TechSee

MARCH 1, 2021

But the days of relying on sales staff to entice customers to re-open their wallets are coming to an end. The rise of new digital engagement channels is making it easier than ever for Customer Service staff to do the (selling) deed, while pushing the CX to the next level. When he’s not to profit centers.

Sales 124

Sales Technology Customer Service Chatbots 124

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., A video can create an emotional connection.

Customer Service 269

Customer Service Entertainment Banking Marketing 269

ShepHyken

DECEMBER 11, 2019

Here are the first ten of twenty ideas as to how you can up your customer service game in 2020. Too often companies focus all their efforts on acquiring new customers instead of keeping existing customers. Don’t forget about your “sold” customers—stay in touch on a (somewhat) regular basis. Stay in touch.

Customer Service 296

Customer Service Sales Marketing Technology 296

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. To that end, employees receive no sales commissions and have no sales quotas. Use the C.A.R.E.S.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

SEPTEMBER 22, 2022

You know how important customer service is for your business. Being customer-centric means never letting any question from your customer go unanswered or any email not responded to. One way to do that is through posting informative videos on your website and producing video ads. They’re personal.

Customer Service 52

Customer Service Entertainment Advertising Engineering 52

NobelBiz

OCTOBER 12, 2021

The solution: intraday management, reducing the unexpected and element of surprise in order to deliver good customer service. The post VIDEO & ARTICLE: How Do You Get Out of a Sales Slump? Having your resources aligned in a seamless manner, in order to maximize efficiency for scheduling and planning your agents time.

Sales 52

Sales Management Customer Service 52

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

24-7 InTouch

JANUARY 26, 2021

The global video gaming market was estimated at a value of $152 Billion USD in 2019, and saw significant growth in 2020, with nearly a 20% increase in value. Given the thriving segments of Cloud Gaming and Mobile Gaming, the video game industry was already poised to grow at an extremely fast pace when the COVID-19 pandemic came along.

Customer Service 52

Customer Service Entertainment Technical Support Customer Support 52

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales.

Customer Service 167

Customer Service Best practices Customer Experience Sales 167

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. Retail Customer Experience) Sweetwater Sound Inc., A video can create an emotional connection.

Customer Service 156

Customer Service Entertainment Banking Marketing 156

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. It was originally established in London as a way to expand newspaper sales. It’s not an article, but a short video from our friends at Salesforce sharing the four things customers want in 2023. Sign Me Up!

Customer Service 167

Customer Service Government Customer Experience Sales 167

TechSee

MARCH 30, 2021

You turn to the sales team. New thinking is pointing to another area of focus for boosting sales: Customer Service. Contact center agents and field service technicians are probably the best placed salespeople within the organization. Visual assistance makes Field Services profitable.

Customer Service 109

Customer Service Upselling Self service Contact Center 109

REVE Chat Blog

MARCH 25, 2020

Businesses are shifting their focus from traditional communication strategies to modern digital strategies to improve the customer experience. The use of tools like video chat, co-browsing along with live chat has brought a significant impact. Microsoft’s State of Global Customer Service Report). source: salesforce.

Customer Service 53

Customer Service Best practices Call Center Sales 53

VirtualPBX

JUNE 22, 2021

This week we want to thank our customer, 1st Classic Transportation, for participating in our new case study video that shows how successful the company has been in using its phone system to power through the economic slowdown caused by COVID-19. Your browser does not support the video tag. “I We hope to speak with you soon.

Transportation 99

Transportation Customer Support Personalization Sales 99

ShepHyken

FEBRUARY 21, 2020

He shares tactics to help ensure a point-of-sale system will enhance the customer experience. In today’s highly competitive and constantly advancing retail industry, there is no place for ordinary customer service. Why Point of Sale Matters So Much? and the point of sale is their last medium to get them addressed.

Sales 238

Sales Customer Experience Marketing Personalization 238

ShepHyken

JUNE 6, 2023

For Amazon, it’s free shipping, access to video content, and more. I create weekly videos based on these articles. If something I write or put in a video makes a difference in someone’s life or business, that’s good enough for me. A different way to say free is no extra charge. Isn’t that the same as free? Here’s a scenario.

Advertising 212

Advertising Customer Service Customer Experience Sales 212

Provide Support

JANUARY 6, 2020

This is convenience that will drive repeating sales and customer loyalty. (.). The post Best Customer Service Posts and Videos from Provide Support appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. © 2003 - 2017 Provide Support LLC. Permalink | No comment.

Customer Service 52

Customer Service Sales Customer Experience 52

TechSee

MARCH 10, 2021

Recently, the focus on remote assistance has been increasing, driven mainly by the rising expectations of customers, the growing complexity of cases, and the emergence of new technologies such as IoT diagnostics, video, AR and computer vision AI. In 2021, remote support has become a standard in customer service and is here to stay.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

Global Response

MARCH 27, 2023

Can great customer service really impact your brand, or is good customer service good enough? In today’s saturated marketplace, customer service matters more than ever. 68% of customers will pay more for products or services from brands known for their excellent customer service.

