Employee engagement Gamification Morale Technology 
Playvox
APRIL 11, 2023
By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged. Ensure the acknowledgment is substantial and regular.
Outsource Consultants
JUNE 6, 2022
While the data certainly seems to indicate that fears of evaporating productivity in an at-home working environment were unfounded, maintaining employee engagement tends to take some effort. So how do you keep your remote contact center agents engaged? Implement Gamification Systems. Get Feedback.
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Noble Systems
JULY 30, 2019
Disengaged employees aren’t as productive, leading to issues with metrics like right party contacts, first time payments, and call scores. That’s why one BPO turned to Noble Gamification — to bring a new sense of motivation to debt collectors and improve business results. 3 Benefits of Debt Collection Gamification.
teleopti
APRIL 30, 2019
We have found to achieve this, people need to work in a positive environment where they can continue to grow, remain engaged and be productive. However, the reality is many companies are experiencing a crisis of employee engagement and are simply not aware of it. Learn how to power employee engagement with WFM.
Fonolo
NOVEMBER 7, 2018
It could be argued that customer service is uniformly about a few core things: Giving consumers agency; shepherding them towards a positive outcome to their problems; and providing solutions and smiles by whatever means (and using whatever technology) necessary. Gamification. Service Levels. Luckily, again, we have you covered.
Playvox
FEBRUARY 20, 2024
With more employees demanding flexible work options, it is likely that remote work will become even more common in the future, and companies will need to continue to adapt to thrive. Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive.
CSR Inc.
JULY 17, 2016
It’s a field that – without a doubt – has been exclusively enabled by technology. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity. Gamification I had written about call center ‘employee incentive’ or ‘rewards-driven’ programs (gamification) last year.
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