Steve DiGioia

MARCH 30, 2020

As I’ve mentioned before, I’d rather act and make decisions based on the facts at hand than sit idle and wait for some arbitrary sign of approval later. You see the early warning signs. Is this magic? Every step we take is a learning process and we adjust as needed. You’ve Seen This Before. Of course not.

Morale 222

Morale Personalization Customer Service 222

ShepHyken

OCTOBER 12, 2016

If your customers are willing to give you their email address or mobile phone number for you to text them – or if they sign up to follow you on a social channel – then you had better make it worth their while to do so. I fell in love with the magic and circus poster books. That’s 365 – and every fourth year 366 – messages.

Customer Service 334

Customer Service Customer Experience Marketing 334

Beyond Philosophy

DECEMBER 12, 2016

Loyalty Programs with special promotional offers ; these incentives influence 93% of customers to sign up. Customers expect easy return options, real incentives for bothering to sign up for a loyalty program, and that you know the difference between them, a loyal customer making a legitimate purchase and an imposter.

Consulting 392

Consulting Consulting Sales Customer Experience 392

Beyond Philosophy

MARCH 16, 2015

I see seven signs of failure for CX that I saw with CRM, represented in common statements I hear, including: “This IT system, will solve all my problems.”. The big IT companies are coercing organizations to believe all they have to do is buy an IT system and their Customer Experience will improve by magic. Are you sure?

CRM 305

CRM Employee engagement Customer retention Customer Experience 305

ShepHyken

MARCH 15, 2021

Shaun Belding) Organizations around the world have been scrambling to capture some of this magic. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. How to Deliver Memorable Customer Experiences in a Post-Pandemic World | We Are Forever Changed by Joseph Michelli.

Customer Service 329

Customer Service Customer retention Customer Experience Technology 329

CustomerSuccessBox

JUNE 15, 2021

One point that is stressed multiple times in several places is to get a signed renewal 30 days prior to the contract end date. But there’s no foolproof renewal plan alone which sort of helps you do something magical in the last 30 days. Playbooks are your recipes of rules to follow. The Renewal plan. Conclusion.

SaaS 52

SaaS B2B Best practices Customer Experience 52

Myra Golden Media

AUGUST 8, 2017

Look at the magic Christina worked with me today! If you’re not yet subscribed, sign up here. This week, I’m filming video training for a client in Southern California. Each morning before we shoot, I get treated to makeup art by Christina, a talented, gorgeous and charismatic makeup artist. Christina to the left. Was This Helpful?

Customer Service 136

Customer Service Customer Experience 136

360Connext

MARCH 1, 2022

But I’ve come to realize many leaders believe customer experience is magic. I believe customer experience is not magic. .” These goals, while aspirational, are not really meaningful to the business overall, to the other leaders in that organization, and perhaps most tellingly to the customers they serve. It’s a habit.

Customer Experience 72

Customer Experience Government Sales Customer centricity 72

Toister Performance Solutions

AUGUST 5, 2021

I had just discovered the magic of a real, heartfelt apology. That's the lesson I learned that day when my heartfelt, effusive apology magically transformed an angry customer into my advocate. Sign up and get a guide to 10 amazingly simple customer service techniques. It's okay," the customer said. These things happen.

Personalization 85

Personalization Customer Service 85

Chip Bell

SEPTEMBER 8, 2020

There were countless moments of disappearing into a different world where partnerships rendered magical moments and amazing results. I have been in the room when the union of ingenuity and connectiveness yielded magic. If you would like your bulk copies signed by me, you can order them directly from me here. .

Coaching 80

Coaching Customer Service Customer Experience 80

Talkdesk

NOVEMBER 13, 2018

If you couldn’t make it to our third annual event, or simply want to relive the fun, read on for our top 15 magical moments from Opentalk18. Book Signings – We were fortunate to have many industry experts at our event – as well as their books!

Entertainment 78

Entertainment Benchmark Self service Contact Center 78

Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. The MSP market has become extremely competitive and customer service matters a lot in providing a competitive edge. Read on and thank us later.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Beyond Philosophy

JULY 28, 2015

He said, “With respect (which really means they don’t respect me), these contracts are signed hundreds of times per day.” However, we received no letter of confirmation or thanks for ordering the car–no sign of appreciation or documentation of any kind. Brands are a fluid concept that can be destroyed in an instant.

