TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Totango

JANUARY 15, 2019

While it’s no doubt a thrill to pursue and persuade a new customer to work with your enterprise, for software and subscription-based businesses, the real value lies in customer retention. But your customer retention strategies should be based on long-term thinking. 2 Understand Your KPIs.

Customer retention 75

Customer retention Customer centricity Enterprise CRM 75

Beyond Philosophy

DECEMBER 23, 2015

Reflective of the escalating focus on customer data, experiences, and relationships across all methods of communication and access, the role is rapidly evolving and morphing; however, there is general agreement regarding its significance in building and sustaining true value, planning capability, and enterprise customer-centricity.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

ShepHyken

MARCH 13, 2017

Each week I read a number of customer service articles from various online resources. My Comment: It has been said that customer service is the new marketing. If that is the case, then social media customer service (also known as “social care”) falls into that category. Here’s a statistic you won’t believe.

Customer Service 226

Customer Service Best practices Customer retention Customer Support 226

Hodusoft

DECEMBER 30, 2022

5 Reasons Why an Enterprise Phone System Is a Business Imperative. This growth highlights the importance of seamless and unified phone service in business communications, making enterprise phone systems a crucial part of modern communication systems. What is an enterprise phone system? What is an enterprise phone system?

Enterprise 52

Enterprise voip Finance CRM 52

Uniphore

NOVEMBER 2, 2021

By: Annie Weckesser, CMO The best enterprises don’t run on data – they run on conversations. Today, the most successful businesses are the ones that have the best and most effective conversations with their customers, partners and employees. In fact, bad customer service impacts customer retention more than good customer service.

Enterprise 40

Enterprise B2B Sales Customer retention 40

Voiptime

JANUARY 6, 2023

Every customer service department, especially those that are focused on calls or live communication, face often conflicts with customers. Even when such a situation occurs, the clients want to see the company and management come and solve the issue to feel that they are valuable and important to the enterprise.

Customer Service 40

Customer Service Wait times Customer retention Enterprise 40

ProProfs Blog

JUNE 26, 2020

That means being consistent at learning and acquiring knowledge can help you shape a customer’s journey better. Learn the commonly used customer service and support lingo. To help you get started, we’ve prepared a small customer support glossary below. An Assignee is a person who is assigned a customer service ticket.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

ProProfs Blog

SEPTEMBER 25, 2018

All those opportunities will only come knocking at your door when you nurture your existing customers by providing best customer service. Your competitors are smart, and they are always going to try and pry your customers away from you. Providing the best customer service will. Social media customer service.

Customer Service 135

Customer Service Customer retention Enterprise Customer Experience 135

DMG Consulting

FEBRUARY 7, 2018

2018 Enterprise Service Goals . On an annual basis, DMG conducts a worldwide survey of enterprise, customer service and contact center servicing goals for the upcoming year. The results of DMG’s annual survey reflect enterprise priorities and investment direction. Increasing use of self-service.

Enterprise 48

Enterprise Journey mapping Contact Center Consulting 48

ProProfs Blog

DECEMBER 18, 2019

Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of your support team? . If not, then how do you measure customer success? Are you looking for examples of customer service goals & objectives that you need to implement in your enterprise ?

Customer Service 120

Customer Service Feedback Customer advocacy Surveys 120

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Gamification Contact Center 122

ClearAction

JULY 11, 2023

Customer Service is a Value Center (NOT a Cost/Profit Center!) Lynn Hunsaker Customer Service is NOT a cost center. It is a VALUE center for your enterprise. Shift to modern thinking for Customer Service value truths in your current strategic planning. 2) Stop Undervaluing Customer Service!

Customer Service 48

Customer Service Enterprise Consulting Consulting 48

IdeasUnlimited

NOVEMBER 15, 2021

It attracts entrepreneurs and enterprises alike by virtually guaranteeing a certain amount of return on investment. Regardless of product quality, customer satisfaction can make or break your ecommerce business. Here at IdeasUnlimited, we’ve learned the tremendous value of high-quality customer service in the ecommerce industry.

Customer Service 75

Customer Service B2C Call Center Scripts 75

IdeasUnlimited

NOVEMBER 15, 2021

It attracts entrepreneurs and enterprises alike by virtually guaranteeing a certain amount of return on investment. Regardless of product quality, customer satisfaction can make or break your ecommerce business. Here at IdeasUnlimited, we’ve learned the tremendous value of high-quality customer service in the ecommerce industry.

Customer Service 75

Customer Service B2C Call Center Scripts 75

OctopusTech

SEPTEMBER 29, 2022

Customers are the most vital part of any business and to build a better relationship with them you need to invest in the customer service software. It is the backbone of building a successful business and providing an exceptional digital customer experience. . What Is Customer Service Software?

Customer Service 62

Customer Service CRM Self service Analytics 62

TechSee

JUNE 23, 2020

AI technologies can be used both to deliver effective self-service and to enhance the abilities of contact center agents to handle customers’ issues. The human element remains a key part of the customer service ecosystem, and efficient AI-based agent interfaces need to be closely aligned with an enterprise’s MX infrastructure.

