Totango

MAY 17, 2022

Integration with other areas of your business for seamless coordination between your sales department and other relevant departments, such as marketing and customer service. SAP Sales Cloud. It integrates with many other popular apps, including Zoho’s business suite apps. SAP Sales Cloud. Salesforce CRM. HubSpot CRM.

B2B 79

B2B Sales CRM Enterprise 79

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers.

Enterprise 112

Enterprise Best practices Feedback Education 112

CSM Magazine

MAY 10, 2022

Integration brings advanced speech and text analytics into an intelligent, connected customer service platform to help organizations understand the sentiment, emotion and effort behind every customer interaction. The integration will be generally available in the second half of 2022 to SAP Service Cloud and Qualtrics XM Discover customers.

Contact Center 52

Contact Center Upselling Engineering Feedback 52

AWS Machine Learning

JUNE 15, 2022

Customers use SAP ERP Central Component (ECC) to manage planning for the manufacturing, sale, and distribution of goods. The sales and distribution (SD) module within SAP ECC helps manage sales orders. SAP systems are the primary source of historical sales data. Solution overview. The following diagram illustrates this workflow.

Engineering 75

Engineering Sales Enterprise Management 75

3CLogic

JANUARY 9, 2024

The answer lies in embracing advanced contact center technologies that seamlessly integrate AI and automation capabilities within your existing solutions and workflows. Integrate AI and Automation for Operational Efficiency The integration of AI and automation is pivotal in the optimization of operational efficiency.

Contact Center 52

Contact Center Interactive Voice Response Self service CRM 52

3CLogic

APRIL 10, 2024

More specifically, we’ll dive into how to handle calls from ServiceNow by harnessing the power of a native Computer Telephony Integration (CTI), such as 3CLogic’s CTI , enabling voice interactions from within your existing workspace. What is Computer Telephony Integration (CTI)?

Management 64

Management Call Logging CRM Call flow 64

Mindtouch

JANUARY 10, 2020

How do organizations serve their customers better within the SAP Service Cloud ecosystem? That’s the leading idea behind SAP Service Moments , a new app designed to “create perfect service moments across all touchpoints.” The mission: enable customer service excellence throughout the journey for SAP customers.

Self service 62

Self service Engineering Customer Experience Management 62

CSM Magazine

DECEMBER 12, 2023

Deep integrations with Salesforce and SAP provided agents with a 360-degree customer view for more personalised service. Additional custom APIs enabled tighter integration with ENGIE’s other applications. The company also implemented over 2,000 SIP channels to support ENGIE’s voice-heavy operations.

Abandon rate 52

Abandon rate Interactive Voice Response APIs Self service 52

Cincom

JUNE 28, 2023

Challenges Faced by Brother One of the major challenges Brother faced was the fragmentation between its Sales (SFDC) and Manufacturing (SAP) systems. By implementing Cincom CPQ, Brother was able to seamlessly link Salesforce and SAP, enabling smooth collaboration between the Sales and Manufacturing departments.

Sales 40

Sales Marketing 40

Cincom

JUNE 28, 2023

Challenges Faced by Brother One of the major challenges Brother faced was the fragmentation between its Sales (SFDC) and Manufacturing (SAP) systems. By implementing Cincom CPQ, Brother was able to seamlessly link Salesforce and SAP, enabling smooth collaboration between the Sales and Manufacturing departments.

Sales 40

Sales Marketing 40

3CLogic

FEBRUARY 7, 2024

If your contact center isn’t embedded within your CRM or service management platform — such as ServiceNow or SAP — it’s time to raise an eyebrow. Instead of exporting customer data to a new platform, an integrated AI solution accesses data directly through your system of record to match an incoming inquiry with a contact record.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

CSM Magazine

OCTOBER 21, 2021

Easier SAP output management administration . Columbus version 9 introduces a new gateway for handling business-critical communications from SAP applications. The new SAP Express Gateway operates as a ‘black box’ process to manage printing and digital delivery of SAP communications output with no need for administrator intervention.

Personalization 52

Personalization Management Real estate Enterprise 52

CSM Practice

DECEMBER 7, 2020

The Advisory Board is composed of senior executives from such leading companies as SAP, Oracle, Gainsight, and Linkedin. According to Chris Singh of SAP, “It’s an honor to become part of such a dynamic, accomplished group. Irit Eizips also sits on the Board. It’s an exciting moment for this sector.”

