JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

JustCall

SEPTEMBER 22, 2022

Sales jobs come with a lot of pressures and challenges. A sales team has to be high-performing and efficient to achieve targets and gain new customers. Irrespective of what company you work for, if you are on a sales team, you have to face certain challenges for sales targets. 5 Sales Challenges and How to Fix Them.

Sales 52

Sales Feedback Analytics Customer retention 52

Andrew Mcfarland

SEPTEMBER 23, 2022

A business development manager oversees sales and marketing efforts. Sales representatives focus on prospecting qualified leads and closing deals. Both marketing and sales work to make the company’s top business objectives a reality. Differences between sales marketing and business development.

Sales 48

Sales Marketing Advertising Management 48

Satrix Solutions

JANUARY 31, 2019

In part 1 of this blog series , we shared the wealth of knowledge we believe every company should be striving to capture from the sales process. Is Your Sales Team a Reliable Source of Insight? The most common approach is having the sales rep ask the contact they’ve been trying to close why they made the selection they did.

Sales 68

Sales Feedback Surveys CRM 68

JustCall

JANUARY 29, 2024

is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. more expensive than JustCall’s, despite offering fewer features both in the sales dialer and the overall platform.

Sales 52

Sales APIs Analytics Abandon rate 52

JustCall

NOVEMBER 24, 2022

Do you know that many sales reps don’t like to follow imposed instructions, and 2/3rds of all salespeople don’t follow a s ales process ? Despite everything, you need a formal sales process to complete sales faster. What is a Sales Process ? Why Build a Sales Process ? Sales is a numbers game.

Sales 52

Sales B2B Surveys CRM 52

JustCall

DECEMBER 7, 2022

A sales pitch is a crucial part of the sales process. The sales pitch, or sales presentation, often becomes the decisive factor in whether a sale is successful or not. Sales presentations see a lot of variation all around. Structure of a sales presentation. Structure of a sales presentation.

Sales 52

Sales Feedback Personalization 52

ShepHyken

JANUARY 28, 2022

When looking at customers, there are various aspects to consider, such as customer services, customer value, customer feedback, customer communication, etc. The CRM system covers sales, business development, marketing, recruiting, etc., It keeps your sales and marketing team in check and helps them manage customers efficiently. .

CRM 175

CRM Sales Feedback Customer Support 175

JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

JustCall

MARCH 13, 2023

A sales coaching plan is every sales manager’s best friend. This guide will walk you through how to create a robust sales training roadmap. What is a Sales Coaching Plan? Let’s understand how to create a high-performing and personalized sales training plan. Hit-and-miss sales goals.

Coaching 40

Coaching Sales Metrics Best practices 40

PeopleMetrics

MARCH 1, 2017

If you’ve been keeping up with this series, you're familiar with the idea of gathering continuous customer feedback. But it's important to note the changing environment for how that feedback is handled. When you're trying to close the loop, you do not have to protect the identity of your customers who give you feedback.

Feedback 99

Feedback Banking Surveys Management 99

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales CRM Contact Center 61

JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. To help your sales agent avoid call center agent burnout, learn some actionable ways to reduce call center agent stress and drive change here. Provide ongoing training and feedback 7. Manageable workloads 2.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

JivoChat

APRIL 8, 2021

Customer engagement tools are software solutions that facilitate ongoing two-way interactions between companies and customers, which enable companies to gather feedback and insights from the target market and allow customers a means of communicating their needs and interests. Shorter Sales Cycles. What Are Customer Engagement Tools?

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Totango

AUGUST 14, 2020

Audience: When it comes to relaying feedback to internal stakeholders, what tools do you use to collect customer feedback, share it internally, and present it in a clear way? Collect & document feedback . Identify feedback provider and organization. As part of that we: . Map stakeholder type.

Accountability 155

Accountability Feedback Sales Upselling 155

Dialer 360

MAY 3, 2023

Sales targets are the lifeblood of any call center, as they serve as a benchmark for measuring the performance and success of the company. Hitting sales targets is a crucial aspect of any business, as it not only boosts revenues but also enhances brand reputation and customer loyalty. Customer service and sales go hand-in-hand.

Call Center 26

Call Center Sales Abandon rate Scripts 26

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 52

Gamification Sales CRM Contact Center 52

Global Response

DECEMBER 21, 2022

This process ensures that your call center quality is stable and improving—which in turn will improve customer service and retention, sales, compliance and more. However, if your call center handles outbound sales and marketing calls, a QA process for sales is even more important.

Call Center 62

Call Center Outbound sales Feedback Best practices 62

Nicereply

MAY 14, 2019

Let’s contrast a community strategy against traditional sales tactics. Sales are vitally necessary for your business, but unfortunately not always enthusiastically welcomed by your potential customers. A big reason why customers can feel hostile to sales tactics is because they don’t think they are getting enough in return.

