Hodusoft

MARCH 1, 2021

To ensure a superior customer journey from the beginning till the end, the contact center software can be integrated with the SalesForce platform. SalesForce CRM (Customer Relationship Management) system is mainly used to preserve important data related to prospects and customers. How Integration Takes Place?

Contact center software 98

Contact center software Contact Center CRM Technology 98

LiveVox

DECEMBER 5, 2022

Many companies rely on Salesforce to help their sales representatives manage customer accounts. Did you know it can integrate with our auto dialer software? The post Web-Based Software Auto Dialer Integrations: LiveVox and Salesforce appeared first on LiveVox.

Accountability 52

Accountability Sales Management 52

delighted

MAY 25, 2021

As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. That’s why we’re thrilled to announce our newest integration update inspired by customer requests: Salesforce V2. Salesforce V2: What’s new?

Surveys 87

Surveys Accountability Feedback Sales 87

Mindtouch

DECEMBER 9, 2019

Effortless experiences for your customers and the agents helping them—that’s the idea behind MindTouch for Salesforce, our latest integration for both Service Cloud and Community Cloud. What is MindTouch for Salesforce? Give agents a head start on case resolution in Salesforce Service Cloud.

Self service 102

Self service Engineering CRM Call Center 102

Call Experts

AUGUST 12, 2021

A Salesforce integration can change how your organization does business. Salesforce is one of the most popular CRM ( Customer Relationship Management ) systems in use today. If you want to use data gathered from your customers to make better decisions and meet more objectives, then Salesforce is an excellent option for you. .

Contact Center 52

Contact Center APIs CRM Scripts 52

inSided

JUNE 30, 2021

In today’s post, we’re diving deeper into our Salesforce integration to show you how you can combine the power of two of the most powerful tools in your CS tech stack – your CRM and your community platform.

CRM 52

CRM 52

Mindtouch

AUGUST 3, 2018

MindTouch for Salesforce has arrived! Our brand-new Salesforce integration is specifically designed to boost agent efficiency and make customers happier. How does MindTouch for Salesforce work? How does MindTouch for Salesforce work? Here’s how it looks in action: Do your agents work in Salesforce?

CRM 59

CRM Customer Support Management 59

Tethr

NOVEMBER 22, 2022

AI tools that integrate into Salesforce can fortify your intel with rich data about every conversation you’ve had with a prospect or current customer. That in turn helps convert more prospects into customers and keeps your existing customers happy.

Sales 62

Sales Customer Service 62

CSM Magazine

JANUARY 16, 2020

TeamSupport , the industry’s top business-to-business (B2B) focused customer support software solution, today announces an expanded integration with Salesforce. Through Salesforce custom fields, customers can now integrate Salesforce product data into TeamSupport’s customer-product module.

B2B 52

B2B Accountability Enterprise Customer Support 52

SharpenCX

MARCH 16, 2021

About two-thirds of contact center leaders struggle to realize ROI from their customer service organization because they can’t integrate their systems and channels. It’s no wonder leaders like you say the lack of an integrated agent desktop is their leading productivity challenge. The Sharpen + Salesforce Integration.

Call Center 67

Call Center Management Interactive Voice Response Call flow 67

Aria Solutions

MAY 18, 2018

Having experience building customer engagement functionality in Salesforce that only supports digital channels, our team realized that Amazon Connect and its voice-based channel was a natural fit. So, this was the obvious first place for Aria to invest in to provide customers with a fully-integrated contact center.

Contact Center 48

Contact Center CRM Employee engagement Best practices 48

Aria Solutions

MAY 18, 2018

Having experience building customer engagement functionality in Salesforce that only supports digital channels, our team realized that Amazon Connect and its voice-based channel was a natural fit. So, this was the obvious first place for Aria to invest in to provide customers with a fully-integrated contact center.

Contact Center 48

Contact Center CRM Employee engagement Best practices 48

Aria Solutions

MAY 18, 2018

Having experience building customer engagement functionality in Salesforce that only supports digital channels, our team realized that Amazon Connect and its voice-based channel was a natural fit. So, this was the obvious first place for Aria to invest in to provide customers with a fully-integrated contact center.

Contact Center 48

Contact Center CRM Employee engagement Best practices 48

iCiDIGITAL

APRIL 24, 2018

“With a tightly constructed Salesforce integration into AEM, we were able to tremendously improve our productivity along with saving money. Salesforce is a lead management system that has been around since the 90’s and is one of the most established and comprehensive CRM’s available on the marketplace today.

CRM 40

CRM Construction Analytics Engineering 40

inSided

AUGUST 30, 2019

inSided’s integration with Salesforce.com goes a long way to helping you do just that—providing you with a 360 degree view of the customer and giving you access to community data that helps prove its worth to the rest of your business. Are you looking to create trackable, data-driven KPIs?

Accountability 56

Accountability 56

CSM Magazine

APRIL 26, 2024

Best of Both Worlds Craig Murray, Regional VP of Service Cloud at Salesforce, explained that Salesforce and Genesys have a long history of working together, driven by the needs of their shared clients. The result of this partnership is a unified integration that simplifies processes and eliminates data silos.

CRM 52

CRM Gamification Wait times Technology 52

teleopti

OCTOBER 9, 2018

Teleopti, a global leader in workforce management (WFM) software, today announced the launch of its schedule gadget integrated with Salesforce Service Cloud.

