Outsource Consultants

DECEMBER 13, 2021

Help improve team morale with gamification technology, as well as reward incentives for top performers, that can accelerate performance and make day-to-day work more enjoyable for agents. Technology that creates better customer experiences and reduces common friction is essential. Agent Recognition & Incentives.

outsourcing 128

outsourcing Gamification Morale Call Center 128

Playvox

APRIL 11, 2023

By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. Related Article: Five Coaching Tips For Contact Center Agents that Work 4.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Outsource Consultants

SEPTEMBER 14, 2021

Tip the Scales with Technology. The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. But what do these specific technologies actually do? Higher customer satisfaction and higher agent morale. Technology is a tremendous tool with huge benefits.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

CSR Inc.

JULY 17, 2016

It’s a field that – without a doubt – has been exclusively enabled by technology. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity. Gamification I had written about call center ‘employee incentive’ or ‘rewards-driven’ programs (gamification) last year.

Call Center 48

Call Center Technology Gamification Coaching 48

Outsource Consultants

NOVEMBER 29, 2021

By being proactive — and highlighting the benefits of remote work — leaders have been able to refine processes and technologies to supercharge their output. This has created improvements to team efficiency, bottom-line revenue, and agent morale. Here are some of the more obvious benefits: Lower Overhead. Better Performance.

Call Center 128

Call Center At home agents Brand ambassadors outsourcing 128

Outsource Consultants

FEBRUARY 22, 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. In order to make sure agent supervisors have adequate training, BPO providers need to make frequent reviews of their technology and programs. Innovation — Key to Building Better Call Centers.

Call Center 76

Call Center Gamification Coaching Morale 76

TechSee

SEPTEMBER 29, 2020

However, these drastic measures are usually short term as they negatively affect CX and employee morale. There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching.

Call Center 196

Call Center Self service Gamification Contact Center 196

Fonolo

OCTOBER 3, 2018

This is not a criticism – it’s simply the reality, an industry-wide circumstance brought about by the learning curves and rapid technological changes to the customer service space in contemporary times. Maybe it’s a knee-jerk reaction to the idea of change, or a fear of letting go of legacy technologies. Maybe it’s budget.

Contact Center 170

Contact Center contact center workforce Gamification Call Center 170

CSM Magazine

APRIL 15, 2021

Surprisingly a fifth (21%) of respondents saw positive impacts of the pandemic with 17% citing the ‘greater embrace of digital technology has significantly changed their business model’. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. and “What are our core values?”

Brand ambassadors 52

Brand ambassadors Gamification Morale Best practices 52

Fonolo

NOVEMBER 29, 2018

As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Voice-Powered Technology (VPT). Storyline: Gamification.

Contact Center 73

Contact Center Gamification contact center workforce Education 73

Noble Systems

OCTOBER 11, 2018

What this group tends to look for in a job includes respect and recognition, stability and, although the least technology savvy, they are driven to do what needs to be done. What this group tends to look for in a job includes dynamic, young leaders, cutting edge technology and being evaluated based on merit rather than seniority.

Gamification 74

Gamification Employee engagement Call Center Morale 74

Serenova

AUGUST 30, 2019

However, 82% of American employees feel like they are not recognized enough by their leaders for the contributions they make, which takes a toll on productivity, morale and profitability in a workplace ( HBR ). When a contact center has the right technology to identify reliable agents, recognition can be implemented in several ways.

Morale 60

Morale Gamification Coaching Employee engagement 60

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Advocates will argue it is a morale builder. On the board.

Contact Center 0

Contact Center Gamification Morale Technology 0

Fonolo

DECEMBER 13, 2018

Managers can keep both morale and productivity high by incentivizing employees. There are many ways to make use of technology to help lighten the load of call center and customer service employees. There are many ways to make use of technology to help lighten the load of call center and customer service employees.

Customer Service 113

Customer Service Call Center Gamification Self service 113

Noble Systems

SEPTEMBER 3, 2019

In addition to training on the product they are servicing or the offer they are selling, they also need training on security, regulatory compliance, soft skills and proper use of the tools and technologies that they are required to use each day. Gamification. Gamification uses game mechanics to make training more fun.

Agent burnout 53

Agent burnout Contact Center Gamification Interactive Voice Response 53

Fonolo

APRIL 5, 2022

The Manager’s Guide to Call Center Gamification. But transitional periods involving employee turnover, new management, and the adoption of new tools and technology can also have a significant impact on agent morale and performance. Change management. Workplace transitions can turn into utter chaos without proper management.

Call Center 99

Call Center Contact Center Gamification Construction 99

NICE inContact

JANUARY 24, 2017

You and your project team have poured hours into the design and implementation of your new call center technology platform, and the big day has finally arrived – Go-Live. A little celebrating can go a long way for employee morale, and let’s be serious – who doesn’t like a little party? Build Excitement for Go-Live.