Self service 207

Self service Chatbots Enterprise Analytics 207

NobelBiz

MAY 16, 2023

Advanced Analytics and Reporting: Hosted contact centers provide powerful analytics and reporting tools, giving businesses valuable insights into their customer interactions and agent performance. Hosted contact centers play a crucial role in fostering customer loyalty and maintaining long-term relationships.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

Interactions

MAY 15, 2024

Did you know that 89% of customers switch to a competitor after a single instance of poor customer service(1)? That’s because no one wants to do business with an organization that treats customers poorly. At Interactions LLC, our goal is to make every interaction ‘craveable’ for your customers. The result?

Customer Experience 62

Customer Experience Brand ambassadors Chatbots Self service 62

ijgolding

MAY 20, 2015

Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. Power and Associates as highest in customer satisfaction for rental car companies at or near airports. The company was named ninth on Business Week’s top 25 companies customer service list in 2007.

Enterprise 97

Enterprise Construction Customer centricity Customer Service 97

VirtualPBX

APRIL 2, 2024

In today’s lightning-fast business ecosystem, where time is the ultimate currency, delivering exceptional customer service isn’t just a goal—it’s a requirement. Enter VirtualPBX Contact Center , a game-changing solution meticulously crafted to cater to the myriad demands of modern enterprises.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

ClearAction

JULY 29, 2018

Customer Engagement is an Enterprise-wide Imperative Lynn Hunsaker. Does customer engagement rely solely on Marketing, Sales, Success or Service strategies? Since that time it has consistently been among the highest profitable of full-service airlines around the world. It’s an enterprise-wide imperative.

Enterprise 48

Enterprise Customer centricity Finance Employee engagement 48

Global Response

JANUARY 9, 2023

68% of US-based businesses outsource some of their business processes—including, commonly, customer service. But is outsourcing your customer service a smart business move? What Is Customer Service Outsourcing? There are three main ways to outsource customer service: offshore , onshore , or nearshore.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

JivoChat

AUGUST 15, 2021

Attracting new customers is another way. Customer service is sometimes an overlooked opportunity for growing your business. Delivering great service helps to retain customers, which in turn boosts your profits, because you don’t have to cover the operating costs involved when you’re onboarding a new customer.

Customer Service 52

Customer Service Chatbots Enterprise CRM 52

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

TechSee

AUGUST 16, 2022

TechSee’s new research explores the impact of the pandemic on customer loyalty across the customer service industry. Today, consumer loyalty is most impacted by the customer experience and overall service quality. Because of this, poor customer service experiences have increased the impact on churn.

Big data 109

Big data Surveys Customer retention Enterprise 109

NobelBiz

MAY 16, 2023

Advanced Analytics and Reporting: Hosted contact centers provide powerful analytics and reporting tools, giving businesses valuable insights into their customer interactions and agent performance. Hosted contact centers play a crucial role in fostering customer loyalty and maintaining long-term relationships.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

Voxjar

MARCH 10, 2020

Measuring Customer Service Performance. Alright, so you’re responsible for customer service in the call center. It’s a tall order, and you’re wondering how you can take the customer service team to the next level. And, what do KPIs have to do with customer service metrics?

Metrics 52

Metrics Customer Service Call Center Customer retention 52

JivoChat

APRIL 5, 2021

Looking to improve customer service for your ecommerce business? We reach out to companies online to find out about products, get an answer to our questions, or solve issues we’re having with their service. In this piece, we’re going to breakdown: What is ecommerce customer service?

Customer Service 52

Customer Service Self service CRM Metrics 52

IdeasUnlimited

NOVEMBER 15, 2021

It attracts entrepreneurs and enterprises alike by virtually guaranteeing a certain amount of return on investment. Regardless of product quality, customer satisfaction can make or break your ecommerce business. Here at IdeasUnlimited, we’ve learned the tremendous value of high-quality customer service in the ecommerce industry.

Customer Service 40

Customer Service B2C Call Center Scripts 40

CSM Magazine

FEBRUARY 6, 2019

The approach to customer service has completely shifted in recent years. Now, 54% of customers have higher expectations for customer service compared to one year ago, which has left many organizations reviewing their operations to meet targets. See the Customer Lifetime Value.

Customer Service 51

Customer Service Enterprise Sales Metrics 51

teleopti

DECEMBER 13, 2018

What are some of the key trends that will mold business and customer service operations in 2019? Dick Bucci of Pelorus Associates, a market research, consulting, and marketing communications firm that specializes in the contact center industry, dives into 5 trends impacting customer service and which companies need to stay on top of.

Customer Service 48

Customer Service Banking Contact Center Self service 48

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Totango

MAY 24, 2022

Recording customer purchase history. Some CRM apps are integrated with marketing, customer service, eCommerce, and other services, yielding a more extensive CRM features list. Customer relationship management apps and customer success platforms serve different purposes. Analyzing sales opportunities.

CRM 90

CRM SaaS Enterprise Sales 90

Totango

MAY 27, 2022

SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Product-led growth is a marketing, sales, and customer retention strategy that relies on the customer’s experience with the product to drive purchases.

SaaS 121

SaaS Customer retention Sales Marketing 121

TLC Associates

JULY 11, 2019

We strive for personalized interactions that wow customers. Yet customer service, like every business function, is being transformed by automation and artificial intelligence. In fact, Gartner predicts that as many as 85% of customer interactions will happen without a human by 2020. Customer Retention.

Customer Service 61

Customer Service outsourcing Technical Support Contact Center 61