a new survey now. The post Product Update: 5-star Rating Scale for CSAT surveys appeared first on Customer Happiness Blog.

Surveys 98

Surveys Feedback Customer Experience 98

VirtualPBX

OCTOBER 5, 2022

You can keep it updated with the latest information, allowing people to call in and hear the latest news and information you’ve recorded onto it. They hear your recorded message of the latest updates on power restoration progress, local shelter availability, and which local stores are up and running. Conclusion.

voip 98

voip Technology Personalization 98

Outsource Consultants

MARCH 28, 2023

Our BPO analysts are continually updating our database daily to ensure our data is fresh and accurate to add maximum value to our clients. About Financial Times The Financial Times is one of the world’s leading news organizations, recognized internationally for its authority, integrity and accuracy.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Outsource Consultants

AUGUST 31, 2023

Our BPO analysts are continually updating our database to ensure our data is fresh and accurate. Paul Business Journal is a multi-platform media company providing in-depth coverage of local business communities and breaking news reaching more than 491,000 readers each week.

outsourcing 67

outsourcing Consulting Consulting Call Center 67