Outsource Consultants

JUNE 6, 2022

While they can’t be perfectly replicated in a remote world, technology can certainly provide a viable substitute. Implement Gamification Systems. Gamification has been used in team settings to enhance training programs for a long time now. One simple way to revitalize discussion and team building is the use of chatting apps.

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Outsource Consultants

NOVEMBER 29, 2021

By being proactive — and highlighting the benefits of remote work — leaders have been able to refine processes and technologies to supercharge their output. This has created improvements to team efficiency, bottom-line revenue, and agent morale. Call center agents serve as your first line brand ambassadors.

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Outsource Consultants

FEBRUARY 22, 2021

For most workers, it’s been almost a year away from the office — and morale is high: 86 percent of remote workers feel less stressed. Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021. Lowest AHT.

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