AWS Machine Learning

MAY 3, 2023

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

Engineering 71

Engineering Metrics APIs Big data 71

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

Engineering 52

Engineering CRM Finance Accountability 52

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. ” About 4 Roads.

Engineering 98

Engineering Technology Self service Chatbots 98

Eptica

SEPTEMBER 24, 2021

Date: Friday, September 24, 2021 Author: Pauline Ashenden - Demand Generation Manager Why we need to think of the contact centre as a revenue engine. Author: Pauline Ashenden - Demand Generation Manager In the old days, the contact centre was seen primarily as a cost centre. Published on: September 24, 2021.

Engineering 123

Engineering Best practices Management Customer Service 123

aircall

JANUARY 14, 2022

Welcome to our series about the Aircall engineering journey. We have participated in a PoC to build a new component, based on AWS and BPMN, to manage incoming calls in a smarter way than static routing. I went sailing with the rest of the engineering team. I was promoted from Tech Lead to Engineering Manager.

Engineering 62

Engineering Personalization Management 62

aircall

JANUARY 7, 2022

Welcome to our series about the Aircall engineering journey. From the perspective of the engineering team, you will need to know the Aircall architecture, components, and tools, so you’ll have to explore our onboarding guidelines and get to know how your team works. See our current openings. . Interactive courses. The ceremonies.

Engineering 62

Engineering Management 62

NICE inContact

MARCH 17, 2020

Today’s software engineers are far from stereotypes. Meet Meryl Sonon, Senior Engineering Manager in NICE inContact’s R&D organization. Meet Meryl Sonon, Senior Engineering Manager in NICE inContact’s R&D organization.

Engineering 62

Engineering Management Technology Best practices 62

aircall

DECEMBER 27, 2021

Welcome to our series about the Aircall engineering journey. We’re hiring engineers in France, Spain, and the UK. ” So if you want to know what your life as an engineer at Aircall will look like from your very first day to the end of your first year, we created this series for you. See our current openings. .

Engineering 62

Engineering Technology Management 62

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe the end-to-end workforce management system that begins with location-specific demand forecast, followed by courier workforce planning and shift assignment using Amazon Forecast and AWS Step Functions. It allows for better control and efficient resource management.

Management 101

Management Engineering Analytics Construction 101

aircall

JANUARY 3, 2022

Welcome to our series about the Aircall engineering journey. For the engineering team, we take this system a step further and set you up with a buddy on your squad who will help you set up your workspace, install tools and licenses, and more. The manager meeting. See our current openings. .

Engineering 62

Engineering Personalization Management 62

Stratifyd

DECEMBER 11, 2018

As a Software Engineering Project Manager with Stratifyd, Inc. you will work closely with the product and core engineering teams to extend our best in business Customer Analytics platform by successfully managing relationships with key stakeholders and ensuring timely delivery of projects. Stratifyd, Inc.

Engineering 40

Engineering Management Analytics Healthcare 40

Cisco - Contact Center

MARCH 14, 2024

In an era where the digital landscape is evolving at an unprecedented pace, Managed Service Providers (MSPs) are facing the challenge of keeping up with complex networking demands while ensuring… Read more on Cisco Blogs

Management 98

Management Wireless Engineering Enterprise 98

AWS Machine Learning

MAY 5, 2023

To address the problems associated with complex searches, this post describes in detail how you can achieve a search engine that is capable of searching for complex images by integrating Amazon Kendra and Amazon Rekognition. Following this, we walk through the process of generating a custom label ML model with a fully managed service.

Engineering 101

Engineering APIs Scripts Enterprise 101

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. Automated workflows and integration of management systems has meant that two, full-time staff members have been redeployed within the business equating to a saving of around £60,000 per annum.

Management 52

Management Engineering CRM Finance 52

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Wipro is an AWS Premier Tier Services Partner and Managed Service Provider (MSP).

Management 112

Management APIs Engineering Government 112

CSM Magazine

OCTOBER 14, 2022

A decision engine can help businesses meet these customer expectations by providing a way to automate decision-making. Decision engines use data and analytics to identify the best course of action in a situation. How Does a Decision Engine Work? A decision engine is a piece of software that makes decisions based on data.

Engineering 52

Engineering Service level Customer Service Wait times 52

DMG Consulting

APRIL 8, 2024

Real-Time Adaptive Intraday Management Saves the Day April 2024 Workforce management (WFM) solutions are changing for the better. Old vs. New Intraday Management This is where real-time adaptive intraday management comes in. The post Real-Time Adaptive Intraday Management Saves the Day appeared first on DMG Consulting.

Management 62

Management Gamification Contact Center Consulting 62

OctopusTech

MAY 22, 2021

All about Bim Consulting — Building Services Engineers. Management of constructing info designs [edit] Building info designs span the entire concept-to-occupation time-span. To ensure effective management of info processes throughout this span, a BIM manager might be designated.

Engineering 62

Engineering Consulting Consulting Construction 62

CX Global Media

DECEMBER 23, 2020

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. The post 309: Bill Eckstrom – Coaching for Leaders and Managers appeared first on Customer Experience Strategy and Tactics.

Coaching 156

Coaching Management Engineering Customer Experience 156

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.