Sales 76

Sales B2C B2B Customer retention 76

Satrix Solutions

APRIL 21, 2022

That means acquiring robust data and feedback rather than relying on anecdotal information or the vocal minority (aka the squeaky wheel). Employees, especially those on the front lines, are often a valuable resource – especially if they’ve been diligent at documenting conversations with customers and prospects.

Customer Experience 103

Customer Experience B2B Feedback Consulting 103

Totango

MARCH 21, 2023

The second step is engagement whereby feedback should be prioritized and measured alongside assigning appropriate roles & responsibilities to ensure this part of the framework runs smoothly. Don’t forget to make your feedback scalable.

Journey mapping 80

Journey mapping Benchmark Metrics Surveys 80

Satrix Solutions

JANUARY 29, 2021

This happens because few capitalize on the feedback in such a way that it resonates with customers and enhances their experience over time. The follow-up process conveys an important message to customers that their feedback was heard, and the company is committed to acting. Why is closing the loop important?

Scripts 78

Scripts Surveys Feedback Customer centricity 78

Integrity Solutions

MARCH 19, 2024

As a sales leader have you looked at your forecast and asked questions like these: “Do we have enough opportunities in our forecast to confidently make our goal this quarter/year?” ” Sales forecasting accuracy is one of the most important processes for running a successful sales organization.

Sales 111

Sales Coaching B2B Customer centricity 111

Quadient

MAY 12, 2022

Customer reviews are among Quadient’s favorite sources of feedback because they bring our products and services to life. Customer feedback drives critical discussions across our product, support, services, and sales teams to better meet the needs of people like you, in organizations like yours.

Journey mapping 52

Journey mapping Analytics Feedback Technology 52

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. How Should Customer Success Enablement and Sales Enablement Work Together?

B2B 82

B2B SaaS Education Brand ambassadors 82

JustCall

MARCH 9, 2023

Organizations are using an AI call coach for sales reps looking to improve their job skills and enhance their training. 5 Benefits of an AI Coach for Your Call Center Let’s start by understanding how an artificial intelligence coach will benefit your call center–for the agents and the sales managers.

Coaching 52

Coaching Call Center Construction Best practices 52

ClientSuccess

MAY 25, 2023

Leveraging SmartCS, the Weekly Pulse Summary feature presents real-time feedback on customer health by summarizing the top 5 things that are going well and the top 5 areas of improvement for customers with issues. SmartCS is available immediately to ClientSuccess beta customers with general release for all customers slated for June 2023.

B2B 81

B2B SaaS Feedback Management 81

CSM Magazine

DECEMBER 14, 2022

When owners of companies think about documentation, they sometimes choose between white papers and business plans. A white paper is a document that consists of information about a product or service. These documents are more geared toward tech-savvy customers. Key elements of this document are the next: Resume or brief.

B2B 52

B2B B2C Marketing Analytics 52

Satrix Solutions

AUGUST 25, 2020

Adding value after the initial sale takes time, focus, and understanding to gain the trust of your customers. To execute your upsell efforts efficiently and consistently, front line Customer Success teams should have a thorough understanding of the sales process. Utilize Customer Feedback to Drive Sales.

Upselling 78

Upselling SaaS Sales Consulting 78

JustCall

MARCH 28, 2023

Your sales and support agents are at the heart of your business. Identifying the needs of customer-facing teams Identifying the specific needs of sales and customer service teams is crucial to empower them with the right tools that drive business growth and success. They may have a different perspective on the tools that are needed.

CRM 52

CRM Sales Scripts Analytics 52

Fonolo

JANUARY 31, 2023

Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. Foster empathy with the customer.

Call Center 141

Call Center Contact Center Coaching Gamification 141

customer sure

NOVEMBER 6, 2022

Of course, the accuracy of reviews, and the gaming of the reviews system (for example, artificial reviews, incentivising people to give positive reviews and only showing the good reviews on your website) has been well documented and is the topic for another blog, but for now let’s assume the majority of reviews we see are fair and accurate.

Customer Experience 54

Customer Experience Feedback Surveys Customer centricity 54

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. A community creates a central destination for users to find support, advice, best practices, and also to offer their feedback.

Advertising 98

Advertising SaaS B2C Engineering 98

ProProfs Blog

DECEMBER 16, 2020

But when it comes to the holiday season, live chat turns out to be a lucrative option even for sales team as it helps them to: Capture market qualified leads in real-time. Initiate a chat that helps sales and support teams understand customer intent better. Close a sale while having a conversation with the customer.

Management 147

Management Chatbots Sales Upselling 147