Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. What Are SaaS Tools? Customer success.

SaaS 71

SaaS CRM Advertising Analytics 71

NobelBiz

MAY 16, 2023

Hosted technology has been available to the contact center industry for several years, although its market penetration has been modest at best. To be exact, 36% of contact centers currently use any form of cloud technology, including software as a service (Saas), hosted, hybrid, and private cloud.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

SmartKarrot

JANUARY 5, 2023

Contribute technical knowledge and perspective to the customer support team and drive diagnosis and troubleshooting for technical support and user issues. Collaborate with the product team to turn the feedback into features, and work with the marketing team to showcase how customers use the product.

SaaS 19

SaaS Technical Support Enterprise Feedback 19

ChurnZero

OCTOBER 22, 2020

The oft-misunderstood maturity, viability, and complexity of Customer Success software. If your Marketing team required a marketing automation platform, they’d simply buy HubSpot. So, why then would you consider building your own Customer Success platform – a product of equal complexity?

CRM 59

CRM Customer retention Technology Best practices 59

Callminer

AUGUST 1, 2017

Tyler Riddell is the Vice President of Marketing for eSUB with over 15 years of experience in Marketing, Product Management, Advertising, and Public Relations. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Tyler Riddell. Rachel Ivers.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. His team ensures Volta’s stations are online and well-maintained and that their drivers, site partners, and advertising customers have an excellent experience.

Automotive 41

Automotive Management Enterprise B2B 41

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MARCH 17, 2021

Partner closely with marketing to develop, launch, and track successful campaigns at scale. Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen 1WorldSync adoption.

Technical Support 10

Technical Support Accountability SaaS Best practices 10

SmartKarrot

MAY 29, 2020

If the customers are not satisfied, the specialist implements different ways to improve certain areas so that the churn rates are decreased. Primarily, software-based companies such as SaaS companies employ customer success specialists, which provide technical support to customers. Read on to get the answer!

SaaS 10

SaaS Accountability Technology Management 10

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. We’ve asked support pros from Kayako and beyond what they think the biggest trends in customer support will be in the next 12 months. Navsher Puar , Support Team Lead.

Customer Support 56

Customer Support Self service Technical Support Consulting 56

Netomi

JANUARY 5, 2022

Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Barry Dalton.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JUNE 21, 2022

Collaborate with peers and Infogrid leadership to define the operating model for Customer Success Managers within the broader account teams. Drive growth in Infogrid’ installed base of customers through the strategic engagement of lighthouse accounts deepening the use of Infogrid SaaS platform to increase.

Enterprise 3

Enterprise SaaS Technical Support Accountability 3

SmartKarrot

MARCH 14, 2022

Evaluate and potentially implement improvements to the escalation processes for customer support issues. Serve as your clients’ advocate internally by liaising with senior company leaders including sales, marketing, product, engineering, and support. Foster and drive a culture of customer-centricity across the company.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

JustCall

APRIL 9, 2024

JustCall is also one of the only SaaS companies that provides all three dialer types —– auto dialers , predictive dialers , and dynamic dialers. Our system boasts cutting-edge features designed to empower sales and customer support teams. For customer support Resolve customer issues quickly with smart call routing.

voip 40

voip Sales Scripts CRM 40

NobelBiz

MAY 25, 2023

Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).

call center software 98

call center software Call Center APIs Contact Center 98

JivoChat

AUGUST 23, 2021

Like most SaaS platforms, Shopify offers subscription-based pricing for their software. the website) and everything needed to run the store including payment gateways, shipping services, marketing tools, and office management features. Market share for Shopify was just under 3.7% a million global merchants. Source: Statista.

Enterprise 52

Enterprise Sales B2B B2C 52

Netomi

FEBRUARY 28, 2022

As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Pixalate has a reputation for being hyper focused on customer success, and I’m eager to build upon that strong foundation as we continue international expansion.”. Connect with Amanda. Connect with Dione.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Kayako

OCTOBER 13, 2016

In 1989, Ron Muns founded the Help Desk Institute, a professional association with the mission to serve the industry by focusing on innovating technical support. The Help Desk Institute advocated providing a place where employees could receive technical support relating to their organization’s IT infrastructure.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81

Comm100

FEBRUARY 7, 2018

Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill. For example, Hubspot is an all-in-one software provider that offers CRM, marketing, and sales tools. Another example is Zendesk.

CRM 41

CRM Enterprise Multichannel SaaS 41