TechSee

MARCH 13, 2018

The industry – as well as scientists, engineers, journalists and eager venture capitalists – were mostly disappointed when the results did not deliver on the expectations built up by the hype. The interconnection of humans with technology can be utilized to provide effective decision support during the agent-customer interaction.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Work cross-functionally with engineering to deliver unified business goals.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

JANUARY 12, 2023

Role: Customer Success Specialist Location: Remote, England, United Kingdom Organization: OpenSolar As a Customer Success Specialist, you will provide direct training and support (web-based) for users of the platform. Conduct sales calls with new users to manage successful onboarding, implementation & support.

Technical Support 19

Technical Support Engineering Best practices Upselling 19

SmartKarrot

JUNE 9, 2022

Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Drive value for customers by helping them achieve their business and technical outcomes. Develop relationships with customers at all levels, including engineers/users, as well as executives.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth.

Upselling 19

Upselling Enterprise Technical Support Finance 19

SmartKarrot

NOVEMBER 9, 2022

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

Real estate 19

Real estate Consulting Consulting Technical Support 19

SmartKarrot

APRIL 28, 2022

Work with the technical account team as needed for customer success. This role is focused on strategic customer success management and is not a technical support-related role. Own customer relationships post-sale and ensure customer success by creating engaged, happy customers who advocate on the company’s behalf.

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

SmartKarrot

OCTOBER 13, 2022

Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.? As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Feedback Engineering 19

Amity

JANUARY 30, 2019

They are the advocates of your customer base and provide critical feedback on your product, service and industry trends. A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales. CS Architects / Engineers.

Education 61

Education Engineering B2C Technical Support 61

SmartKarrot

MAY 27, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. Maintain & gain knowledge of the languages & technologies supported by New Relic.

Technical Support 19

Technical Support Upselling Accountability Engineering 19

SmartKarrot

AUGUST 3, 2022

Work closely with Sales Management to align on adoption and expansion strategies, renewal forecasting, coverage plans, and account opportunities (i.e. Manage and contribute to campaigns which target new client acquisition and sales. Impart technical leadership and direction on all aspects of HeadSpin’s products and services.

Technical Support 19

Technical Support Accountability Enterprise SaaS 19

SmartKarrot

NOVEMBER 18, 2021

Establish process and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Be a point of excellence and escalation within the broader customer success and support team; when a challenging new question arises, be someone your colleagues can turn to for help.

Technical Support 19

Technical Support Best practices Metrics Feedback 19

ClientSuccess

FEBRUARY 21, 2017

Today, the customer success team at SalesLoft includes technical support engineers and implementation leads, who help bridge the gap between sales and implementation of the platform. Since SalesLoft deals with sales teams, they know their client’s time is money. Customer Success as a Culture: Sales Leaders Edition.

SaaS 40

SaaS Technical Support Sales Engineering 40

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Act as the company’s primary post-sales management point for the customer.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

MAY 26, 2021

Work closely with sales, marketing, product, engineering, and support teams to ensure we constantly deliver value to the customers. Collaborate with the Success and Sales Teams to convert pilots into deep client relationships. Impart technical leadership and direction on all aspects of HeadSpin’s products and services.

Engineering 10

Engineering Technical Support Government Coaching 10

SmartKarrot

MARCH 3, 2021

Escalates needs across product, engineering, marketing and finance teams to ensure client needs are met. Escalating needs across product, engineering, marketing and finance teams as appropriate. Create a company-wide customer feedback loop. Drive company-wide definition of an ideal customer.

Finance 10

Finance Engineering Coaching Morale 10

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Transform customer feedback into actionable product roadmap items. Provides feedback for technical selling tactics and strategies for the broader team. Apply here: [link] Role: Director / Sr.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

CSM Practice

JANUARY 1, 2017

Finally, in my opinion, if you have a TAM (or a higher level of dedicated technical support) you should charge for it. It’s a much more value-add and sales-driven role and the conversation of just price adjustments is not appropriate. They should upsell seats and service levels. customer churn data, account add-ons.

SaaS 58

SaaS Metrics Accountability Best practices 58

SmartKarrot

JUNE 16, 2020

You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. You will partner directly with Sales, Technical Support, and Solutions Engineering teams to create a repeatable and scalable operating process that drives post-sale success.

Technical Support 10

Technical Support Engineering Best practices Accountability 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Apply here: [link].

Upselling 10

Upselling Technical Support Feedback Coaching 10

SmartKarrot

JUNE 10, 2021

Oversee the customer transition from the Sales Team to the Customer Success team. Collaborate cross-functionally on behalf of the brand customers to deliver feedback, prioritization, and optimizations to the product, sales, real estate, and marketing teams.

Real estate 10

Real estate Technical Support Coaching Accountability 10

SmartKarrot

JANUARY 7, 2021

Provide technical support during onboarding and implementation. Actively contributing in a product roadmap and collecting feedback from customers. Partner with the product, engineering, presales and sales team to ensure that we are focused on customer needs. Build and manage customer success team.

Upselling 10

Upselling Technical Support Metrics Engineering 10

SmartKarrot

JANUARY 4, 2021

Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Work closely with marketing teams, tech support, and product teams to create and find solutions for Year13’s customers.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

OCTOBER 30, 2020

Work closely with the Sales organizations to develop and execute growth plans and strategies to drive License Agreements for Urbint. Also, create a company-wide customer feedback loop designed to share information and spot trends with a focus on improving the product and customer retention.

Enterprise 10

Enterprise Technical Support Engineering Education 10

SmartKarrot

JULY 13, 2022

Install operational rigor on our post-sales team including process, tools, instrumentation, and best practices to identify/remediate risk and create a repeatable, scalable playbook. Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.

Technical Support 3

Technical Support Accountability SaaS Engineering 3

SmartKarrot

JUNE 21, 2022

Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc. Function as the voice of the customer and provide internal feedback on how New Relic can better serve the customers.

Enterprise 3

Enterprise SaaS Technical Support Accountability 3

JustCall

APRIL 5, 2023

Any issues that you may face while using them can be highlighted to the JustCall engineers and they will make sure to accommodate your requests or suggestions. Nontheless, JustCall offers continued support through onboarding, training, and dedicated technical support personnel. How has it done so?

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Netomi

FEBRUARY 28, 2022

[We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JustCall

MAY 1, 2023

This is why most businesses are on the lookout for a reliable and efficient communication system with the help of which they can: Keep in touch with clients Collaborate with colleagues Make sales calls One such software is JustCall. This feedback is then recorded in the analytics dashboard to assess agent performance. 5 GetApp 4.2/5

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

NICE inContact

JANUARY 18, 2018

Within the supply chain, feedback about product performance is extremely valuable – both for the company providing the interface to the customer (in order to accurately assess which products or partners are most successful), as well as to partners to help them improve their service or product provision. The evolution to opportunity center?.

Contact Center 49

Contact Center outsourcing Technical Support Call Center 49

JustCall

APRIL 5, 2022

If you are into marketing and sales, this VoIP feature will surely come in handy. From there, you can review their performance and give vital feedback that will allow them to beef up going forward. Sales managers can present a webinar by staying on a voice call and sharing a screen simultaneously for giving a product/service demo.

voip 40

voip Interactive Voice Response Analytics Sales 40

RichCall

SEPTEMBER 13, 2017

Wade Wiant , Vice President of Sales and Channels at Mediu. The contact centre will support this by providing hints, tips, education and technical support. For now, the consumer market is all about driving sales, either online or in-store. @Donna Peeples , Customer Experience Strategist. Colin Taylor.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64