Finance 299

Finance Advertising Sales Surveys 299

delighted

JULY 27, 2021

Delighted PMF surveys are not the magic bullet to achieving product/market fit, but they will make the journey that much easier – the Delighted way. Sign up for a free trial to start sending PMF surveys. There’s no sugarcoating the fact that achieving and maintaining product/market fit is a constant struggle. New to Delighted?

Surveys 98

Surveys Marketing APIs Feedback 98

JustCall

OCTOBER 22, 2023

Contact centers are based on catering to customers’ needs and queries. Their whole operation is user-centric and can make a huge difference in a company’s performance. After all, your business can only succeed if your customers are happy with your products and service. Only then would there be an increase in customer satisfaction.

Contact Center 52

Contact Center Contact center software Abandon rate Analytics 52

Toister Performance Solutions

OCTOBER 14, 2021

My first job was in a clothing store. It was a great place for a high school kid like me to learn new skills. I started in the men's department, but was eager to learn everything I could. She was investing in my development because it made me a more valuable employee. Budgets were tight, and my boss didn’t have the luxury of frivolous training.

Management 71

Management Sales Customer Service 71

Toister Performance Solutions

OCTOBER 7, 2021

They secretly hope the consultant will tell them they're doing everything right and share one magic secret that can change everything. Sign up and get a guide to 10 amazingly simple customer service techniques. Companies that hired any customer service consultant were struggling to see any gains. They were: Focused on a specific goal.

Consulting 71

Consulting Consulting Customer Service Feedback 71

Steve DiGioia

DECEMBER 5, 2016

But as time passes many forget their original stated intent and lean more toward reducing payroll, lowering operational/product costs and finally to increasing profit as their primary goal. Recently I had the pleasure of interviewing many leaders in the business world and customer service industry. Long term that can be a mistake. Bob Thompson.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

Fonolo

SEPTEMBER 12, 2017

Simply put, replacing hold-time with a call-back is the closest thing to a “magic bullet” that you’ll find in the call center world. 7 Signs Your Call Center Needs a Call-Back Solution. If your company has long wait times, and if you don’t have the budget to staff up, you should consider adding a call-back solution.

Abandon rate 143

Abandon rate Call Center Contact Center Benchmark 143

GetFeedback

SEPTEMBER 24, 2018

The way people buy has changed, but unfortunately most businesses are still trying to sell things the old way. Not too long ago Google brought out the term ZMOT, which refers to the point in the buying process when the consumer learns about a product before the seller even knows about them. First Impression: Brand content.

Surveys 68

Surveys Advertising Marketing Analytics 68

ijgolding

MAY 23, 2017

Last year, I had real pleasure in writing a post about ‘making the customer experience magical – the power of surprising and delighting customers’ If ever there were fodder for the ‘eye rollers’, this headline absolutely nails it!! You will have to read the article to find out exactly how it came about.

Customer Experience 91

Customer Experience Customer centricity Personalization Employee engagement 91

JustCall

APRIL 3, 2024

A surge in call volume is always good news for your business. It shows more customers are interested in your product or service. But, it also leads to chaotic calls and handling long call queues for customer support and sales teams. Reports highlight that 83% of callers would avoid a company after a bad brush with the company’s IVR system.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

Totango

OCTOBER 27, 2021

Tempting as it may be, using an Ouija board, a magic spell, or saying their name three times won’t bring your customer back from the Great Beyond (FYI: these things never end well in the movies either). Being ghosted by a client – especially one that you’ve put a lot of time and effort into nurturing. Whatever the reason, being ghosted hurts.

Metrics 93

Metrics Enterprise Personalization Management 93

Jon Arnold

FEBRUARY 20, 2019

That’s great representation, and as diversity goes in Silicon Valley, it’s a very good sign. I’ll tip my hat to the new constitution Take a bow for the new revolution Smile and grin at the change all around… You know the rest. I attend many conferences as an analyst, and have been to vendor events each of the past two weeks.

