When Improv Meets Business

ShepHyken

Be it digital or face-to-face, today we must improvise to meet the expectations and needs of our customers. The point is that in-person, on the phone, instant chat, or any other type of interaction, the concept of Yes, And, is a great technique to create a better customer’s experience.

The People You Meet While Hunkered Down

Chip Bell

Guarding an ambush site in Vietnam required each person taking a turn remaining awake from midnight until first light when everyone was wide awake. The post The People You Meet While Hunkered Down appeared first on Chip R. Current Events corona virus COVID19 hunkered down the people you meetThree early morning trips to the local grocery store left me bomb-shelter-ready for a three-week air raid.

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Do You Know Your Virtual Meeting Etiquette?

Jive

More importantly, employees should know their virtual meeting etiquette. . Regardless of whether you’re hosting or attending, online meetings are equally critical to your productivity. This means a virtual meeting is no different than a face-to-face meeting.

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Operating on Your Personal Assumptions Can Be Dangerous

ShepHyken

with a leaky roof, worrying if it would rain and start leaking again, didn’t meet my expectation. In both of these examples, the personal assumption that each of these people had was not in sync with mine. Not long ago, I had a somewhat tenuous conversation with one of our suppliers.

The Health of the Contact Center: Are You Ready for 2019?

meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. Tweet this As customers expect a personalized experience that. meets their complex needs, agents must manage.

Improve Your Business Meetings by Going Old School

Jive

Businesses spend $37 billion a year holding unproductive meetings. But I don’t need to tell you —we experience meeting drudgery every day. How do we hold effective business meetings? What do teachers have to do with business meetings? What’s the purpose of this meeting?

How to Meet Customers’ Expectations for Hyper-Personalization

Topdown

There’s no doubt that personalization is important in today’s business world. According to the 2017 Global Consumer Pulse Research , published by Accenture, 48% of consumers expect specialized treatment for being a good customer, with 33% of those consumers who abandoned a relationship doing so because personalization was lacking. Customer Experience Customer Communications PersonalizationCustomers don’t just think of it as a nice thing to have anymore — they demand it.

#IAmAlorica: Meet Akime

Alorica

Meet Akime. He’s from beautiful Kingston, Jamaica and he has a personality to match. View his video to check out his cool charisma and dazzling dance moves. ???. Source. Blog #IAmAlorica Culture

Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2

Beyond Philosophy

As you recall, the future of interaction on social media is for a brand to respond as if it were a person, and it will likely be AI-powered in the future. The post Where AI Meets CX: Inventor of the Hashtag Shares Innovative Concepts Pt 2 appeared first on Customer Experience Consulting.

Where AI Meets CX: How Conversational Commerce Effects Customer-Driven Growth

Beyond Philosophy

In other words, conversations might start on a social media platform and lead to an email interaction, which then led to a voice or in-person interaction with a company.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

to meet customer expectations for digital service Social Media Voice of the. Are they proactive about meeting increasing customer expectations? To meet. SERVICE DUE TO TRAINING DEFICIENCIES To meet customer service. STRATEGIES To meet increasing customer.

3 Behavioural Mindsets for Accurate Content Personalization

Peter Lavers

Content personalization isn’t there just to make marketers feel good! I would suggest that content personalization is a commercial imperative in today’s world of short attention spans and rising expectations for a great user experience.

Guest Blog: How to Provide Fast and Personal Customer Support in a World that Cannot Wait

ShepHyken

This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand.

2 Things I Learned About Personal Connection From 3 Nurse Technicians

Myra Golden Media

Over the last fortnight, I’ve watched Eli and Kodjovi from Togo, Africa, and Kimberly from Claremore, Oklahoma, all nurse technicians, serve my dad with personal connection and enthusiasm. Personal Connection is Intentional.

Why You Need Personalized Customer Engagements

Totango

That’s why your enterprise needs to give customers the personalization they demand if you want to survive and grow in today’s customer-centered economy. The Importance of Personalized Customer Engagement . If you said “yes,” you know the power of personalized customer engagement. .

Study: The Health of the Contact Center

meeting customer expectations, so where is the disconnect? Given the high demands of today’s customers, if agents fail to meet service expectations, customers. Tweet this As customers expect a personalized experience that. meets their complex needs, agents must manage.

CX – Making it Personal in 2020 with Omnichannel Optimization

Upstream Works

One of the most powerful drivers of CX is making it feel personal, especially for today’s digital customers. They have grown up this way their entire lives, and for this reason, personalization is very highly valued.

5 Technologies Helping B2C Field Services Meet Consumer Demands

TechSee

To ensure they meet these challenges, Gartner predicts that by 2021, more than 50% of B2C FS organizations will rely on applications or technologies from small field service management providers. Consumers must take time from their personal schedules (losing work time, etc.)

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Six Ingredients for Meaningful and Productive Meetings

CSM Magazine

Meaningful meetings are possible, desirable, and should be the aim of every executive. But many people say meaningful meetings is an oxymoron, and they have a point. Research shows consistently that most meetings waste time and cost significant sums. When Do We Need To Meet.