Chief Customer Officer 81

Chief Customer Officer Upselling SaaS Consulting 81

Totango

NOVEMBER 6, 2020

When SAP, one of the world’s largest enterprise software companies, went in search of a way to improve customer retention and expansion, they chose a data-driven customer engagement model. Knowing this, SAP pursued a three-step customer-centric approach , guided by data: Understand the customer. Turn understanding into action.

Customer centricity 48

Customer centricity Enterprise Customer retention Metrics 48

3CLogic

MARCH 8, 2023

I see 2023 as the year of consolidation,” says Kiran Karadi, VP of Product Management at SAP Service Cloud. No customer ever wants to be exposed to the complexity of your organization,” says Nitin Badjatia , SVP Product Marketing and Solutions Management for SAP Sales Cloud and Service Cloud. Are we getting value from this license?

Self service 52

Self service Surveys SaaS Customer Experience 52

Totango

OCTOBER 12, 2018

We’ve had a very busy week full of exciting news at the Totango HQ and in Barcelona attending SAP CX Live! . Second, we recently shared the news about integrating our solutions with SAP to enable the customer-centered enterprise. Our CEO also spoke at SAP CX Live about his vision of the Customer Centered Economy.

Best practices 48

Best practices Enterprise Customer centricity Analytics 48

Totango

OCTOBER 12, 2018

We’ve had a very busy week full of exciting news at the Totango HQ, and in Barcelona attending SAP CX Live! . Second, we recently shared the news about integrating our solutions with SAP to enable the customer-centered enterprise. Our CEO also spoke at SAP CX Live about his vision of the Customer Centered Economy.

Enterprise 48

Enterprise Best practices Customer centricity Analytics 48

3CLogic

APRIL 17, 2023

Having an IVR that is siloed from your organization’s primary system of record, like ServiceNow or SAP , limits flexibility and puts control of the customer journey into the hands of someone who may not be responsible for managing the customer experience or who may not have CX as their top priority.

Interactive Voice Response 52

Interactive Voice Response Self service CRM Engineering 52

JivoChat

MAY 29, 2023

Some CRM software come with AI integrated. Marketing Integration A good free CRM should offer marketing tools, so you will be able to manage campaigns and analyze their performance through the platform. Observe if the CRM you are choosing allows you to integrate with your website, email, SMS, and social media.

CRM 75

CRM Sales Analytics Marketing 75

Beyond Philosophy

MAY 11, 2016

Boardrooms across the world are shuddering as the Panama Papers are put online, allowing both employees and Customers to view their integrity – or lack of it! This is another reputational issue which affects the engagement of employees and Customers.

Consulting 275

Consulting Consulting Healthcare Customer emotions 275

JivoChat

MAY 17, 2023

In the implementation process, you are going to do it manually, but after it, the CRM must be able to integrate with other tools to keep track of your leads and customers’ activities automatically. Observe if the CRM you are choosing allows you to integrate with your website, email, SMS, and social media.

CRM 75

CRM Sales Analytics Marketing 75

ShepHyken

JANUARY 27, 2017

2017 looks to be an important year for the four major CRM players (Microsoft, Salesforce, SAP, Oracle) as they continue to innovate their products and compete for market share. For customer service agents, a CRM contains case records, customer prioritization, resolution deadlines, and omnichannel integration, all in one centralized location.

Technology 229

Technology Customer Service Management CRM 229

Mindtouch

MAY 5, 2016

As a niche consulting firm, Knack Systems specializes in SAP CEC services, helping organizations optimize sales, service, marketing, and eCommerce capabilities. Sandeep Arora , COO of Knack Systems, always makes sure that when his company consults for an SAP account, they first take a look at how the customer experience is being observed.

Self service 80

Self service Consulting Consulting Sales 80

Mindtouch

DECEMBER 6, 2017

Marcus Ruebsam, Senior VP, Global Head Solution Management, SAP. Panel with Oracle, Cisco, MindTouch, SAP Hybris, and Adobe. Johann Wrede, Global VP, Strategic Marketing, SAP Hybris. It is easier today to leave a company than it is has ever been before, no matter the complexity of the integration or size of the install.

