Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri.

Management 182

Management Customer Service Consulting Consulting 182

Callminer

MAY 10, 2020

A panel of management professionals addresses the best way for customer service / experience managers to handle a disgruntled employee.

Management 344

Management Customer Service Customer Experience 344

SQM Group

JANUARY 11, 2024

Agent Self-Service can reduce workforce management, which can be cumbersome and take up time that could otherwise be put towards agent training or team development.

Self service 80

Self service Management 80

Win the Customer

DECEMBER 11, 2023

For senior service managers, the ability to understand, measure, and enhance customer engagement is pivotal. In this regard, specific key indicators stand out as crucial focal points for senior service managers aiming for triumph in CX management.

Customer Experience 69

Customer Experience Management Journey mapping Customer centricity 69

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. Automated workflows and integration of management systems has meant that two, full-time staff members have been redeployed within the business equating to a saving of around £60,000 per annum.

Management 52

Management Engineering CRM Finance 52

3CLogic

APRIL 10, 2024

A digital-first approach lies at the core of every contact center’s transformation strategy, yet solely relying on digital channels risks damaging your customer service. In this article, we’ll explore how to streamline service management by adopting an omnichannel engagement workspace.

Management 64

Management Call Logging CRM Call flow 64

Callminer

MARCH 5, 2020

We reached out to a panel of hiring managers to find out which interview questions are most useful when interviewing for customer service managers.

Management 182

Management Customer Service 182

Ansafone

AUGUST 12, 2022

When managing a property, you can expect to receive calls at all hours of the day or night. In order to maintain a balanced life, property managers are now seeking Property Management Answering Services to help maintain all aspects of their business. Benefits of an Answering Service for Property Management.

Answering services 118

Answering services Management outsourcing Contact Center 118

Momentum Telecom

MARCH 2, 2024

However, many business leaders aren’t sure if managed SD-WAN or a DIY solution would be best for their company. While an estimated 77% of businesses with SD-WAN use a fully managed or co-managed solution ,1 the right option will ultimately depend on your organization’s needs. What Is Managed SD-WAN?

Management 52

Management Analytics Technology 52

Callminer

MAY 11, 2020

When employees exhibit disgruntled behavior, it’s concerning for managers. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute to a stressful working environment for the whole team. Meet Our Panel of Customer Service & Customer Experience Managers: Anh Trinh.

Management 273

Management Customer Experience Customer Service Coaching 273

Cisco - Contact Center

APRIL 11, 2023

Automation is essential for Managed Service Providers (MSPs) to scale their operations to the ever increasing demands of digital business. Automation helps to improve operational efficiency, mitigate… Read more on Cisco Blogs

APIs 97

APIs Management 97

Eptica

NOVEMBER 18, 2022

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Share this page on: Tweet.

Management 126

Management Customer Service Best practices Chatbots 126

Cisco - Contact Center

FEBRUARY 14, 2024

Cisco Live EMEA 2024 is now in the books—what an incredible four days! The atmosphere was alive with the anticipation of the innovation and opportunity that lies ahead of us. Our partners are i… Read more on Cisco Blogs

Management 105

Management 105

Playvox

JULY 31, 2023

When thinking about workforce management (WFM), often people think of forecasting and scheduling. However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. What Is Employee Self-Service? Ensuring that employees can be a part of managing their schedule has big benefits.

Self service 85

Self service Management Coaching Contact Center 85

Call Experts

APRIL 27, 2023

Maximize your potential as a property manager by unlocking more time to focus on expanding your business instead of answering mundane tenant calls – discover the incredible benefits of a property management answering service today! A Property Management Answering Service Supports Efficiency and Customer Satisfaction.

Answering services 52

Answering services Management outsourcing Revenue potential 52

Momentum Telecom

SEPTEMBER 26, 2022

Discover the benefits of working with a managed cloud services provider like Momentum. The post Managed Cloud Services: The Secret to Successful Cloud Adoption appeared first on Momentum Telecom. It’s crucial for businesses to find the right partner to help guide you along your cloud journey. Download Infographic.