How Do You Not Take Things Personally in Customer Service?

Nicereply

You will meet angry and frustrated customers that think that you are responsible for their situation. And not taking things personally can be difficult and challenging. So, all you can do is to stop taking things personally. Don’t Take It Personally.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

personal liability, and 69% expect compliance staffing costs to rise1. for something more mission-critical such as a person’s health or. no-obligation phone meeting to see how we can get you going with. If Artificial Intelligence (AI) for the overall business is a red hot.

Your Team Meetings Suck (But They Don't Have To)

Call Center Weekly

One thing I have found to be true across most companies is this shocker: contact center team meetings suck! At the beginning of my contact center career I lived through some awful team meetings. I just couldn’t take it anymore and I started the journey to improve my team meetings.

Meet the Faces of Customer Experience 2014

Customers That Stick

We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. We look forward to meeting more interesting professionals like them in 2015!

Computational Thinking, Personalized Learning & More

FreshGrade

A venture-funded startup, AltSchool, has developed software to that lets students and teachers organize, personalize, and navigate their personalized learning just as they can music playlists. “If personalized learning is going to have impact across the board, it will have to grapple directly with the fact that a lot of the needs children and young people bring into the classroom cannot be met by a new model of pacing.” Busy week? We’re here to help.

Computational Thinking, Personalized Learning & More

FreshGrade

A venture-funded startup, AltSchool, has developed software to that lets students and teachers organize, personalize, and navigate their personalized learning just as they can music playlists. “If personalized learning is going to have impact across the board, it will have to grapple directly with the fact that a lot of the needs children and young people bring into the classroom cannot be met by a new model of pacing.” Busy week? We’re here to help.

Personality Traits That Inspire the Most Teamwork

Toister Performance Solutions

The HR department used a pre-hire personality assessment to screen all applicants. A few months ago, I wrote about the danger of using personality assessments to screen job candidates. You'll often see indicators of a person's dependability.

What Every Marketer Needs to Know about Brand Image, Equity, Personality & Archetypes

C3Centricity

It is what your customers think it is; its brand image, personality and its value to them. I was lecturing at Miami University a couple of weeks ago on brand image and personality. And this is where image and personality play vital roles. Brand Personality & Values.

The Power of the Last and Lasting Impression

ShepHyken

Nayeli shared that Encore has a relentless focus on customer service, and part of their customer experience includes a “departure meeting” where they can personally thank clients and get feedback on the event they helped produce. It’s personalized.

Meet Hero Digital at Adobe Summit 2019

Hero Digital

Visit the Hero Digital booth (#131) in the Community Pavilion, where you can customize your experience by taking a voice-activated quiz that matches one of our tote giveaways to your personality. It was as if there was a personal shopper.

Carvana: CX And Car Buying Finally Meet!

CX Accelerator

There is a special loyalty factor achieved when you combine convenience with a fun, unique brand personality. How Carvana is leveraging customer experience principles to revolutionize the process of buying a car.

Living Room Realty: Meeting Customers Where Their Obsession Is

AskNicely

She put together a team that was ingrained in the community — meeting people where they lived. By sharing the story of a single mom who put herself through nursing school so she could buy her two kids a home, they helped people connect on a personal level. “If

Is Omnichannel and Personalization Mutually Exclusive

Jacada

Omnichannel and personalization – and never the twain shall meet. Is the desire to deliver a true omnichannel contact center offering at odds with the idea of providing a truly personalized customer experience?

Meet the Team: Justin Gregory, Director of Implementations

EPIC Connections

It’s no surprise that Justin Gregory’s personal theme song is the 1982 smash hit “Eye of the Tiger” by American rock band, Survivor. As EPIC’s Director of Implementations, Justin’s personal character and drive rings true even in his professional motto: Help others win. Meet the Team

Want to be successful? Solve Your Customers’ Problems

ShepHyken

Why does a person want a fancy red sports car? It might be congruent with the customer’s lively personality. The answers give me great insight into solving my client’s problems and needs for a program that will meet (ideally exceed) their expectations.

Meet the CallSource Team: An Interview With Josh Oosterhof

CallSource Insights

Between emails, calls and in-person discussions, I connected with them over 60 times in 2 years. The post Meet the CallSource Team: An Interview With Josh Oosterhof appeared first on CallSource.

Be Personal, Not Pushy: How AI is Transforming B2B Selling

bold360 Blog

Sales reps were the main source of product information, guiding prospects toward a purchase via phone conversations and in-person meetings. Today’s B2B buyers shop for business solutions just like they shop for personal products. What’s particularly powerful about chatbots is their ability to deliver personalized, relevant content to website visitors based on demographic and location data, browsing history, and pages they’re visiting on your site.

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7 Tips for Better SAAS Board Meetings

AskNicely

So don’t come into the board meeting as the external CEO, being the “everything is rosy” cheerleader. 4: It’s Not Personal If It’s Planned. There’s less room for personal questions of work ethic or debate about direction.

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