Enterprise 75

Enterprise Contact Center Technology Marketing 75

AWS Machine Learning

JANUARY 9, 2024

Sign up with your email if you don’t already have account. After you sign up for your Hugging Face account, log in to visit [link] to create a read access token. With the rapid adoption of generative AI applications, there is a need for these applications to respond in time to reduce the perceived latency with higher throughput.

APIs 109

APIs Engineering Accountability Gamification 109

Hello Customer

MARCH 15, 2023

The ins and outs of ISAAC’s category grouping After ISAAC has worked its magic and tailored the analysis to your specific industry, it’s time to take it one step further and bundle ISAAC’s default categories into new and personalized ones. Want to make changes to your category groups? Let’s make this more concrete. What’s in it for you?

Feedback 52

Feedback Transportation Personalization Consulting 52

Nicereply

MARCH 23, 2021

You can sign up for his super helpful weekly customer service tips on his website. Having a well-rounded collection of sources can help your team identify new opportunities for improvement and up your customer service game. Plus, it’s really nice to be inspired every now and then! Read his eloquent thoughts on customer service on his blog.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

Totango

OCTOBER 27, 2021

Tempting as it may be, using an Ouija board, a magic spell, or saying their name three times won’t bring your customer back from the Great Beyond (FYI: these things never end well in the movies either). Being ghosted by a client – especially one that you’ve put a lot of time and effort into nurturing. Whatever the reason, being ghosted hurts.

Metrics 73

Metrics Enterprise Personalization Management 73

Mindtouch

JUNE 2, 2017

Every time a customer signs up with us, they are launching their own experience. When someone signs up as your customer, they make a decision based on their own needs and purposes. Slack simplifies the login by offering a Magic Link via email when you join a group. And it starts with a good customer launch plan. A Welcome Email.

Construction 59

Construction Marketing Sales Customer Experience 59

Education Services Group

AUGUST 16, 2022

If we started using them to facilitate critical conversations even earlier (like during the late stages of the sales cycle, before the contract is even signed), we could help Sales engage better, improve the likelihood of closing the deal, and increase up-sell, renewals, and customer retention. In what format?

Sales 52

Sales Best practices Customer retention Accountability 52

Amity

JANUARY 8, 2018

Don’t sign bad fit customers. There is no magic bean you can plant to grow customer connection, so you have to be very deliberate about how to keep your teams in touch. It’s not always going to be immediately obvious when a customer falls into the category of a “bad fit” customer. Intentional Churn is okay!

Morale 100

Morale Metrics Feedback Sales 100

Avaya

DECEMBER 21, 2016

Illustrating the true magic of Christmas, this will be the 61 st consecutive year that eager and anxious little boys and girls call the NORAD hotline (1- 877-HI-NORAD) to pepper operators with vital questions covering everything from Santa’s arrival time, to the speed of his sleigh, to the amount of cookie weight he gains throughout the night.

Government 55

Government Contact Center Technology Personalization 55

Totango

OCTOBER 27, 2021

Tempting as it may be, using an Ouija board, a magic spell, or saying their name three times won’t bring your customer back from the Great Beyond (FYI: these things never end well in the movies either). Being ghosted by a client – especially one that you’ve put a lot of time and effort into nurturing. Whatever the reason, being ghosted hurts.

Metrics 62

Metrics Enterprise Personalization Management 62

JivoChat

JULY 6, 2022

200 Phrases for Instagram Bio. The phrase for Instagram Bio you choose to put in your profile is significant because it can be the first impression someone will have of your page. It can define if they will want to follow you, or get to know more about your brand. . What is an Instagram Bio? It’s a small and effective bio. . Gifted napper.

Construction 75

Construction Personalization Sales 75

CSM Magazine

DECEMBER 20, 2019

Or she might say, “sign here” or the overused “I need your John Hancock.” ” “Make it a magical day!” Do you have a natural gift to start a conversation? Many of us in the customer service world are quite adept at it. But how good are you at ending conversations? . Anita gets your food.

Customer Service 52

Customer Service Personalization 52

JivoChat

AUGUST 18, 2022

33 - Look for the magic in every moment. Probably, you have already taken a great picture or recorded an amazing reel, but got stuck when publishing it because you didn’t know what to write in the caption to make it interesting, and aligned with the image content. Looking for references is a good way to find inspiration. 6 - Scroll ?.

Construction 75

Construction Metrics 75