Enterprise 48

Enterprise Best practices Customer Experience Marketing 48

Aspect

MARCH 19, 2018

A large German utility conducted a project with Aspect and a system integrator, that focsed on both of these challenges: customer acquisition and retention. It makes use of “dynamic channel blending” that lets an agent utilise digital channels on the customer’s smartphone during a conversation.

Interactive Voice Response 76

Interactive Voice Response Telecommunications Chatbots Self service 76

3CLogic

DECEMBER 1, 2022

While a cloud contact center solution can ameliorate the problems posed by legacy phone systems, they very often are not integrated with the enterprise’s service center systems of record, such as ServiceNow or SAP. Bridge the Gap with a Cloud Contact Center Integration.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

CSM Magazine

OCTOBER 26, 2021

If you are not especially technically minded, then hiring a developer to deal with API integration is sensible. This should also mean that the ordering experience is user-friendly as well as slick. Stay in touch. Likewise after you finish working with a client, feel free to ask them what they thought of your contribution.

Customer Service 52

Customer Service APIs Personalization Feedback 52

Natalie Petouhof

APRIL 4, 2016

Tweet After attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. But SAP Hybris is helping customers handle this. But SAP Hybris is helping customers handle this. Commerce is really where the rubber meets the road.

CRM 40

CRM B2C B2B Marketing 40

CSM Practice

DECEMBER 4, 2020

Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Today I have Chris Singh, Global head of customer success management at SAP. Meaning is it going to churn or not, but SAP took the step forward and actually developed what we call a “Value Scoring Methodology.” The Interview: .

Benchmark 69

Benchmark Surveys Chief Customer Officer Management 69

Beyond Philosophy

DECEMBER 23, 2015

The function now exists in companies as varied as Dunkin’ Brands, USAA, Philips Electronics, FedEx, The Cleveland Clinic, Allstate, and SAP. As noted building and reinforcing trust, which leads to integrity and a strong relationship, is the goal here.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Mindtouch

MAY 18, 2016

Manager of Go to Market at Whirlpool during the 2016 SAP SAPPHIRENOW conference. With MindTouch and SAP, Whirlpool was able to get this information on their “website for consumers, and also integrated into the CRM so call agents could have access to it,” according to Kimberly Giandiletti. Tell us a little bit about that.

Customer Experience 63

Customer Experience Self service CRM Call Center 63

Mindtouch

JULY 18, 2018

This could be within the agent experience, as with our various SAP, SugarCRM, and Salesforce integrations, or at the corporate level with online help centers and company knowledge bases. That means the ability to organize, structure, and deliver timely content across every service and support channel.

Management 69

Management CRM Self service Best practices 69

Natalie Petouhof

MARCH 11, 2016

For insurers facing significant variance in workload demands, access to the highly scalable AWS Cloud provides a cost-effective way to integrate functions (such as CRM, policy administration and underwriting) and increase computing capacity on a pay-per-use basis with minimal upfront investment.

Enterprise 40

Enterprise Analytics CRM Consulting 40

3CLogic

JANUARY 24, 2024

When integrated with your customer engagement platforms, such as ServiceNow or SAP, the AI can perform repetitive and mundane tasks — such as answering password reset requests or ticket status updates — making it possible to deliver outstanding service to an increased number of customers, without the need for additional agent headcount.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

Calabrio

JULY 28, 2020

The technology used by the company includes Calabrio Teleopti WFM, computer telephony integration (CTI), Twilio Reporting, Ytica CRM, and Salesforce. The operations utilize various solutions, including Calabrio, Axonify, SAP, and eTime.

outsourcing 80

outsourcing Contact Center CRM APIs 80

C Space

APRIL 6, 2020

Cloud-based enterprise software firm SAP has established a €3 million COVID-19 Emergency Fund to support the urgent needs of the World Health Organization (WHO), the CDC Foundation , and smaller nonprofits and social enterprises that work on the front lines serving local communities in crisis.

Healthcare 52

Healthcare Banking Engineering Transportation 52

Totango

SEPTEMBER 20, 2019

Kerri Brown from SAP’s story of her NFL “Game Day” experience highlights why there’s so much friction in the way of achieving true customer success. made all the difference for SAP. Working as a team and having the right plays (and SuccessPlays!)

Healthcare 62

Healthcare CRM Best practices Personalization 62