Contact Center 48

Contact Center Customer Support Management 48

Talkdesk

FEBRUARY 13, 2019

The requirements for this new solution included Salesforce integration, high uptime and scalability. “We We needed to have it integrate with Salesforce, which is what our main CRM is, and I needed it to be 100% reliable,” says Greg. After evaluating several vendors it was clear to Greg that Talkdesk was the best solution.

Customer Experience 45

Customer Experience Healthcare contact center solutions Contact Center 45

aircall

JUNE 6, 2017

As the world’s most-used CRM software, Salesforce has always been a key part of that plan. And with the debut of our new Aircall-Salesforce integration, it’s never been easier to spark smarter customer conversations. UPDATE: You can now try Aircall directly from the Salesforce AppExchange ].

Interactive Voice Response 48

Interactive Voice Response CRM First call resolution call center software 48

Kunnect

APRIL 28, 2015

We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). Now, we can push data to and from Salesforce for potential clients who use Salesforce for their CRM system. Interested in learning more about Kunnect call center software or our Salesforce integration?

APIs 48

APIs call center software CRM Call Center 48

GetFeedback

MARCH 4, 2020

Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine.

Finance 78

Finance Engineering Enterprise Management 78

Beyond Philosophy

MAY 11, 2023

” Salesforce has a different take : “Customer engagement is delivering connected experiences to your customer instead of single one-off or fleeting transactions.” So, for example, the HubSpot definition sounds a bit like the old idea of integrated marketing communications. These definitions resemble some older terms.

Marketing 393

Marketing Customer centricity Feedback Customer Experience 393

JustCall

JANUARY 24, 2024

This is where the powerful integration between JustCall and Salesforce can help you take back time and money. The iconic duo: JustCall and Salesforce We all know Salesforce — it’s a powerful CRM that offers a wide range of features and analytics. So what, most calling tools integrate with Salesforce,” you might say.

Real estate 69

Real estate CRM Customer emotions Coaching 69

ShepHyken

JUNE 5, 2023

In a blind study conducted on a US retailer with more than 1,000 storefronts, Salesforce research found that if the company got the EX right, there was a 50% increase in revenue per hour per store associate. ” About: Tiffani Bova is the global customer growth and innovation evangelist at Salesforce.

Best practices 217

Best practices Customer Experience Technology Customer Service 217

FluentStream

FEBRUARY 12, 2021

Salesforce is indisputably the #1 CRM on the market today. That’s not a paid promotion or anything, it’s just a simple fact. And a phone is just standard for any business. Whether your business makes or receives call, text or. Read More.

CRM 52

CRM Marketing Sales 52

TechSee

SEPTEMBER 15, 2022

NeuraFlash is a leading System Integrator (SI) and Independent Software Vendor (ISV) that develops solutions for Salesforce and Amazon Connect customers. Over the last five years, we have deployed industry-leading implementations of Salesforce Service Cloud and Field Service. BOSTON , Sept. ” About NeuraFlash.

Big data 109

Big data Consulting Consulting Contact Center 109

JustCall

MAY 11, 2023

The new features of the JustCall x Salesforce integration are here, and they’re going to change the way you experience customer communications. We’ve partnered with Salesforce to provide a seamless, hassle-free experience for users in sales and support teams. Salesforce users are in for an exciting new update!

CRM 52

CRM Accountability Sales Analytics 52

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector.

APIs 73

APIs Engineering Enterprise Technology 73

ShepHyken

NOVEMBER 14, 2022

Salesforce) CMOs are saying “so long” to long-standing marketing playbooks. Join Salesforce President and CMO Sarah Franklin as she chats with digital leaders about how to create more powerful connections with your customers. Top 14 Tips for Connecting with Customers from CMOs by Sarah Franklin. It’s a video. Something for everyone.

Customer Service 173

Customer Service Banking Customer effort Marketing 173

TechSee

JUNE 16, 2021

Identify necessary integrations. Make sure the chosen visual assistance solution offers off-the-shelf integrations with the organization’s existing CRM/FSM and enables launch with single sign on to make it easier for employees to use it and to quickly access data relevant to each customer. How to train employees on new systems.

Best practices 251

Best practices Wireless Enterprise Engineering 251

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

APIs 52

APIs CRM Best practices Accountability 52

JustCall

FEBRUARY 9, 2024

And we’ve got some great company with the likes of Intercom, Zendesk, and Salesforce being on the list. Meanwhile, here’s what’s new @ JustCall We’ve rolled out some exciting features and integrations to take your customer support game to the next level. How did we land here, once again? It’s all thanks to YOU!

Customer Service 78

Customer Service CRM Customer Support Sales 78

aircall

DECEMBER 1, 2022

In an effort to provide top-quality support and integrate seamlessly into the lives of their customers, many companies are tapping into WhatsApp as a support channel. Here are some examples of tools that integrate with both WhatsApp and Aircall to create more efficient workflows and better customer experiences: Kustomer. Salesforce.

APIs 117

APIs Customer Support Wait times Chatbots 117

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Average Handle Time 109

Average Handle Time Contact Center Technology CRM 109

3CLogic

APRIL 10, 2024

More specifically, we’ll dive into how to handle calls from ServiceNow by harnessing the power of a native Computer Telephony Integration (CTI), such as 3CLogic’s CTI , enabling voice interactions from within your existing workspace. What is Computer Telephony Integration (CTI)?

Management 64

Management Call Logging CRM Call flow 64

CSM Magazine

FEBRUARY 21, 2024

VoiceAbility, a leading voice and rights charity supporting vulnerable people for over forty years, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies.

Average Handle Time 52

Average Handle Time Analytics Service level Technology 52

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52