Vonage

DECEMBER 18, 2018

Frank Marzano, Manager, CS Operations at Vertafore, insurance software solutions provider for independent agencies and brokers, MGAs, and carriers, shared his personal story echoing the same concept of an emotional response to a service. Imagine a canceled flight, no communication, no apology and an earliest possible flight in three days.

Customer Experience 101

Customer Experience Customer Service Banking Airlines 101

Spearline

APRIL 1, 2021

If you're in an empty room with hard surfaces that produce a lot of echoes, your sound quality may suffer. A wired headset with active and passive noise cancellation is even better. If you're attending a meeting outside or with your windows open, be mindful that your microphone can pick up even the tiniest breeze.

Entertainment 80

Entertainment Telecommunications Accountability Feedback 80

Skybridge

MAY 25, 2021

This article resonated strongly for me because Sidda’s take on this subject strongly echoes what we’ve been doing at Skybridge Americas for more than a decade. AI and advanced analytics can analyze past interactions to predict a customer’s next action, including purchases and cancels.

Interactive Voice Response 52

Interactive Voice Response Contact Center Customer Care Customer retention 52

Infinity

OCTOBER 26, 2021

As lockdown disrupted travel plans in March of 2020 would-be holidaymakers picked up the telephone to either cancel, postpone or request refunds for their planned vacations. It’ll come as no surprise that the travel industry is one sector that has been massively impacted by the pandemic. Call volumes are up 39.4%

Automotive 52

Automotive Government Marketing Sales 52

Spearline

NOVEMBER 12, 2018

Another echoed the warning that good customer experience does not always equal ‘cool, new innovation’ It’s important to get the basics right first. There are many tactics for improving customer experience, and, hence, CSat (customer satisfaction) levels, NPS (net promoter score) and CES (customer effort score).

First call resolution 40

First call resolution Outbound sales Airlines Chatbots 40

Amity

FEBRUARY 6, 2017

Patience To echo the great words of Axl Rose , “All we need is just a little patience.” What causes customers to cancel? Upset or dissatisfied customers are viewed as an opportunity to turn that frown upside down. ” Well, a Customer Support Professional at times needs a little more than that. And that’s okay.

Customer Support 87

Customer Support Analytics Surveys Personalization 87

C Space

MAY 28, 2020

Now, as many of the events people historically looked forward to are postponed or cancelled, with Customer, Now, we wanted to explore the question, “what are we losing beyond the moment?”. And the “echo” of our memories made. The “anticipation” and the “echo” – these parts of an experience are far greater than the event itself.

Engineering 52

Engineering Customer Experience Personalization 52

SoliCall

NOVEMBER 11, 2019

The sound coming from the TV and captured by the remote, can be viewed as echo. A robust echo cancellation that can handle volatile parameters should be able to remove the sound of the TV from the audio that is captured by the microphone. Sound of the dog barking.

Engineering 11

Engineering Interactive Voice Response Call Center Analytics 11

SoliCall

DECEMBER 22, 2019

We are frequency approached by new prospects with a simple request: could you help us cancel the noise in our audio? All these noises can be very disturbing and should be addressed by a noise-reduction algorithm that is capable of cancelling stationary noises. Echo is the phenomena of a person hearing himself during a call.

Call Center 52

Call Center Technology Personalization Contact Center 52

CrazyCall

FEBRUARY 26, 2019

One of the solutions to staying fully focused on the call is to use duo call center headsets which offer an outside noise canceling. Such headphones also come equipped with a noise-canceling microphone so your recipient won’t hear any of the outside noise as well. Find a quiet space with no echo and background noises.

Personalization 98

Personalization Entertainment Sales Call Center 98

JustCall

MAY 13, 2024

Echo or audio feedback: Ensure you’re using a headset with noise-cancellation features. Our engineers cooked up some magic with features like Automatic Microphone Volume Adjustment and Active Background Noise Cancellation. Limit the number of devices using the network during calls. We’ve got you covered there too.

voip 59

voip Engineering Feedback Sales 59

Spearline

FEBRUARY 8, 2021

Today’s users have very high expectations regarding the quality of phone calls, and there are many issues that can occur with a voice connection, including echo. One of the most common, and most irritating, problems which you can face in a call is echo. Causes of Echo. Echo Reduction.

Telecommunications 90

Telecommunications voip Quality management Accountability 90

CrazyCall

JUNE 12, 2019

Mouth noises, echo, background noises. Such features as a noise-canceling microphone and HD sound-quality will make your calls crisp and professional. If a caller strikes you with an uncomfortable question, provide as much feedback as you can and work towards the goal that will satisfy both you and your caller. Providing top quality.

Scripts 90

Scripts Wireless Sales Feedback 90

VirtualPBX

JUNE 8, 2021

Echo Cancellation. A new preference for desktop softphone users lets them enable echo cancellation. This setting affects headsets and speakers, and it replaces the previous Reduce Echoes From Speakers (AEC) setting. Add Phone Number to Contact.

voip 75

voip Accountability 75

SmartKarrot

MAY 3, 2023

By adding the call intelligence layer to your Webex calls, you will be able to make the most of advanced features such as voice recognition, noise cancellation, and superior audio quality optimization. You’ve successfully applied a free intelligence layer to your Webex calls!

B2B 10

B2B Accountability Feedback Sales 10

SoliCall

JANUARY 10, 2018

They both offer advanced noise reduction and echo cancellation capabilities. Assuming you are not developing your own telephony software our SDKs are not an option but what about the two plug-and-play products PBXMate and SoliCall Pro ? So, what are the main differences? Which of these products is more suitable for you?

Call Center 45

Call Center Technology Contact Center 45

JustCall

FEBRUARY 13, 2024

This was in excess of what I had set the credit card to allow, and the service was cancelled several times because the charges were not accepted. That day the call was canceled when the autoprompt said it was transferring me. When service was working, the sound was poor, with static or echoes most of the calls I had with it.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

C Space

MAY 20, 2020

.” Miami’s Ondevan said it’s seen success by focusing on South Florida locals who want to take road trips while they work remotely, and San Diego company AdventureKT said natives have taken up the slack left by out-of-towners and foreigner who have canceled. We’re still a fraction of where we should be,” he said.

Airlines 52

Airlines Transportation Government Sales 52

Certified Languages International

JUNE 3, 2021

This year, many Pride festivities across the country have been canceled because of the ongoing pandemic, but we can still support the LGBTQ+ community and reflect on the progress made in advancing LGBTQ+ rights. The uprising lasted for days, and sentiments of the persecuted gay community echoed throughout the country. identify as LGBT.

Healthcare 52

Healthcare Education Surveys 52

Eptica

JULY 2, 2019

This is echoed by research from Forrester, which found that just a third of CX professionals felt their VoC programs were effective at driving action. are they going to leave or cancel their order?). This all points to a need to transform VoC. Again, AI and text analytics are vital to uncovering this insight at scale.

Best practices 62

Best practices Surveys Metrics Feedback 62