SmartKarrot

SEPTEMBER 2, 2022

Identify critical customer challenges and advise better solutions. Act as an internal advocate for customers by providing client feedback. Deliver, measure, and communicate value realization for the customers, throughout the customer lifecycle. Build customer advocates through reviews, case studies and references.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

OCTOBER 20, 2022

Handle feedback. Incorporating client feedback is essential to long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide useful feedback to the product team. Drive customer advocacy resulting in case studies, references and referrals.

Customer advocacy 19

Customer advocacy Enterprise Best practices Upselling 19

Tenfold - Contact Center Blog

JANUARY 17, 2018

Customer experience is the new frontier – – while this concept has been shopped around for a few years, it really captured business minds in 2017. Influencers and marketing blogs alike are all over this topic, giving tips on how to enhance Customer Experience and theories on how CX “works”. Does Marketing Own CX?

Customer advocacy 62

Customer advocacy Construction Upselling Marketing 62

SmartKarrot

NOVEMBER 15, 2021

Role: Director, Customer Success Location: El Segundo, CA, US Organization: GoGuardian As a Director of Customer Success, you will build a platform Customer Success strategy from the ground up, to improve customer satisfaction and engagement, increase customer lifetime value, and reduce customer churn.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

FEBRUARY 3, 2022

Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Monitor client KPIs and targets to ensure success.

Upselling 19

Upselling Customer advocacy Accountability B2B 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

DECEMBER 2, 2022

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (Hybrid) Organization: Jenkin Beattie As a Customer Success Manager, you will develop and manage key accounts achieving mutual goals whilst seeking growth within each account. Retain and grow client base through identifying cross/upsell opportunities.

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

OCTOBER 7, 2021

Develop and implement a framework to proactively identify risks and minimize customer churn. Influence customer future lifetime value through high product adoption, customer satisfaction, and overall customer health. Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

APRIL 18, 2022

Deliver a proactive customer strategy to drive merchant adoption, satisfaction, and revenue growth. Promote marketing and optimization strategies with the merchant partners. Monitor customer health to track usage and overall customer satisfaction. Provide first-level troubleshooting for Criteo products and features.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Make strategic marketing recommendations that drive outcomes for your clients and ultimately deliver ROI.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

MAY 11, 2021

Manage and track the performance of renewal and upsell activities at existing customers. Work with data analytics team to develop reporting to assist customers in maximizing the effectiveness of purchased products and services. Provide internal product feedback based on existing and potential client use cases.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers. Onboarding new customers.

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

SmartKarrot

JUNE 16, 2022

Being the voice of the customer to the product and marketing team. Serve as a Customer Advocate: build a strategy to manage the engagement and success of our clients. The post Jun 16 – Customer Success Jobs appeared first on SmartKarrot l Comprehensive Customer Success. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

JANUARY 29, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Coordinate and work alongside internal teams to ensure customer needs are met during initial implementation and future projects.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. By focusing efforts on retaining active users by iterating their existing services based on rich customer data, companies will have more opportunities to engage, upsell , and ultimately scale. . .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

FEBRUARY 24, 2021

Serve as a point of escalation for customer issues, ensuring quick & satisfactory resolutions. Ensure customer delight that drives customer advocacy opportunities. Continually identify opportunities to improve the customer experience by providing a feedback loop to the Product team.

Customer advocacy 10

Customer advocacy Finance Upselling Accountability 10

SmartKarrot

NOVEMBER 6, 2020

Enable customer success throughout Lionbridge by partnering closely with the Sales, Marketing, and Product teams to develop strategies that align with our customers’ key objectives. Always driving customer satisfaction, retention, and advocacy. Develop customer relationships that promote retention and loyalty.

Upselling 8

Upselling Customer advocacy Customer centricity Accountability 8

SmartKarrot

JANUARY 8, 2021

Execute on objectives and grow their footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. Build a passionate, high-performing, customer-focused team focused on proactively driving success, adoption, usage, and retention. Drive customer value and product adoption.