Call Center 55

Call Center Technology Contact Center Gamification 55

Tethr

MAY 11, 2020

Although platforms like Tethr can evaluate the effectiveness and quality of customer interactions and provide guideposts for managers to better coach their reps, the right leadership pursuits can foster team morale. For others, this means giving reps the reigns to work remotely if the technology is in place to support it. Not so much.

Call Center 68

Call Center Morale Gamification First call resolution 68

Playvox

MARCH 12, 2023

Providing excellent customer experience (CX) by continuing to train your agents and implementing new technologies is essential for the success of your business. AI technologies can help your team work smarter, not harder, by automating repetitive tasks and providing valuable insights into customer inquiries.

Contact Center 52

Contact Center Gamification Metrics Quality management 52

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Matt Skoglund. LawnStarter.

Call Center 182

Call Center Management Scripts Coaching 182

CSM Magazine

SEPTEMBER 9, 2022

Put your contact centre on the right track with a step-by-step guide to improving customer service that blends people, process and technology. Train new recruits and experienced members of the team then inspire and motivate them through gamification. Top 5 principles of good customer service.

Customer Service 52

Customer Service Brand ambassadors Gamification Morale 52

NobelBiz

JUNE 5, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level.

Call Center 52

Call Center Scripts CRM Contact Center 52

ShepHyken

JANUARY 3, 2020

This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover. What is gamification?

Gamification 194

Gamification Morale Contact center software B2B 194

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. What is call center efficiency?

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52

Vistio

AUGUST 5, 2021

In the past, contact centers have implemented things like gamification, contests, and prizes to keep agents engaged and make this notoriously stressful job a bit more fun. Using remote work as a performance incentive can also create animosity and inequality in the workplace, affecting company culture and morale.

Contact Center 52

Contact Center Gamification Morale Technology 52

Monet Software

APRIL 24, 2020

High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. Unfortunately, working from home can also have a negative impact on morale and providing an exceptional customer experience. So let’s get started! The Rules Still Apply.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

NobelBiz

FEBRUARY 22, 2023

However, you should know that no matter what you do, or what cutting-edge technology you have, you can’t avoid all causes of shrinkage. Today’s call center systems include gamification features that boost staff morale and motivation. Use the most up-to-date technologies to keep your company’s performance from shrinking.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

ProProfs Blog

SEPTEMBER 17, 2021

When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output. Gamification is the method of turning work into a game wherein employees have to compete to get the job done. Use the Power of Technology. Implement Gamified and Personalized L&D.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Fonolo

FEBRUARY 14, 2019

What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT). By hiring the right people and engaging agents in meaningful ways, contact centers can increase call center agent retention, reduce hiring and training costs, and improve call center profitability. The Top Contact Center Trends to Watch in 2019.

Agent burnout 80

Agent burnout Call Center Gamification Contact Center 80

delighted

APRIL 27, 2021

Gamification of the survey can also improve the response rate. Also, taking the time and effort to work on a product that doesn’t solve your clients’ problems is a major cost to your company, not to mention the morale of your team. Simply put, you don’t! Customer feedback guides product.

Feedback 98

Feedback Surveys Management Advertising 98

Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. Improves employee morale. This is the case with gamification.

Gamification 62

Gamification Feedback Morale Employee engagement 62

NobelBiz

OCTOBER 18, 2021

However, you should know that no matter what you do, or what cutting-edge technology you have, you can’t avoid all causes of shrinkage. Today’s call center systems include gamification features that boost staff morale and motivation. Use the most up-to-date technologies to keep your company’s performance from shrinking.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

teleopti

APRIL 30, 2019

Next, use automated WFM technology to allocate quiet time with team members to exchange ideas and explore innovative ways of working in a relaxed, collaborative environment away from the pressures of serving customers.

Employee engagement 80

Employee engagement Management Strategic Value Self service 80

Noble Systems

FEBRUARY 4, 2019

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification. Improves employee morale. This is the case with gamification.

Gamification 47

Gamification Feedback Morale Employee engagement 47

Noble Systems

SEPTEMBER 27, 2017

Modern-day call center leaders understand that this is not an employee demographic problem; it is a leadership problem, a problem that once fixed has a positive impact on company morale as well as productivity. These technology solutions are empowering modern day call centers with the firepower to take back the $4000 – $6000! .

Call Center 40

Call Center Morale Finance Sales 40

JustCall

MARCH 14, 2023

Become Best Friends with Technology for the Sake of Communication 86% of C-level professionals rate lack of both communication as well as collaboration as reasons for workspace blunders and failures. Technology helps you procure quick replies from others. Use technology as a means or platform to relay information.

Gamification 52

Gamification Call Center Morale Contact Center 52

Vistio

FEBRUARY 1, 2022

What are some of the things that you have seen throughout your time as managing agents most effective for boosting the morale of the customer service agents? I know there’s a lot out there, like gamification or free pizza or whatever it is. The listening part is really what I have seen. We’re human. ” Yeah.

Contact Center 52

Contact Center Customer Service Morale Engineering 52