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Best Tools and Practices for a Healthcare Call Center

Calltools

Managing a successful healthcare contact center is essential to providing an optimal patient experience. If you own or manage a healthcare call center, you need to use the right tools and strategies to help your call center achieve success in the healthcare industry.

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Everything You Need to Know About Auto Attendant

Hodusoft

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Ask for a Free demo!

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Automatically generate impressions from findings in radiology reports using generative AI on AWS

AWS Machine Learning

About the authors Dr. Adewale Akinfaderin is a Senior Data Scientist in Healthcare and Life Sciences at AWS. His expertise is in reproducible and end-to-end AI/ML methods, practical implementations, and helping global healthcare customers formulate and develop scalable solutions to interdisciplinary problems.

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Why Contact Center Agents Should Spend More Time Asking Questions

Balto

Consider this scenario: a prospect requests a product demo. By looking at the data from over 170 million calls, the Balto Real-Time Index analyzes the rate of question-asking and other soft skills across industries and use cases. In the healthcare industry, for example, active listening was only used 0.03 times per call).

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2023 Medicare Open Enrollment Tips

Balto

to stay on top of industry changes throughout the year. Maintain Up-to-Date Scripts and Information Access. Therefore, it’s imperative to stay on top of current plans and pending changes with updated scripts and easily accessible information. Benefits of Adopting AI Technology for Insurance and Healthcare Industries.

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A Comprehensive Guide to Customer Interaction Analytics

NobelBiz

Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions. Recommendations: Advanced systems might even suggest actions, like refining scripts, introducing new training modules, or adjusting staffing levels during specific hours.

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Identify key insights from text documents through fine-tuning and HPO with Amazon SageMaker JumpStart

AWS Machine Learning

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Healthcare and life sciences. Demo notebook.

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