Management 52

Management CRM Engineering Finance 52

TechSee

SEPTEMBER 9, 2020

In fact, TechSee carried out a survey exploring changing attitudes to engineer visits in this new reality. x things by themselves with remote guidance than have an engineer visit indoors. To deliver personalized tenant experience, property management organizations need to address a number of challenges. Onsite Engineer Support.

Management 145

Management Engineering voip outsourcing 145

Babelforce

AUGUST 25, 2021

Workforce Management (WFM) is a set of business processes that contact centers use to ensure that staff can work in a cost-effective way. In other words, WFM involves studying the past, managing the present and predicting the future. Why does workforce management matter? For comparison, imagine a detailed engine schematic.

Management 98

Management Schedule adherence contact center workforce Contact Center 98

Stratifyd

DECEMBER 11, 2018

We are seeking a dynamic team player with an entrepreneurial spirit, curiosity and passion for engineering and the ability to excel in a fast-paced environment to help us build our brand and provide add value. As a Cloud Operations Engineer (Site Reliability Engineer) with Stratifyd, Inc. Required Skills & Experience.

Engineering 40

Engineering Scripts Analytics Healthcare 40

CSM Magazine

SEPTEMBER 21, 2023

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. By replacing paper worksheets and job cards with end-to-end digital workflows, Angloco has greatly reduced the time and resource taken to manage its rapidly expanding service team.

Management 59

Management Engineering CRM Finance 59

Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Much like “save early and save often”, proactively keep tabs on how a re-engineered process is received by users. Demo early, demo often.

Engineering 62

Engineering APIs Consulting Consulting 62

Cisco - Contact Center

AUGUST 25, 2023

In our March 2023 blog, “What is EPSS and Why Does It Matter?” , Michael Roytman, Distinguished Engineer at Cisco (former Chief Data Scientist at Kenna Security) and co-creator of EPSS, covers the rol… Read more on Cisco Blogs

Management 98

Management Engineering 98

Call Design

NOVEMBER 18, 2019

The Aspect Telephony systems engineer is responsible for the installation, upgrading, testing of telephony products into customer environments and Call Design cloud environments in a timely manner to ensure a high standard of customer service. – Manage responsibilities with initiative, requiring appropriate levels of supervision.

Engineering 60

Engineering Personalization Customer Service Management 60

Call Design

NOVEMBER 18, 2019

The Aspect Telephony systems engineer is responsible for the installation, upgrading, testing of telephony products into customer environments and Call Design cloud environments in a timely manner to ensure a high standard of customer service. – Manage responsibilities with initiative, requiring appropriate levels of supervision.

Engineering 60

Engineering Personalization Customer Service Management 60

Guru

JUNE 25, 2020

Picture this — the Support Manager for a food delivery company wakes up, phone flooded with Slack notifications. It was all hands on deck: everyone, from assistant to CEO, engineer to marketer, was scrambling to field the mounting support requests ( and they’re not the only ones ). When CX is all hands on deck.

Management 118

Management Finance Engineering Customer Support 118

Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Much like “save early and save often”, proactively keep tabs on how a re-engineered process is received by users. Demo early, demo often.

Engineering 62

Engineering APIs Consulting Consulting 62

Cisco - Contact Center

JULY 26, 2023

This unique solution contains several detection engines… Read more on Cisco Blogs Cisco Secure Endpoint (formerly AMP for Endpoints) provides comprehensive, cloud-based security for endpoint detection and response (EDR).

Management 97

Management Engineering 97

Spearline

NOVEMBER 10, 2022

Talkdesk discusses managing remote agents’ networks Watch a replay of our live webinar from Wednesday, November 9th hosted by Tsahi Levent-Levi, Spearline’s Chief Product Officer, and Jacob Rivers, Director of Network Engineering at Talkdesk. For the full live experience click here.

Management 88

Management Engineering Consulting Consulting 88

Contact Center Pipeline

MAY 10, 2018

In this installment of the Lost in the Labyrinth series, I position the contact center as the enterprise “fuel” for revenue engines and the singular source of raw currency and customer intelligence in the digital age. Yet customers are impacted by the resistance to operational investment in the contact center.

Engineering 100

Engineering Contact Center Enterprise CRM 100

Stratifyd

JANUARY 2, 2019

We’re looking for a Backend Software Engineer who is passionate about technology, has experience building scalable and robust solutions and can help set the direction of our framework/platform. Submit resumes to engineering-jobs@stratifyd.com please include in the subject line “Backend Software Engineer”. Stratifyd, Inc.

Engineering 40

Engineering APIs Healthcare B2B 40

JivoChat

AUGUST 22, 2023

When done correctly, original content creation not only propels marketing communication efforts, it also gets web pages optimally ranked in search engines. Content written by site visitors will be viewed as fresh content by search engines and can potentially boost a website’s rankings.

Marketing 75

Marketing Management Engineering Sales 75

Stratifyd

JANUARY 3, 2019

As a Senior Back-End Software Engineer with Stratifyd, Inc. you will be work collaboratively with a talented group of engineers, designers, and product managers to create a functional seamless experience for the end-user. Bachelor’s degree in Computer Science, Engineering or related field. Stratifyd, Inc.

Engineering 40

Engineering APIs Analytics Healthcare 40