24-7 InTouch

FEBRUARY 13, 2024

This partnership is designed to support the growing need for globally diverse customer service solutions while leveraging a people-driven culture, and operational best practices from both companies. IntouchCX continues to expand its global presence with over 25,000 employees across 12 countries.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

ShepHyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. Dan Martin joined Xpress Global Systems, LLC (XGS) as Chief Executive Officer in April 2021.

Customer Experience 342

Customer Experience Transportation Feedback Metrics 342

TechSee

AUGUST 10, 2023

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. home builders, and 5 of the top 10 global smart home automation companies. and Madrid. For more information, visit www.techsee.me

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

24-7 InTouch

APRIL 17, 2024

Hyderabad, India, April 18, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has won nine awards, including five Gold, at the 2024 Asia-Pacific Stevie Awards. Learn more about the Stevie Awards at [link].

Contact Center 105

Contact Center Technology Sales Management 105

24-7 InTouch

NOVEMBER 2, 2023

Winnipeg, MB – November 2, 2023 – IntouchCX, a global leader in contact center and technology solutions, has announced the appointment of Mitul Kotecha and Shane Kozlowich as its new Co-Chief Executive Officers. said Kotecha.

Real estate 111

Real estate Finance Contact Center Technology 111

CCNG

APRIL 26, 2023

Returning to the office also requires a costly wardrobe update. Those who return to the office find pre-COVID environments a thing of the past. Those who return to the office find pre-COVID environments a thing of the past. As a result, employee retention is at an all-time low.

CCNG 195

CCNG Coaching Education Best practices 195

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. Jim Iyoob, Chief Customer Officer at Etech Global Services. Steven Van Belleghem, Global Thought Leader in the field of Customer Experience.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ShepHyken

DECEMBER 7, 2023

Call centers consume around four times more energy per square foot than typical offices, and in the U.S., Additionally, the average call center agent uses around 30% more energy compared to a typical office worker, and call centers consume approximately six times more energy per square foot than other commercial buildings. In 2021, 57.4

Call Center 146

Call Center Transportation Upselling Education 146

ShepHyken

OCTOBER 11, 2022

Shep Hyken interviews Temy Mancusi-Ungaro, Chief Executive Officer of Reachdesk , a global data-driven gifting platform that helps teams send gifts at a large scale and measure their impact. ” About: Temy Mancusi-Ungaro is the Chief Executive Officer of Reachdesk , the leading global data-driven gifting platform.

Morale 179

Morale SaaS Personalization Sales 179

ShepHyken

JANUARY 4, 2022

Shep Hyken interviews Genefa Murphy, the Chief Marketing Officer for Five9. ” About: Genefa Murphy is the Chief Marketing Officer for Five9. Intelligent Virtual Assistant. The Opportunities and Fears Surrounding Intelligent Virtual Assistant.

Virtual Agent 318

Virtual Agent Interactive Voice Response Contact Center Consulting 318

Cisco - Contact Center

FEBRUARY 21, 2024

As head of the Cisco Trust Office , Matt Fussa leads a global team that partners with government agencies, regulators, and customers to help shape cybersecurity regulation and manage cyber risk. He is… Read more on Cisco Blogs

Government 92

Government Management 92

ShepHyken

JUNE 29, 2021

Shep Hyken interviews Shirley Macbeth, Chief Marketing Officer at Forrester , responsible for elevating the company’s thought leadership profile and generating demand for its portfolio of research, consulting, and events. ” About: Shirley Macbeth is the Chief Marketing Officer at Forrester. The Customer Obsessed Organization.

B2B 352

B2B Consulting Consulting Marketing 352

ShepHyken

AUGUST 16, 2022

Shep Hyken interviews Seth Dobrin, IBM ‘s first Global Chief AI Officer, leading the company’s corporate AI strategy. ” About: Dr. Seth Dobrin is IBM’s first Global Chief AI Officer. The Role of AI in Customer Care. Building Human-Centered AI in Customer Service and Experience .