Customer advocacy 10

Customer advocacy Upselling Metrics Education 10

SmartKarrot

APRIL 8, 2021

When you segment users, you can achieve a better product-market fit. Reaching your customers when they need you is very important. Customer Success for Product-led Growth. Till now, we have seen how product-led growth is essential for customer success. Customer experience is pivotal to any company for growth.

Education 10

Education Metrics Customer centricity SaaS 10

Totango

JULY 19, 2021

You’ll see how valuable these skills are when your customer success team drives retention, lowers churn, and collects customer feedback. Tips for Building a Customer Success Team. Customer success is about proactively taking every possible step to help customers see value when using your product. Onboarding.

Upselling 123

Upselling Feedback Surveys Customer advocacy 123

SmartKarrot

NOVEMBER 2, 2022

It is an activity that starts with the first contact with prospective customers and continues even after the sales have been made successfully. The practice aims at maximizing retention, cross-selling, and upselling within the customer base. Account management should not be seen as the task of just the marketing team.

Accountability 10

Accountability Management Best practices Customer advocacy 10

ChurnZero

OCTOBER 25, 2019

A: One of the things that has been really helpful is early on when you’re planning an adoption program, set the expectation with folks say – one of the things that people need to adjust are their behaviors, they need feedback about how they’re doing and most people want that. Customer Success operations planning.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Technology 49

SmartKarrot

OCTOBER 8, 2021

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: OMEGA POINT (OMPNT) As a Director of Customer Success, you will focus on customer success as it relates to revenue growth (renewals & upsell). Develop customer advocacy and secure customer success stories and references.

Brand ambassadors 3

Brand ambassadors Upselling Customer advocacy Accountability 3

ClientSuccess

MARCH 8, 2021

Customer Success Managers (CSMs) field requests from every angle every single day. From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. But one department tends to trickle through the noise with surprising clarity: marketing.

Customer advocacy 92

Customer advocacy Upselling Marketing Sales 92

ChurnZero

OCTOBER 12, 2021

They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry. With their new segmentation model, they could quickly look at a group of customers and find the best training and marketing assets to encourage increased feature adoption and add value.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success AI is all about leveraging big data, Artificial intelligence(AI), and machine learning(ML) to give unprecedented powers to every Customer Success Manager (CSMs) and team. It enables CSMs to retain customers with confidence, drive adoption to deliver value, and make sure shot upsells.

Journey mapping 52

Journey mapping Customer advocacy Upselling Big data 52

ChurnZero

OCTOBER 12, 2021

They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry. With their new segmentation model, they could quickly look at a group of customers and find the best training and marketing assets to encourage increased feature adoption and add value.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Customer account journey for B2B organizations can help with this. . Have a Team Committed to Customer Success.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10

SmartKarrot

DECEMBER 3, 2020

A complete dashboard of customer data will make it easier to improve the story around customer success. When you know how customers think, it will become easier to act in a certain manner that suits their persona. Monitor feedback and take it seriously. This will give you an idea of customer health.

Management 10

Management Customer centricity Journey mapping SaaS 10

CustomerSuccessBox

NOVEMBER 24, 2021

Retaining customers Improving your brand’s reputation Customer Advocacy Competitive advantage Converting potential customers into real customers. These reasons give a glimpse of why creating and proving customer value is extremely important. Collaborate with the Marketing team. Ask for it proactively.

Upselling 52

Upselling Feedback Customer advocacy B2B 52

Amity

MARCH 1, 2018

But the great news is that we made a helpful infographic to inform you on things you can do to power up your Customer Health Score and NPS program when you integrate a customer feedback platform with your Customer Success Platform. DON'T Say goodbye to your customers too soon. You may lose customers if you lag.

Customer advocacy 73

Customer advocacy Surveys Upselling Feedback 73