ShepHyken
JANUARY 5, 2022
I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share with you today is a great example of personalized and proactive communication. In other words, it’s mass personalization.
ShepHyken
MARCH 12, 2024
The title of the article summed up the point I was trying to make: Do You Give Your Customers an Experience – Or Just a Transaction ? How to Create an Experience Personality I want to take it a step further this week. Every company has a personality, and these personalities run the gamut from serious to whimsical.
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GetFeedback
JANUARY 31, 2022
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.
ShepHyken
FEBRUARY 20, 2023
Using customer data is an opportunity for brands to create an excellent customer experience, whether it is for preventing fraud, marketing, or enhancing personalization. It is up to the brands to invest in and design experiences based on what they know about each segment of their customers.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Brands that connect with customers on a personal, emotional level will be more successful than others. 6 Ways to Make Your Employees More Human.
Beyond Philosophy
JANUARY 12, 2024
So, how do you balance the need to prevent fraudulent activity in your interactions with customers and the need to provide and easy and excellent customer experience ? 07:07 We begin our discussion about how to be diligent about fraud and security while still providing an easy and excellent customer experience.
ShepHyken
FEBRUARY 26, 2020
I had a chance to interview Matt for my Be Amazing or Go Home TV show, and he shared specific insights on how to improve the customer experience. In Matt’s words, “The world is now on-demand and highly personalized. If you’ve been following my work, then you know I’m a huge fan of the frictionless experience.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
But if you have to beg a customer to give a review or referral, you're doing it wrong. Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. The best customer experiences go beyond the sale.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Speaker: Bryan Horn, Founder, CS Solutions
Further and further down the rabbit hole you fall, and each time you're transferred, the waiting room music plays longer and longer, and the person at the end of the line knows less and less about you and your problems. Examples of both HORRIBLE and FANTASTIC customer interactions. The humanity of customer experience.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
In today's customer experience environment, many customers are looking to get immediate answers without having to talk to a live person. With so many options out there, how can you successfully add an Intelligent Virtual Assistant (IVA) to the phone channel to help your customers serve themselves?
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
In this webinar, customer experience pioneer Jeanne Bliss shares her 5-step guide to help companies simplify their approach to customer experience and culture transformation. By the end of this webinar, you will know: “Be the Person I Raised You to Be?” : How to enable your employees to thrive.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty.
Advertiser: Vanilla Forums
Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. You can both boost your customer experience while spending less.
Expert insights. Personalized for you.
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