VirtualPBX
NOVEMBER 3, 2023
Yesterday afternoon, VirtualPBX hosted a “Connecting the Dots: Business Integration Basics Webinar” with CMO Rachel Anderson. During the webinar, Rachel gave a primer on what webhooks are and how they can be employed. During the webinar, Rachel gave a primer on what webhooks are and how they can be employed.
Peter Lavers
JULY 7, 2021
Peter Lavers recently took part in this webinar with Amanda Cromhout, CEO of South Africa’s leading loyalty programme experts, Truth. Should your company’s loyalty programme be more about your culture than your marketing tactics/operations/ROI? You can listen to the webinar by clicking here.
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Peter Lavers
MAY 18, 2021
Our founding director Peter Lavers will be participating in the next Truth Customer Loyalty webinar on 2 June, 2pm BST. You are invited to join Truth’s CEO Amanda Cromhout as she debates with Peter, who is a renowned Customer Management and Customer Experience consultant and influencer.
Jon Arnold
APRIL 24, 2023
They run regular virtual webinars, and I’m going to be the presenter for the next one, which is this week - Thursday, April 27 at 1pm ET. The webinar is generally for members-only, but am sharing here because John will consider non-member requests on a case-by-case basis.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review. In this webinar, you will learn: The importance of customer appreciation. The best customer experiences go beyond the sale. How to make your customer *want* to spread the word. 3 ways to thank a customer that actually work.
VirtualPBX
AUGUST 15, 2023
Over the past three months, VirtualPBX has hosted a comprehensive Business SMS Webinars Series, covering a range of topics crucial for businesses looking to incorporate SMS seamlessly into their strategies. Webinar 4: Opt-out Understanding the opt-out process and its seamless integration with SMS registration were central themes.
VirtualPBX
MARCH 10, 2022
This week we discussed why VirtualPBX provides the perfect partnership in our “Becoming a High-Earning VoIP Partner” webinar. The partner webinar recap is available for viewing now. Most importantly, for nearly 20 years, VirtualPBX has utilized forward-thinking leadership to stand out in today’s competitive market.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future. He will share with you: Market research on the shifting labor market. How to apply 2023 technology trends to your company's current demands.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick. 6 Ways to Make Your Employees More Human.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
With this paradigm shift in buyer behavior, the partnership between the Chief Customer Officer (CCO) and Chief Marketing Officer (CMO) has become critical for organizations. Join us Thursday, August 25 at 12PM ET for this exciting webinar. How to effectively engage and optimize your customer experience.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. Go-live is just the beginning: Best practices to optimize customer engagement.
Speaker: Zak Haitkin, Localization Manager
Organizations need to ensure that their brand is experienced as intended if they want to have an influence on the global market and increase overall satisfaction. In this exclusive webinar with localization manager Zak Haitkin, we'll dive into: The key differences between translation, interpretation, localization, and transcreation.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers. In this webinar, we’ll discuss the state of agent attrition and delve into reasons for employee burnout. Unfortunately, these measures act more as a band-aid providing temporary relief, rather than a long-term solution.
Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics
Join Sheila McGee-Smith, contact center industry analyst and No Jitter blogger, along with Elizabeth Magill, the Senior Director of Product Marketing at Cyara, as they discuss tried and true best practices for avoiding the potential pitfalls of CX migration. The top 5 tips for successful contact center cloud migrations.
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