The Personality Of Customer Experience
MARCH 14, 2019
When it comes to Customer Experience (CX) work, it takes a very special type of person to be successful. It's essentially impossible for any one person to be strong in all of these areas. a global community of Customer Experience professionals, where do we tend to excel, and where do we have critical gaps? To answer these questions, we had over 100 CX professionals take the same personality assessment called 16 personalities.