Government 161

Government Healthcare Customer Care Analytics 161

CCNG

JANUARY 19, 2021

In a recent CCNG event, I spoke about the trends that I’m seeing globally in call centres. There is no convergence yet on whether 2021 and beyond will see a workforce that is pure office, pure home, or hybrid. A final trend is to review how offices are laid out for this future hybrid workforce.

Call Center 195

Call Center CCNG Contact Center Feedback 195

Inbenta

JUNE 14, 2023

DALLAS – [June 14, 2023] – Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Adam Rivera to Chief Legal Officer. As Chief Legal Officer, Rivera will be responsible for leading Inbenta’s legal, compliance, and regulatory oversight.

Government 98

Government Chatbots Enterprise Marketing 98

TechSee

MARCH 7, 2023

Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. Serpil Timuray – CEO Europe Cluster and Member of Group Executive Committee, Vodafone – Serpil inspires us with her advocacy to close the global digital divide.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Contact Center Pipeline

JUNE 25, 2020

As Chief Operating Officer of Televerde, I lead hundreds of contact center employees across 10 global […]. In times like these, the most pressing matters are keeping your workforce moving forward and your workplace culture healthy.

Contact Center 221

Contact Center Call Center Management 221

Cisco - Contact Center

NOVEMBER 16, 2023

The global pandemic caused what may have been the biggest IT challenge in history. Practically overnight, companies called on IT administrators to find a way for almost every office worker to be able… Read more on Cisco Blogs

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96

ShepHyken

OCTOBER 9, 2023

.” About: Peter Mullen is the Chief Marketing Officer of Interactions , a company specializing in intelligent virtual assistants and conversational AI. Before his role at Interactions, he also held prominent marketing and communications roles at VXI Global Solutions, Comcast, and Netflix.

Customer Support 212

Customer Support Enterprise Technology Contact Center 212

ShepHyken

JANUARY 26, 2021

Shep Hyken interviews Eric Williamson, Chief Marketing Officer of CallMiner. About: Eric Williamson is CallMiner ’s Chief Marketing Officer, with more than 20 years of experience in both the technology and consumer product marketing. The Reality of Offensive Customer Behavior.

Call Center 294

Call Center Contact Center Marketing Customer Experience 294

Playvox

FEBRUARY 20, 2024

While the pandemic may seem distant in some of our minds, one shift remains prevalent long after it became safe to go back to offices — the need and desire to work remotely. Remote work is the practice of working from a location other than the traditional office setting. First, let’s define remote work.

Management 88

Management Gamification Calibration Quality management 88

Contact Center Pipeline

MARCH 16, 2021

For decades, people have used the term “collaboration” to mean many things—from sharing intelligence and resources with allied nations during wars and peacekeeping missions, to gathering small teams in collab office spaces for networking and brainstorming sessions. Within hours and days, millions of […].

Contact Center 173

Contact Center Call Center 173

ShepHyken

JANUARY 17, 2023

Shep Hyken interviews Keith Meier, Chief Operating Officer at Assurant, Inc. , ” About: Keith Meier is the Chief Operating Officer at Assurant Inc. As COO, he leads Assurant’s global operations focusing on digital technology and operations that deliver exceptional customer experience.

Journey mapping 156

Journey mapping Self service Finance Technology 156

ShepHyken

DECEMBER 15, 2020

Shep Hyken interviews Gabriele Masili , Global VP and Chief Technology Officer of Customer Experience & Success at Microsoft. About: Gabriele Masili is the Global VP and Chief Technology Officer (CTO) of Customer Experience & Success at Microsoft. Know Your Customers.

Chatbots 201

Chatbots Personalization Customer Support Technology 201

ShepHyken

AUGUST 25, 2020

It is possible to use technology such as video to build customer connections globally from the comfort of your own home, which can even prompt customers to be more truthful and go deeper in the feedback they provide. About: Simon Glass is the Chief Executive Officer of Discuss.io , an enterprise-level smart video platform.