Management 98

Management Technology 98

Cisco - Contact Center

APRIL 12, 2024

IT related outages and performance issues can inflict significant financial and operational harm on businesses, especially in critical sectors such as finance, healthcare, and e-commerce. These IT… Read more on Cisco Blogs

Finance 98

Finance Healthcare Management 98

Kayako

JULY 28, 2022

Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. Why do people prefer self-service? Are you ready to deliver Friction-Free Customer Service?

Management 98

Management Customer Service Self service B2C 98

Help Scout

AUGUST 12, 2021

Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. For customer-centric businesses , thoughtfully considering where and how to offer service on social media channels is an important step in defining and delivering a consistent, high-quality customer experience.

Customer Service 145

Customer Service Management Enterprise Accountability 145

Cisco - Contact Center

OCTOBER 5, 2023

Managed services are an essential and fast-growing part of the security market, growing 14% annually. This presents new challenges for you, including onboarding vendors, driving customer acquisition,… Read more on Cisco Blogs

Management 94

Management Marketing SaaS 94

Real Blue Sky

SEPTEMBER 12, 2023

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. That’s why it can pay to use a customer service vendor management expert. Inconsistent service quality.

outsourcing 105

outsourcing Management Customer Service Contact Center 105

ProProfs Blog

MAY 6, 2020

Though there is nothing wrong with the rise in the popularity of remote working, managing remote teams makes the job of a manager challenging. But then again, is managing remote teams similar across various departments? What makes managing a remote customer service team so daunting?

Management 162

Management Customer Service Best practices Entertainment 162

Momentum Telecom

JANUARY 28, 2022

Wouldn’t it be great if you could find a trustworthy service provider that covered all your needs? At Momentum Telecom, we strive to eliminate the hassle of reaching out to different managed cloud service providers. We also offer top-notch managed network services and contact center solutions. Advanced Services.

Management 98

Management contact center solutions Contact Center CRM 98

CSM Magazine

APRIL 16, 2024

Well, on-demand services offer a lifeline for the perpetually busy. Stick around as we comb through these twelve tips on using real-time services to efficiently manage your busy lifestyle. On-demand services can take over to give you back hours. ” dilemma with a strategic meal service. How do you keep up?

Management 52

Management Transportation outsourcing Personalization 52

Cisco - Contact Center

SEPTEMBER 27, 2023

In our rapidly evolving digital landscape, organizations face countless challenges, from thwarting increasingly sophisticated cyber criminals, to meeting ambitious sustainability targets, to adapting… Read more on Cisco Blogs

Management 96

Management 96

Momentum Telecom

OCTOBER 24, 2022

You may be familiar with a small subset of Momentum’s services – but you and your customers can benefit from knowing about our role as a managed cloud service provider. Your reputation is linked to your partners’ reputations – so you only want to partner with experienced and reliable managed cloud service providers.

Management 98

Management Interactive Voice Response CRM Technology 98

Myra Golden Media

NOVEMBER 6, 2020

I partnered with GetFeedback by SurveyMonkey to help you manage customer service during the COVID-19 Holiday Season. Besides the usual increase in web traffic, call volume, and longer business hours, customer service and support reps will need to be ready for the pandemic’s impact on the customer experience.

Customer Service 136

Customer Service Management Customer Experience 136

CSM Magazine

AUGUST 5, 2022

Customer service managers are responsible for overseeing customer service in an organization. Customer service manager jobs are typically available in large organizations that have a customer service department. Some customer service manager positions may also be available in small businesses.

Customer Service 99

Customer Service Management Government Time management 99

TechSee

SEPTEMBER 9, 2020

They want to communicate on their preferred channels, receiving personalized content and proactive services. Organizations are therefore leveraging data to deliver personalized one-to-one service, in line with current expectations and evolving needs, from raising families to special care. Core Challenges. The Visual Gap.

Management 145

Management Engineering voip outsourcing 145

TechSee

NOVEMBER 26, 2020

Now more than ever, many businesses are searching for effective ways to improve field service. Augmented reality (AR) has many applications in field service management; below we present four practical applications that align with the four main operating models outlined by Gartner. Augmented Reality and Field Services.

Management 109

Management Automotive Accountability Self service 109