SmartKarrot

JUNE 3, 2021

As a SaaS business company, you need to do more than just serving the customers. SaaS marketing is important to achieve success. A good SaaS marketing plan is necessary to improve brand reach. You can build a SaaS partner program to get better success. Most of the successful SaaS businesses are built on partnerships.

B2B 10

B2B SaaS Sales Metrics 10

ChurnZero

OCTOBER 6, 2020

With the help of alerts, CSMs & Account Managers are also notified as customers move from one journey phase to another. Affise is a performance marketing platform that helps marketers to run and analyze their campaigns and interact with affiliates. Advocacy Hero – Sales Boomerang .

Banking 40

Banking SaaS Entertainment Customer advocacy 40

aircall

AUGUST 16, 2018

Successful B2B sales can be an indirect, multi-step process. While preferences and personalities will naturally vary, getting to know someone who’s been — and currently resides — on the opposite end of this sales equation is a huge advantage. Aircall’s VP of Marketing, Jeff Reekers, is an experienced marketing (and sales) professional.

Sales 90

Sales B2B Analytics Marketing 90

Help Scout

AUGUST 8, 2018

Here’s our playbook for managing a price rise with the utmost care, including cutting-edge research and examples of both the right and wrong way to communicate the hike in a letter to your customers. How to raise prices with a spirit of generosity. These results may seem intuitive from an e-commerce perspective.

Banking 40

Banking SaaS Accountability Engineering 40

SmartKarrot

JUNE 21, 2022

Grow and manage a team with impact in mind, seeking to maximize ROI and value for customers. Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Build a team structure that is both efficient and creates growth opportunities for existing employees.

Enterprise 3

Enterprise SaaS Technical Support Accountability 3

Kayako

MARCH 21, 2022

No matter how much information companies provide before the sale, most customers will still need help. Developing a customer success management solution is essential to customer service excellence. A strategy based on five fundamental vectors is vital for the highly competitive fields of telecom, health care, SaaS, eCommerce, and more.

Customer Service 117

Customer Service Metrics Surveys Healthcare 117

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. Triptease is a SaaS startup based in the United Kingdom.

SaaS 10

SaaS Advertising B2B Transportation 10

ChurnZero

OCTOBER 12, 2021

They also completely revamped their internal processes to improve the customer transition between the Sales team and the Customer Success team. This insight equipped their Implementation Manager to bring problems and solutions to their team meetings where they could easily iterate the process. Onboarding Hero – VAIRKKO.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

ChurnZero

OCTOBER 12, 2021

They also completely revamped their internal processes to improve the customer transition between the Sales team and the Customer Success team. This insight equipped their Implementation Manager to bring problems and solutions to their team meetings where they could easily iterate the process.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. B2B business leaders can use this process to learn about specific customer pain points, which will help them improve and personalize the various stages of the sales process. This should be made clear in pre-sale conversations with customers.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10