Customer Service 62

Customer Service Chatbots Self service Personalization 62

Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

Marketing 231

Marketing Engineering Consulting Consulting 231

VirtualPBX

JANUARY 12, 2021

Voice, video, and texting all have a role to play. One use case for Multiple Auto Attendants in a remote work setting is to give all your sales persons their own direct ( DID ) phone numbers. Top 2021 Video Feature. You can complete video calls between multiple users exactly like you would with audio-only calls.

voip 72

voip Personalization Sales Customer Support 72

ShepHyken

MARCH 31, 2018

Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Dan Gingiss started the Social Customer Care Track and interest has grown exponentially. Social Media Changes Customer Service. Even millions!

Marketing 217

Marketing Customer Service Airlines Self service 217

JustCall

MARCH 7, 2023

The sales world has changed dramatically. Hybrid workspaces blend in-office sales reps and off-site staff (mostly working from home). So why does this approach matter and how can you incorporate it into your sales operations? So you must prepare adequately if you’re considering a hybrid work model for your sales team.

Best practices 52

Best practices Sales Morale Personalization 52

VocalCom

FEBRUARY 19, 2018

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Address customer needs.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

ShepHyken

JANUARY 25, 2017

The Dollar Shave Club continues to impress me with their amazing customer service. I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. But, sales alone couldn’t make them the success that they are today.

Customer Service 229

Customer Service Sales Customer Care 229

Hodusoft

OCTOBER 23, 2020

In the present scenario, there has been a drastic rise in the video conferencing trends through various platforms like Whatsapp, Skype, Facebook messenger, etc. Indeed, they have raised the standards of video conferencing for businesses. Call handling time is also shortened through video calls.

Contact Center 52

Contact Center Contact center software First call resolution Upselling 52

Fonolo

OCTOBER 30, 2018

These days, customers are savvier than ever. Generic, sales-heavy marketing campaigns no longer have the same impact they once did. Thanks to social media platforms, customers wield more power than ever before. Tim Hortons is another brand that has made customer service a key component of its ad strategy.

Marketing 164

Marketing Customer Service Advertising Call Center 164

TechSee

JUNE 1, 2021

What is Gig Customer Service? This gig-based economic format has spread to the customer service function – known as GigCX – where freelance customer support agents are sourced to perform on a per-task basis. Gig customer service: Can it really work? Solution: Boost product registration.

Customer Service 109

Customer Service Upselling outsourcing Self service 109

Tethr

MAY 4, 2020

Delivering a low-effort experience isn’t just important for customer service or customer experience departments, but for sales teams. Effort reduction and the ability to measure effort of sales calls is something sales leaders should concentrate on in order to boost sales conversion.

Sales 66

Sales Coaching Surveys Customer Experience 66

Quiq

JUNE 22, 2022

Share This Story One of the most impactful—and often overlooked—tools in customer service is Google Business Messages. Google business messaging gives your company the power to take care of customers on their terms. The result: You foster greater trust and close more sales. Drive revenue and sales.

Sales 56

Sales APIs Best practices Analytics 56

Global Response

FEBRUARY 26, 2024

In today’s world, customers expect not only excellent products but also excellent service. Quality customer service matters; just look at the numbers: 83% of customers are more loyal to businesses that respond to and resolve their complaints. So just what is high-quality customer service?

Call Center 62

Call Center Customer Service outsourcing CRM 62

ShepHyken

JANUARY 29, 2020

While you probably don’t have a real genie to bring you customers (although I don’t want to completely rule out the possibility), you probably do have people managing your marketing and sales efforts. Those people will bring you customers. If you’ve made it this far, it’s obvious customers are important to you.

Sales 380

Sales Marketing Customer Experience Customer Service 380

CSM Magazine

JUNE 20, 2023

Every successful business knows that providing quality customer service is essential in getting customers to keep coming back. Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy! Finally, never stop listening to your customers.

Marketing 52

Marketing Customer Service Metrics Analytics 52

CSM Magazine

JUNE 14, 2023

In the exciting world of outdoor equipment retail, providing top-notch customer service is more crucial than ever. You can stand out from the rest by offering an exceptional shopping experience that goes above and beyond your customers’ expectations. Start by creating a welcoming and clutter-free retail store environment.

Customer Service 52

Customer Service CRM Sales Education 52

CX Global Media

APRIL 10, 2017

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? Delivering a great customer experience is not possible even if you have the most modern communication platform. About Grypp.

Sales 120

Sales Contact Center Customer effort Call Center 120