Feedback 292

Feedback Enterprise Customer Experience Technology 292

aircall

NOVEMBER 9, 2021

With an existing customer base of 1,000+ clients in the UK and six months after a successful Series D funding round , our team is crossing the English Channel to set up its first offices in London! “I I am very happy to announce that Aircall officially opens its London office today!

Banking 118

Banking Engineering Sales Marketing 118

24-7 InTouch

OCTOBER 12, 2023

INTOUCHCX ANNOUNCES EXPANSION INTO EGYPT WINNIPEG, MB – OCTOBER 12, 2023 – IntouchCX, a leading global customer experience and technology company, has announced its expansion into Egypt. This is the second global footprint expansion for IntouchCX in 2023.

Finance 64

Finance Education Marketing Technology 64

Aspect

NOVEMBER 4, 2020

In 2004 Aspect opened an office in Bengaluru (also called Bangalore) with four employees focused on quality assurance and facilities. We put great thought and effort into selecting the right location for our office. And we employ 170+ professionals on our customer care team alone, providing 24/7 support coverage to customers globally.

Customer Care 127

Customer Care Sales 127

AWS Machine Learning

MARCH 1, 2024

54 Table of Contents Note 4 — LEASES We have entered into non-cancellable operating and finance leases for fulfillment network, data center, office, and physical store facilities as well as server and networking equipment, aircraft, and vehicles. Who are the Executive Officers and Directors for Amazon as of January 24, 2024?

APIs 111

APIs Finance Chatbots Enterprise 111

ChurnZero

DECEMBER 17, 2021

Customer Success software provider, ChurnZero, announces plans to open a new office in the Netherlands to support global expansion efforts in 2022. ChurnZero, a leading Customer Success platform, today announced that it is establishing and investing in a new office in Amsterdam to help accelerate its global growth.

Sales 98

Sales Customer Support Personalization Customer Experience 98

24-7 InTouch

JANUARY 9, 2024

CAIRO, EGYPT – January 10, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has announced the creation of more than 500 full-time jobs in Cairo. The continued focus on career development and mentorship has resulted in IntouchCX winning multiple awards with global recognition.

Technology 64

Technology Personalization Customer Experience Management 64

Transparent BPO

OCTOBER 22, 2023

Veteran leader with over 30 years of experience driving operational efficiencies for global Contact Centers, BPO and Business Process Improvement companies joins company for continued growth, innovation and operational excellence.

Contact Center 62

Contact Center outsourcing Customer Service 62

Outsource Consultants

OCTOBER 25, 2023

Second, South Africa has a high rate of in-office agents, which is important for many US companies that value customer service and security. In 2021, the South African government signed a global business services (GBS) master plan to bring 500,000 new jobs to the country by 2030.

outsourcing 67

outsourcing Government Education Call Center 67

CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

Avoxi

MARCH 1, 2023

Build Better Global Connectivity through SIP Trunking If you want to extend your connectivity beyond your country's borders, then you need to get behind global SIP. It doesn’t matter where your offices are… The post Build Better Global Connectivity through SIP Trunking appeared first on AVOXI.

Contact Center 62

Contact Center 62

TechSee

AUGUST 14, 2023

Follow on LinkedIn Brad Cleveland , Consultant, Keynote Speaker, Course Instructor Brad Cleveland is a global expert in customer strategy and managemen t. She is a 5-time Chief Customer Officer, a published author of four books, a keynote speaker, a thought leader, and an industry-leading expert on customer-centric leadership.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Inbenta

SEPTEMBER 30, 2023

Inbenta adds new Chief Marketing Officer, Head of Experience, and Head of Product DALLAS, September 27, 2023 – Inbenta, an AI platform purpose-built to optimize customer experience, today announced the appointment of David Barnhardt to Head of Experience, Janice Diner to Chief Marketing Officer, and Robin Dindayal to Head of Product.

Banking 52

Banking B2B Enterprise SaaS 52